Difference between revisions of "Phone System Admin"

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This page is for folks who admin the phone system.  This might include stuff like changing the greetings, adding mailboxen, adding extensions, updating documentation on the wiki and on the phones themselves, etc.
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{{Cleanup}}
  
==Adding extensions==
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Current phone administration documentation can be found on the [http://securewiki.freegeek.org/index.php/Phone_Administration SecureWiki].
* Hook 'em up on the phone block (this may require some detective work)
 
* Test and install phones
 
* Label phones with extension
 
* Collect phones
 
* Clean phones
 
* Install appropriate button covers
 
* Plug phones into their appropriate spots
 
* Set copy: copies a bunch of stuff from one set to another (incl. button assignments/"personal data"). Norstar Modular DR5 Installer guide pp. 155-157
 
* Create mailboxen if needed (see fgstaff/phones/info)
 
* Inform new mailbox user how to log into and use mailbox. Direct towards [[Phone System Howto]] and tell them password
 
* Change staff directory path if needed
 
* Update paper extension lists on all phones
 
* Change extension buttons on front desk phones if needed
 
  
==Additional Documenation==
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;Likely suspects
On application server at /usr/local/fgstaff/phones.  Extension, configuration info, etc.
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:Sean E
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:Mark K
  
[[Category:Phones]]
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;Useful pages
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:[[Changing the Phone Greetings]]
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:[[Phone System Howto]]
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:[[Phone Extension List]]
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== If someone switches offices ==
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This is not a technical recipe of how to do the stuff, just an outline of steps that need to happen. Also, it will likely need work.
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Assuming that both phones are regular digital phones:
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* Someone needs to identify which connections need to be re-punched in the server room and do it.
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* Some programming needs to be done
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* Update the [[Phone Extension List]] since location, name, etc. will have changed
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Assuming someone switches from a digital to an IP phone, one way to proceed is:
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* Reprogram the IP phone for the person's extension and voice mail box
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* Remember to change the identity of the digital phone, removing the person's name from that extension and voice mail box.
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* Since the extension is changed:
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** Paper extension lists will need to be corrected and/or reprinted.
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** Update the [[Phone Extension List]] with the new extension, name, etc.
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[[Category: Phones]]

Latest revision as of 09:25, 31 July 2013

This page or section appears to be out of date or otherwise inaccurate.
Please edit as seems necessary, removing the {{cleanup}} tag when you are through.


Current phone administration documentation can be found on the SecureWiki.

Likely suspects
Sean E
Mark K
Useful pages
Changing the Phone Greetings
Phone System Howto
Phone Extension List

If someone switches offices

This is not a technical recipe of how to do the stuff, just an outline of steps that need to happen. Also, it will likely need work.

Assuming that both phones are regular digital phones:

  • Someone needs to identify which connections need to be re-punched in the server room and do it.
  • Some programming needs to be done
  • Update the Phone Extension List since location, name, etc. will have changed

Assuming someone switches from a digital to an IP phone, one way to proceed is:

  • Reprogram the IP phone for the person's extension and voice mail box
  • Remember to change the identity of the digital phone, removing the person's name from that extension and voice mail box.
  • Since the extension is changed:
    • Paper extension lists will need to be corrected and/or reprinted.
    • Update the Phone Extension List with the new extension, name, etc.