Difference between revisions of "Tour Howto"

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<p>
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This is a guide for giving tours at Free Geek.
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We offer tours regularly; they are usually the first exposure a prospective volunteer or donor gets to our programs. People on the tours should get some sense of our purpose, programs, and culture, and also get a feel for what they can do for Free Geek.
 
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</p><p>
 
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Every tour is unique, and you are encouraged to focus on the things you like about Free Geek. The important thing is that people feel welcome, and get a sense for our major programs. At the end of the tour, they should have some idea of what program, if any, is right for them - or if they want to give us lots of money, or lots of food, or just spread the word.
 
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</p><p>
 
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Please add your own "spiels" in, especially in the sections that don't yet have one!
 
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</p>
 
  
 +
How to use this guide:
 +
The tour covers a lot of information and stops along the way to do so. This guide is broken down into tour stops and content that should be delivered at each "stop."
  
 +
Please remember that our tours need to:
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* Provide detailed information about our 2 main programs
 +
* inform volunteers on how to sign up for shifts and log hours after shifts
 +
* explain what to do if injured (where is the first aid, who to tell)
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* show people how to check in with an area supervisor when arriving on shift
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* not interfere with the daily operations of Free Geek
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* finish as close to 30 minutes after start as possible
  
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== Front Doors: Welcome ==
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[[Media:Tour_notecards.odt|Tour Notecards]]
  
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*Make sure you have everyone.
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===Tour Stop #1: '''Reception area (if cold or raining) or outside Receiving (if weather permits)'''===
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*Ask why they're here.
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*Welcome/Introduction
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*Give a quick summary of what we are.
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** Make sure you have everyone and they have received a Volunteer Orientation Packet and given a completed Volunteer Application to the Front Desk.  
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*Mention 2 main programs: Adoption and Build.
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** Ask their names and why they're here. If they are a member of the media or potential corporate/organizational partner, please connect them with an SMT staff member for a customized tour. (Can be skipped for large tours)
 +
** Give a quick summary of who you are and what we are. Clearly convey our mission: FREE GEEK is a 501(c)(3) nonprofit that recycles technology to provide computers, education, Internet access and job skills training in exchange for community service.  
 +
** Describe the 2 main volunteer programs -- Adoption and Build. Make sure that people know the requirements of each program by the end of the tour. Describe the 2 programs throughout the tour.
 +
** Explain that there are other ways to volunteer as well, including internships. If they are interested in learning more, they should check in with a staff member after the tour.
 +
** Volunteers may receive one computer from us per year, regardless of the program/programs they complete.
 +
** You are required to check bags while volunteering at Free Geek; those with concerns should leave valuables at home.
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** Volunteers, guests, and anyone else in the building must wear closed-toed shoes.
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** Volunteers under the age of 16 must be accompanied by an adult at all times at Free Geek.  Including the tour.
  
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=== Laurel, June 2004 ===
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===Tour Stop #2: '''Receiving hallway or outside (please keep pathways clear!)'''===
 +
* Incoming equipment flows through here; donations come from both individuals and companies. Much is still usable.
 +
* Our first goal is to re-furbish or re-use items and we generally are able to re-use 25% of what get's donated which is a very high number as we take old and broken as well as working items.
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* Staff only area for Data security purposes.  Explain SDA and data-wiping policies.
 +
* Sorting Runners help bring donations back to the sorting table in the warehouse. *volunteers must be able to lift 40-50 lbs and move around the building easily* Runners must have at least one prior Sorting shift as they need to be trained in both areas
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* We take almost any electronic device.  What we don't take: styrofoam, microwave ovens, copiers, smoke detectors, household appliances (including air conditioners), non-rechargeable batteries, fluorescent light bulbs.
  
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"The FREE GEEK Community Technology Center is a lot of things to a lot of people. We're a computer and electronics re-use and recycling center, sure, and that attracts a lot of people. Some people come to us because they can learn about computers and at the same time enter the world of computer ownership. Others like applying their technical skills to making community and change, or promoting Open Source software. And some folks just like smashing computers and hanging out with the good company."
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* When leaving Receiving point out the bathroom and first aid kit.
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* Introduce people to the idea of Guiding Lines on the floor (Blue = Bathroom, etc)
  
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=== Phil, 12/05 ===
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===Tour Stop #3: '''Sorting Table'''===
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* Sorting Table -- explain that this is where donations come when Sorting Runners bring things from Receiving.
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** Runners work at the Sorting Table when they aren't bringing things back from Receiving
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** Volunteers help determine recycleables, saleable items, and things we'll use in the building
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** Training takes 2 hours -- after 2 hour minimum at Sorting Table, hours are flexible
 +
** Volunteers must be able to stand for their whole shift -- no lifting requirement if you are not working as a runner
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* Adoption shifts are flexible: you can schedule at any time during our open hours for as long as you want (generally with an hour minimum, to facilitate training), provided spots are available.
 +
* Remind volunteers to log their hours after each shift
  
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FREE GEEK is a 501(c)(3) not for profit.
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===Tour Stop #4: '''Recycling Areas'''===
 +
* Volunteers at Recycling Bench and Recycling Table: This is an opportunity for people to get lots of hands-on experience with computers they don't have to be careful with.
 +
* Reasons for recycling responsibly: A major part of our mission is environmental, so if we can't re-use equipment, we make sure it's recycled responsibly. We will only work with vendors that can give us complete "chain of custody" for the material we send to them, this means we know who sends stuff where, and who is processing it further, If we did not recycle responsibly, chemicals like Lead, Mercury, Hexavalent Chromium, Beryllium, Cadmium, and Brominated Flame Retardants would eventually be released.
  
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FREE GEEK is your Community Technology Center. We focus on computer equipment reuse and proper recycling. We are a place to learn, teach, and better use technology.
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* We will find work for you regardless of ability level. We have standing and seated tasks. Show volunteers the different areas for different tasks. (Bench, Table, Sorting Table)
 +
* Encourage volunteers to wash their hands and to wear the gloves and goggles provided.
 +
* Remind volunteers to wear close-toed shoes and weather-appropriate clothes.
  
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FREE GEEK is working to solve two major problems with computers.
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* There is always a minimum of 1 supervisor working in Sorting and Recycling areas. Volunteers need to check in with the supervisor when beginning a shift.
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* Show volunteers where they check in when they arrive for a shift in the warehouse.
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* Always check in with the supervisor when arriving to a shift and leaving a shift or taking a break and '''log hours after every shift'''
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* Indicate First Aid kit in Warehouse. If volunteers are injured even in the slightest way, tell supervisor
  
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# there are way too many of them! Presently e-waste magazines claim over 100,000 computer go obsolete every day, with 500 million being obsolete by 2007. All those systems are gonna go somewhere... and considering how toxic computers are, we would rather them not go to a landfill.
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===Tour Stop #5: '''Hardware ID/System Evaluation''' ===
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# Many people don't have access. Estimates are that about half of our population does not have the access to computers they desire. Technology and education are expensive.
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stand near the SDA and keep Yellow Lines clear if possible
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* Hardware Identification/Intro to build program -- Workshop is taken once (normally) and test out with a written test.
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* Volunteers do not need computer experience before beginning the build program.
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* One of Free Geek's aims is to demystify the computer. Often people who can follow a recipe to bake a cake can learn to build a computer at Free Geek.
 +
* There's a step-by-step process working up to building systems, which starts here, with hardware recognition.
 +
* Peer to Peer Learning is a big part of Pre-Build and Build. There is a supervisor present, but volunteers should feel free ask questions of one another, too.
 +
* System Evaluation: Show volunteers the incoming pile, and explain how receiving and eval work together at that point.
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* System Eval is the point at which we decide if we will keep or recycle the system.
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* System evaluation is a step in the build program. It is self-paced, so you can work in the shift as many times as needed.
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* In order to test out of system eval, you need to pass a written test.
  
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FREE GEEK solves these problems by pointing them at each other.
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* Explain the wait times between Eval shifts, remind volunteers of the 30-minute "grace period" and no-show/walk-in shifts.
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We say:
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* Remind volunteers to log hours after every shift.  Including Hardware ID Class.
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* "give us your piles of unwanted techno detritus"
 
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* "give us your herds of aspiring geeks wanting a better future"
 
  
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We SMACK these problems together and behold: our two main programs...
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===Tour Stop #6: '''The Build Room'''===
 +
* Before you actually build computers you do Hardware ID and System Evaluation.
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* After testing out of System Evaluation, you Quality Control 5 systems that have already been built to make sure that everything was done correctly, then you are able to build 5 computers for Free Geek and 1 more to take home with you (other 5 go to hardware grants, adoption program, infrastructure, and the thrift store).
 +
* There's a lot of peer teaching that goes on; volunteers can often learn something, then turn around and teach it to someone else. [Example: Sometimes your build instructor will be busy helping someone else. Instead of waiting for the Instructor, you may turn to the person next to you and ask your question.  Similarly, if you are working next to someone who needs assistance, please try to help that person out.]
 +
* The build program has set shifts that start and end at certain times. If you are going be late, please call us to let us know so that we don't give your spot away. If you need to leave early, that is not a problem.
  
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# Adoption
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* Now is a good time to bring up Post Build Opportunities (Internships, Instructor Positions, Hardware Testing, & Laptops, Macs, and Server build programs)
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# Build
 
  
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== Receiving: Intro to adoption program ==
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===Tour Stop #7: '''MacLand, Post-Build & Internships '''===
 +
*Post-Build Options: You would need to complete Build and apply to work in a post-build area.  Speak to your build supervisor about post build options as you near the end of the Build program. 
 +
**''Hardware Testing'' This is where we test the hardware that has been donated to make sure it is in good working condition to be reused. Here volunteers can learn a lot more detail about testing components.
 +
**''Macland''  Once you complete Build, you have the opportunity to move into Macland, where you will work on Apple laptops and desktops.
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*** The only ways to get a Mac from Free Geek is through a grant or through the Thrift Store.
 +
**''Laptops''  Another Post-Build option is laptops. Small program; you need permission from a build instructor to enter laptop build.
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***Like macs, the only way to get a laptop from Free Geek is through a grant or through the thrift store.
 +
**''Hardware Grants'' Help non profits receive free computers and other types of equipment.
 +
**''Build Instructor''  You may become a Build Instructor after completing the Build Program. Again, you should talk to a Build Instructor if this interests you as you near the end of the Build Program.
 +
*Internships
 +
**Free Geek offers volunteer internships in which volunteers can learn job skills. These volunteer internships are challenging and competitive learning experiences, which allow volunteers to take on a leadership role in a variety of areas within Free Geek: Front Desk, Receiving, Recycling, System Evaluation, Tech Support, and the Thrift Store.  Interns can get regular training and check-ins as well as reference letters, after successfully completing their internship.
 +
***Our website has detailed information on available internships and how to apply (freegeek.org/internships). We also have information at the front desk.
  
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*Adoption: our main program, where people donate 24 hours of time in exchange for a computer.
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*Point out Fancy Bathroom, Kitchenette and first aid kit
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*Prior knowledge not required for Adoption volunteers.
 
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*Receiving: A common task for Adoption volunteers. A good introduction to the web interface and to computer equipment in general.
 
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*Incoming equipment flows through here; donations come from both individuals and companies. Much is still usable.
 
  
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=== Phil 12/05 ===
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===Tour Stop #8: '''In classroom hallway - education program'''===
 +
* Education at Free Geek:
 +
** Education is part of our mission. In addition to the education that takes place within the adoption and build programs while volunteering, we have structured classes. Most of our classes are free. Check at the front desk and on the website for a list of our current classes.
 +
** Adoption program volunteers sign up for the Getting Started Class near the end of their 24 hours. The class is an introduction to the computer, the final quality control of all hardware, and the ticket to 1-year of Free tech support. The class is not required, but highly recommended.
 +
* Explain what open source software is and that we use it for three main reasons: great for learning since anyone can see how a program was built, free for us to put on systems, extremely unprone to viruses.
 +
* As you walk through the hallway lined with computers, explain the ways computers leave our building: Adoption, Build, Store, Grants.  The case of a computer does not reflect its contents: all Freekboxen (volunteer boxes) are pretty much the same inside
 +
* Describe Freekboxen specs: Dual Core CPU, 1 GB RAM, 160 GB HDD, DVD-RW, Network Port
 +
* System comes with LCD Monitor, Keyboard, Speaker Set, Mouse
  
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Overview of Adoption program:
 
  
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24 hours = Computer with monitor, keyboard, mouse, speakers, operating system, lots of software and games, a 3-4 hour class in how to use it, and a 1 year tech support policy.
+
===Tour Stop #9: '''the Library'''===
 +
*''Library'':  Volunteers may borrow books from us by checking them out at the front desk.  You are always welcome to read books while at Free Geek.
 +
*''Computer Lab'':  Volunteers and community members may use computers while on break. Please sign in for a pass at the Donor Desk for three 2-hour computers.  Short-term computer will time out after 10 minutes.
 +
* ''Kitchen'':  Food must (!) be labeled before being placed in the volunteer fridge.  Dishes, microwave, dishwasher are for everyone's use. Please clean up after yourself
 +
* ''Bathrooms'':  Two are located behind the kitchen (along the Blue Line)
  
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No experience with computers is required or expected.
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'''Monkey House Hallway'''
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* ''Lounge'
 +
* ''Meeting room'': Classes happen in here when the Classroom is full.
  
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== Testing: Volunteer-driven ==
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**If it seems appropriate to your tour (i.e. if it seems like you have a lot of "STOKED" people), add in a bit about how Free Geek is a vibrant community that welcomes long-term as well as short-term volunteers.  We have many people that have been around for years, have volunteered for thousands of hours, and our an integral part of our organization. We currently have ~500 active volunteers per month at Free Geek (source = database-reports-trends)
  
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*We can't keep everything, so we test many types of hardware.
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===Tour stop #10:''' outside of the Store'''===
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*Another place where adoption volunteers often spend their time.
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* The store sells a wide range of equipment.
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*Tests are designed to be simple; helps demystify. [example]
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* The store is just one of the ways Free Geek generates income to stay open and furthers our reuse values.
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*Testing scripts, like the database, are written and maintained by volunteers and are in a constant state of evolution.
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* Active volunteers get a 20% discount in the store. (3 volunteer hours in the last 30 days=active)
 +
* Free Geek receives a majority of its funding through the store and online sales. We are lucky as a non-profit to be mostly self-sustained. We rely on three major streams of income to do what we do:
 +
*# our thrift store (~65%);  
 +
*# recycling income (~20%), and
 +
*# contributions through the front desk (~15%).
  
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=== laurel, June 2004 ===
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===Tour stop #11:''' Front desk'''===
  
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This is another place where adoption volunteers often spend their time. The tests are designed to be simple; helps demystify.
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'''Front Desk'''
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* Explain how to sign up for a volunteer shift (in-person or over the phone) and Donor Desk vs. Volunteer Desk
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* Explain how to log hours at the end of a volunteer shift.
 +
* Volunteers are required to check their bags while at Free Geek, so they should leave all valuables at home.
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* Volunteers must wear closed-toed shoes. Clothes that they don't mind getting dirty are recommended.
  
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"Here's an example of something that sounds technical - testing computer components - where people who don't have prior computer experience do quite well. The testing scripts are designed to be sinple, so grandma, who hasn't ever even seen the inside of a computer before, can read the instructions, get some encouragement, and soon be plugging in video cards and getting useful information. People get to see there isn't any magic, they're handling the parts and even putting them together. They learn the names of things, and often come away a lot more confident."
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'''Reminders'''
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* Briefly re-cap the two volunteer programs and the areas where each volunteer would work
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* Check in and out with area supervisor when beginning and ending a shift
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* Remember to pick up volunteer cards
  
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== Card & motherboard sorting: Intro to build program ==
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Thank the group for their attention and start signing up for volunteer shifts!
  
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*Build: increasingly popular for people for whom earning a computer is not their top priority.
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==='''FAQ'''===
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*We don't require prior knowledge, but this takes more dedication than Adoption.
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*Q: Where do we send stuff that we recycle?
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*There's a step-by-step process working up to building systems, which starts here, with hardware recognition. (A Build volunteer's progress roughly parallels a PC's progress as it gets built up in our system.)
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*'''A: Posted here:[http://wiki.freegeek.org/index.php/PDX_Recycling_Vendors http://wiki.freegeek.org/index.php/PDX_Recycling_Vendors].
 +
*Q: How do we know the recycler "Does the right thing", and what IS "the right thing"?
 +
*'''A: Asking questions! Researching the company, asking about BAN pledge. Chain of custody of the stuff we send. We look for vendors with proven environmentally safe procedures, no prison labor, no dumping, and except for commodities like steel or straight copper, no sending over seas. We would rather get less money than send to a place we weren't sure of. We do our homework.'''
 +
*Q: Why are the materials separated?
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*'''A: Easier to further process, better price, the more we sort, the more can be reclaimed.'''
 +
*Q: Do the different materials go to different recyclers, or is it for one recycler's convenience,  like curbside recycling separation of glass, metal, paper?
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*'''A: They go to different places.'''
 +
*Q: What happens to the small things separated in Receiving: media, cords/cables, dirty plastic,  cell phones, drives, wall warts, etc., etc., etc.
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*'''A: Send to vendor, shred, sort different material, reclaim material. Then the stuff is considered a commodity that can be traded on the open market.'''
 +
*Q: Who recycles circuit boards and such, and what is the metals extraction process?  (maybe beyond the scope of this mailing list, but maybe there is a reference somewhere)
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*'''A: Hallmark Refining, process means lots of chemicals and refining to get wanted material.'''
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*Q: What is the percentage of revenue from recycled material?
 +
*'''A: Approximately 20%'''
  
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=== Phil 12/05 ===
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===Please do '''not'''===
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*go over 30 minutes
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Overview of Build program:
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*interrupt work areas
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*engage in Windows bashing
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Learn enough and build 5 computers and you can take home the 6th.
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*spend too much time trying to explain Linux (if someone asks, explain after tour)
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*speak for a long time in loud areas, such as the warehouse
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cards > mobos >eval1 > eval2 > command line > build workshops (qc, assembly)
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*make inside jokes
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cards, mobos, and command line can be tested out
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*provide too much detailed information
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*spend more time talking about coffee and the kitchen than programs
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No experience with computers required, but a desire to learn and a commitment to see the process through are essential.
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*encourage Q&A during the tour (there is time for this after the tour)
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*namedrop
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You will earn the same computer as you would in the Adoption program, and additionally you will learn a lot about PC hardware and Linux software. But it will take you longer than Adoption.
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*ask for input from other volunteers or staff (unless they are also a tour guide and have OK'ed this first).
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*provide answers to questions you are unsure of. Say "I don't know." and move on.
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== Recycling: Environmental aspects ==
 
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*A major part of our mission is environmental, so if we can't re-use equipment, we make sure it's recycled responsibly. [example]
 
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*Opportunity for volunteers to get lots of hands-on experience with computers they don't have to be careful with.
 
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=== Jhasen, June 2004 ===
 
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A major part of our mission is environmental, so if we can't re-use equipment, we make sure it's recycled responsibly.
 
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"Much of what we receive in the donation stream is either obsolete or broken, Recycling is where those machines come to rest. This is an area peopled by volunteers in the adoption program who are shown how to de-manufacture computers down to their salable parts, those parts are then sold to responsible reclamation facilities and material handlers.
 
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We accomplish several things by doing this, the first and most important is diverting these things from our local landfill. Through re-use and recycling, Free Geek has diverted over 760 tons from local landfills since we started in the year 2000. In 2002, Free Geek was responsible for 12% of e-recycling for the entire state of Oregon, and our output nearly doubled in 2003.
 
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The de-manufacture of these broken and obsolete machines also helps pay our bills. Materiels we reclaim from these computers have value on the scrap market as reusable resources. 24 karat gold, aluminum, copper bearing wire, motors (for their copper content), steel, and plastic are all reusable. The average computer nets about 5$ worth of salable material. Volunteer effort and our non-profit status makes it possible for us to focus more on developing relationships with responsible organizations who take stewardship of the materiels after they leave our doors. There are some unsavory practices involving the shipment of e-waste to some third-world nations who observe none of the safety and environmental practices enforced by our EPA. We are dedicated, and in fact proud to be part of the solution, and not part of the problem. Working in recycling also helps de-mystify the internal organs of the magical and wondrous computer. Recycling is the morgue, not the operating room, and ample opportunity for "exploratory surgery" without having to be concerned about the patient. Here is also a wonderful opportunity to exact revenge on every blue screen of death and obstinate VCR who would not program. Here is "payback time".
 
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One thing we do not de-manufacture is the dreaded Cathode Ray Tube monitor. Every CRT contains 4-6 lbs of lead shielding to protect your face from radiation, Mercury, Cadmium. and Bromiated Flame Retardants to name just a few of the carcinogenic snacks within. These chemicals leak into the groundwater when they are disposed of improperly. Free Geek stacks monitors on pallets, shrink wraps them and calls a company called Earth Protection Services to take them away and recycle them responsibly in an EPA approved facility where the lead and glass are reclaimed and reused. This costs us a significant amount of money, which is why we must ask for a 10$ fee for each CRT donated."
 
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== Printerland & the Mac pile ==
 
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*Smaller, specialized repair programs
 
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*Collaboration with other organizations (MacRenewal in Eugene)
 
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*Dedication to re-use
 
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=== sample spiels ===
 
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Dedication to re-use
 
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"The great rule of freegeek stuff:
 
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:if we can't give it away, we'll sell it. [pause] (If we can't give it away consistently and equitably to every volunteer who works for it, we sell it)."
 
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--[Jeff, June 2004]
 
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== System evaluation: Self-paced education ==
 
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*Note the stacks in the warehouse: systems that have been determined to be good by evaluators.
 
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*System evaluation is a step in the build program, and a first step for systems.
 
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*Spend as long as you need in these steps.
 
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=== sample spiels ===
 
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System evaluation is a step in the build program, and a first step for systems. Spend as long as you need in these steps.
 
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−
"Potential builders who, in card and motherboard sorting learned the names of components and certain criteria we use for them, are applying that knowledge to actual systems and determining which systems live and die. System evaluation 1 involves opening up a system that's new to Free Geek and applying our criteria to determine whether it's worth trying to refurbish. Systems to recycle will have parts salvaged from them for re-use. Systems to keep will be sent to evaluation 2, where they are actually turned on and we determine just how good they are, processor-wise. Hard drives in keeper systems are always pulled; we never access the contents of a hard drive or boot from it until after it has been tested, which involves overwriting it a number of times.
 
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As you can see, the instructions and guidelines for system evaluation are pretty complicated. Evaluators are learning basic troubleshooting skills as well as familiarizing themselves with parts of computers they'll be working on later. They're encouraged to stay as long as they need in any of these steps - stay until they feel they are confident enough to teach the next beginner. There's no rush. We'd rather people feel comfortable with their new knowledge before they move on."
 
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−
--[laurel, June 2004]
 
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== Build area: Cooperative and ongoing learning ==
 
−
 
 
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*People who have gone through eval and taken a basic command line class can join the build workshops, which run almost the entire time we're open.
 
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*Systems built here go to adoption volunteers, grant recipients, infrastructure, and the store.
 
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*Peer teaching: volunteers often learn something, then turn around and teach it to someone else.
 
−
 
 
−
=== sample spiels ===
 
−
 
 
−
There's a lot of peer teaching that goes on; volunteers can often learn something, then turn around and teach it to someone else.
 
−
 
 
−
"Since the beginning (when Free Geek was ALL volunteer), we've relied on volunteers to teach each other. I've learned from experience that teaching something you've just learned is one of the very best ways to learn and to solidify your knowledge. In build workshops, there are a bunch of builders, and often a couple of assistants and teachers, but builders often end up helping each other. They can end up surprised at how much they have learned! People who like teaching are encouraged to take it on on a more regular basis and become assistants or teachers themselves."
 
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--[laurel, June 2004]
 
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*'''Free Geek's Computers'''
 
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:FreeGeek builds several types of computers. The specs reflect what we have available at any given time; they gradually improve over time. Check posters in Build room or our [http://freegeek.org/freekbox.php web site] for the most up-to-date specs. Also [[Template: FreekBox Specs]], [[Template: GrantBox Specs]], [[Template:StoreBox Specs]].
 
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*FreekBox: what all volunteers earn. Most of what we make are FreekBoxen.
 
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*GrantBox: granted to non-profits that ask for them. Higher spec than Freek.
 
−
*StoreBox, sold in the store for about $50 (as of 12/05.) Lower spec than Freek.
 
−
*DisklessBox: A specialized kind of GrantBox. System consists of a Server and several "dumb terminals." Takes less electricity, less maintenance, good for some office settings.
 
−
*StoreSpecial: high-end computers sold in the store occasionally, when we have something unusual available. Prices have ranged from $??
 
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−
== Lab: '''The FreekBox & Open Source''' ==
 
−
 
 
−
*Adoption class: Because the FreekBox is often a person's first computer, and because it's using relatively uncommon software, we include a class on how to use the computer when an adopter, builder, or grantee receives one.
 
−
*An important factor in the success of Free Geek is our use of Open Source software. [example] [example w/info on coders]
 
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*Internet Access at FG: The lab is available for Internet access to active volunteers as long as it's not in use as a classroom.
 
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*Brief, planned detour to the server room for poignant reminder why we recycle: monitor dredged from willamette
 
−
 
 
−
=== Laurel, June '04 ===
 
−
 
 
−
An important factor in the success of Free Geek is our use of Open Source software.
 
−
 
 
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"People often ask why we're using Free, or Open Source software like Linux when most people who have used computers have been exposed to mostly Microsoft and other proprietary software. There are several reasons. The Free Software philosophy is at least partly about empowering people to use computers as tools and to understand what they are doing - and that's very close to our goals. Also, there are current versions of Open Source operating systems and other software that run well on older hardware, which (as a recycler) is what we primarily have! And finally, there are no licensing fees involved with the distribution of this software - unlike proprietary software, which we'd have to pay for with each computer we gave away if we wanted to stay on the right side of the law. If we'd been doing that, we sure wouldn't exist today! The Free and Open Source software movement has been in the news more and more; our adopters are getting in on a growing movement and may even be ahead of the curve in some ways."
 
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=== Jeff, June '04 ===
 
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And an important part of Open Source software is the way it's developed.
 
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"This is our lab. It's public access internet access when it's not in use. We still teach classes in here, though that's moving shortly across those doors into our new, still in progress, classrooms. We teach the adoption class, to folks getting their new computer, we teach a class in the operating system we use, Linux, to folks in the build program so that they can work effectively in the build program, and we teach anything else people want to teach, so there have been classes in programming computers, securing computers, and other such. By being around Freegeek, you'll hear about them.
 
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Finally, the lab is where our Coders group meets. They write all the software for Freegeek, including the database software, which tracks our gizmos, the testing scripts, which determine whether our gizmos are working, the installation software used in the build area, the terminal software which runs this lab of computers, and anything else that's needed for a functioning freegeek. All of their software, and in fact all of the software at freegeek, is Free software, Free as in liberty as well as price.
 
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Free software, whose best known product is Linux, the operating system we use at Freegeek, is different from Proprietary software, like Microsoft's products, in a fairly simple way. With proprietary software, the person who wrote the software, or the company who owns him, says "I've written this software. It's mine. You can use it for a short period of time if you pay me a large amount of money." With Free software, the author says "I've written this software, and it helped me a lot, but it's not perfect, and it doesn't really cost me anything to give it to you, so here, have it. Make it better if you can. And when you give your revised version of it to the next person, give them the ability to make it better too.
 
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So we at Freegeek get this huge ideological benefit from Free Software -- we're making the world a better place, one programmer at a time. But we also get two other benefits: first, we can afford it. If we gave away a microsoft windows license with every computer, we'd be bankrupt. But second, Free software runs better on older hardware. So the computer you'll be getting if you sign up for the build or adoption program will actually run nearly as fast as if you'd gotten a new computer running Windows, even though the specs are much older. This triple benefit makes all the difference."
 
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=== [[User:Revphil|Revphil]] 11:36, 7 Dec 2005 (PST) ===
 
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I like to make sure the tourists know the difference between Hardware and Software
 
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Hardware is something you can touch, this system, this monitor, anything you might plug into the computer... all hardware
 
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Software is data. You cant really see it but you know it's there. It's the information contained within the system.
 
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Hardware/Software is like your Body/Mind. You can feel your body, you could even feel your brain (briefly), but your mind is your memories and thought structure.
 
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You can see there are lots of different computers out there, many different sorts of hardware. Well there are also many different kinds of software too. But nearly all software can be divided into either Open or Closed.
 
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Some software is Open for you to look at and tinker with, and change. If you have a problem you can help fix it. And folks all over the world contribute to making it as effective and wonderful as possible.
 
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One kind of software is Linux. We use
 
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This documentation interupted by Xen. too bad...
 
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== Classrooms: '''Future plans''' ==
 
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*Classes: main classes are Command Line (part of Build) and Adoption. Others are offered occasionally, by volunteers, for volunteers. Free or low-cost. Examples: Advanced Linux, The GIMP.
 
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*Classes in other user-end Open Source software, on programming, and other similar topics are in discussion. But don't hold your breath! Development of these is beign done by the same people who are trying to run the rest of the place!
 
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=== sample spiels needed!! ===
 
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== NAP: '''Other programs''' ==
 
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*Nonprofit Assistance Program: provide some needs analysis and hardware grants for nonprofit organizations.
 
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*Computers for Kids: We work with organizations that bring us groups of at-risk youth who go through more supervised and instructed versions of the Build and Adoption programs and take home their own computers.
 
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=== sample spiels needed!! ===
 
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== Store: '''Focus on re-use''' ==
 
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*The store sells equipment that is below or outside the spec of what we need for our other programs.
 
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*The store is just one of the ways Free Geek generates income to stay open. [example w/good outro]
 
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*This not only helps us pay the rent but gets equipment back in use.
 
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*Active volunteers get a discount in the store.
 
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=== sample spiels ===
 
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The store is just one of the ways Free Geek generates income to stay open.
 
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"So the tour is really about giving you folks a sense of the place, and trying to encourage you to find a niche here that you want to work in for a while, until you get a really good sense of the place and can help us run it. And over there I gave you lots of good ways to volunteer and help us out with your time. But I have to admit, Freegeek needs a little more than your time. We also, sadly, need a little of your money. Freegeek is a nonprofit, and as such is always in need of a little financial boost. There are many ways you can help:
 
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* anything bought in the store helps us, as it both gives us a little bit of revenue to keep the lights on, and it gets recycled hardware back out into the community.
 
−
* In addition any money you can afford to donate at the front desk helps us, and as we are a 501c3 nonprofit, it's tax-deductible for you. And right now, we have a matching grant going on, so any money donated from now until August will help us reach our $38,000 goal, which will get us another 38 thousand. NOTE this is outdated now, I think I will delete it. --[[User:Halfasspete|Pete]] 20:05, 26 Dec 2005 (PST)
 
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* Finally, even for those poor ones among us, there's a little detail: freegeek runs on donated equipment and supplies entirely, so when we run out of toilet paper, we put that up on a little list on the whiteboard at reception, a list of things that if you have around your house and don't really need, we'd much appreciate.
 
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Now, let's go get the logistics out of the way. We'll go back to the front desk, and you can join the adnoption program if you like, I'll give the lot of you interested in the build program more information, and if you have any questions about other, more unusual ways of volunteering at Freegeek, I'll try to answer them."
 
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−
--[Jeff, June 2004]
 
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== Front desk: '''Questions and signup''' ==
 
−
 
 
−
*Ask for questions.
 
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*Volunteer intake! (MAKE A WIKI LINK HERE)
 
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=== sample spiels needed! ===
 
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Example blurbs
 
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[[Stats and Testimonials]]
 
  
 
[[Category:Howto]]
 
[[Category:Howto]]
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[[Category:Outreach]]
+
[[Category:Inreach]]
 +
[[Category:AboutFG]]
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[[Category:Tours]]
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[[Category:Front Desk]]

Latest revision as of 13:01, 3 December 2013

This is a guide for giving tours at Free Geek.

How to use this guide: The tour covers a lot of information and stops along the way to do so. This guide is broken down into tour stops and content that should be delivered at each "stop."

Please remember that our tours need to:

  • Provide detailed information about our 2 main programs
  • inform volunteers on how to sign up for shifts and log hours after shifts
  • explain what to do if injured (where is the first aid, who to tell)
  • show people how to check in with an area supervisor when arriving on shift
  • not interfere with the daily operations of Free Geek
  • finish as close to 30 minutes after start as possible

Tour Notecards

Tour Stop #1: Reception area (if cold or raining) or outside Receiving (if weather permits)

  • Welcome/Introduction
    • Make sure you have everyone and they have received a Volunteer Orientation Packet and given a completed Volunteer Application to the Front Desk.
    • Ask their names and why they're here. If they are a member of the media or potential corporate/organizational partner, please connect them with an SMT staff member for a customized tour. (Can be skipped for large tours)
    • Give a quick summary of who you are and what we are. Clearly convey our mission: FREE GEEK is a 501(c)(3) nonprofit that recycles technology to provide computers, education, Internet access and job skills training in exchange for community service.
    • Describe the 2 main volunteer programs -- Adoption and Build. Make sure that people know the requirements of each program by the end of the tour. Describe the 2 programs throughout the tour.
    • Explain that there are other ways to volunteer as well, including internships. If they are interested in learning more, they should check in with a staff member after the tour.
    • Volunteers may receive one computer from us per year, regardless of the program/programs they complete.
    • You are required to check bags while volunteering at Free Geek; those with concerns should leave valuables at home.
    • Volunteers, guests, and anyone else in the building must wear closed-toed shoes.
    • Volunteers under the age of 16 must be accompanied by an adult at all times at Free Geek. Including the tour.

Tour Stop #2: Receiving hallway or outside (please keep pathways clear!)

  • Incoming equipment flows through here; donations come from both individuals and companies. Much is still usable.
  • Our first goal is to re-furbish or re-use items and we generally are able to re-use 25% of what get's donated which is a very high number as we take old and broken as well as working items.
  • Staff only area for Data security purposes. Explain SDA and data-wiping policies.
  • Sorting Runners help bring donations back to the sorting table in the warehouse. *volunteers must be able to lift 40-50 lbs and move around the building easily* Runners must have at least one prior Sorting shift as they need to be trained in both areas
  • We take almost any electronic device. What we don't take: styrofoam, microwave ovens, copiers, smoke detectors, household appliances (including air conditioners), non-rechargeable batteries, fluorescent light bulbs.
  • When leaving Receiving point out the bathroom and first aid kit.
  • Introduce people to the idea of Guiding Lines on the floor (Blue = Bathroom, etc)

Tour Stop #3: Sorting Table

  • Sorting Table -- explain that this is where donations come when Sorting Runners bring things from Receiving.
    • Runners work at the Sorting Table when they aren't bringing things back from Receiving
    • Volunteers help determine recycleables, saleable items, and things we'll use in the building
    • Training takes 2 hours -- after 2 hour minimum at Sorting Table, hours are flexible
    • Volunteers must be able to stand for their whole shift -- no lifting requirement if you are not working as a runner
  • Adoption shifts are flexible: you can schedule at any time during our open hours for as long as you want (generally with an hour minimum, to facilitate training), provided spots are available.
  • Remind volunteers to log their hours after each shift

Tour Stop #4: Recycling Areas

  • Volunteers at Recycling Bench and Recycling Table: This is an opportunity for people to get lots of hands-on experience with computers they don't have to be careful with.
  • Reasons for recycling responsibly: A major part of our mission is environmental, so if we can't re-use equipment, we make sure it's recycled responsibly. We will only work with vendors that can give us complete "chain of custody" for the material we send to them, this means we know who sends stuff where, and who is processing it further, If we did not recycle responsibly, chemicals like Lead, Mercury, Hexavalent Chromium, Beryllium, Cadmium, and Brominated Flame Retardants would eventually be released.
  • We will find work for you regardless of ability level. We have standing and seated tasks. Show volunteers the different areas for different tasks. (Bench, Table, Sorting Table)
  • Encourage volunteers to wash their hands and to wear the gloves and goggles provided.
  • Remind volunteers to wear close-toed shoes and weather-appropriate clothes.
  • There is always a minimum of 1 supervisor working in Sorting and Recycling areas. Volunteers need to check in with the supervisor when beginning a shift.
  • Show volunteers where they check in when they arrive for a shift in the warehouse.
  • Always check in with the supervisor when arriving to a shift and leaving a shift or taking a break and log hours after every shift
  • Indicate First Aid kit in Warehouse. If volunteers are injured even in the slightest way, tell supervisor

Tour Stop #5: Hardware ID/System Evaluation

stand near the SDA and keep Yellow Lines clear if possible

  • Hardware Identification/Intro to build program -- Workshop is taken once (normally) and test out with a written test.
  • Volunteers do not need computer experience before beginning the build program.
  • One of Free Geek's aims is to demystify the computer. Often people who can follow a recipe to bake a cake can learn to build a computer at Free Geek.
  • There's a step-by-step process working up to building systems, which starts here, with hardware recognition.
  • Peer to Peer Learning is a big part of Pre-Build and Build. There is a supervisor present, but volunteers should feel free ask questions of one another, too.
  • System Evaluation: Show volunteers the incoming pile, and explain how receiving and eval work together at that point.
  • System Eval is the point at which we decide if we will keep or recycle the system.
  • System evaluation is a step in the build program. It is self-paced, so you can work in the shift as many times as needed.
  • In order to test out of system eval, you need to pass a written test.
  • Explain the wait times between Eval shifts, remind volunteers of the 30-minute "grace period" and no-show/walk-in shifts.
  • Remind volunteers to log hours after every shift. Including Hardware ID Class.

Tour Stop #6: The Build Room

  • Before you actually build computers you do Hardware ID and System Evaluation.
  • After testing out of System Evaluation, you Quality Control 5 systems that have already been built to make sure that everything was done correctly, then you are able to build 5 computers for Free Geek and 1 more to take home with you (other 5 go to hardware grants, adoption program, infrastructure, and the thrift store).
  • There's a lot of peer teaching that goes on; volunteers can often learn something, then turn around and teach it to someone else. [Example: Sometimes your build instructor will be busy helping someone else. Instead of waiting for the Instructor, you may turn to the person next to you and ask your question. Similarly, if you are working next to someone who needs assistance, please try to help that person out.]
  • The build program has set shifts that start and end at certain times. If you are going be late, please call us to let us know so that we don't give your spot away. If you need to leave early, that is not a problem.
  • Now is a good time to bring up Post Build Opportunities (Internships, Instructor Positions, Hardware Testing, & Laptops, Macs, and Server build programs)

Tour Stop #7: MacLand, Post-Build & Internships

  • Post-Build Options: You would need to complete Build and apply to work in a post-build area. Speak to your build supervisor about post build options as you near the end of the Build program.
    • Hardware Testing This is where we test the hardware that has been donated to make sure it is in good working condition to be reused. Here volunteers can learn a lot more detail about testing components.
    • Macland Once you complete Build, you have the opportunity to move into Macland, where you will work on Apple laptops and desktops.
      • The only ways to get a Mac from Free Geek is through a grant or through the Thrift Store.
    • Laptops Another Post-Build option is laptops. Small program; you need permission from a build instructor to enter laptop build.
      • Like macs, the only way to get a laptop from Free Geek is through a grant or through the thrift store.
    • Hardware Grants Help non profits receive free computers and other types of equipment.
    • Build Instructor You may become a Build Instructor after completing the Build Program. Again, you should talk to a Build Instructor if this interests you as you near the end of the Build Program.
  • Internships
    • Free Geek offers volunteer internships in which volunteers can learn job skills. These volunteer internships are challenging and competitive learning experiences, which allow volunteers to take on a leadership role in a variety of areas within Free Geek: Front Desk, Receiving, Recycling, System Evaluation, Tech Support, and the Thrift Store. Interns can get regular training and check-ins as well as reference letters, after successfully completing their internship.
      • Our website has detailed information on available internships and how to apply (freegeek.org/internships). We also have information at the front desk.
  • Point out Fancy Bathroom, Kitchenette and first aid kit

Tour Stop #8: In classroom hallway - education program

  • Education at Free Geek:
    • Education is part of our mission. In addition to the education that takes place within the adoption and build programs while volunteering, we have structured classes. Most of our classes are free. Check at the front desk and on the website for a list of our current classes.
    • Adoption program volunteers sign up for the Getting Started Class near the end of their 24 hours. The class is an introduction to the computer, the final quality control of all hardware, and the ticket to 1-year of Free tech support. The class is not required, but highly recommended.
  • Explain what open source software is and that we use it for three main reasons: great for learning since anyone can see how a program was built, free for us to put on systems, extremely unprone to viruses.
  • As you walk through the hallway lined with computers, explain the ways computers leave our building: Adoption, Build, Store, Grants. The case of a computer does not reflect its contents: all Freekboxen (volunteer boxes) are pretty much the same inside
  • Describe Freekboxen specs: Dual Core CPU, 1 GB RAM, 160 GB HDD, DVD-RW, Network Port
  • System comes with LCD Monitor, Keyboard, Speaker Set, Mouse


Tour Stop #9: the Library

  • Library: Volunteers may borrow books from us by checking them out at the front desk. You are always welcome to read books while at Free Geek.
  • Computer Lab: Volunteers and community members may use computers while on break. Please sign in for a pass at the Donor Desk for three 2-hour computers. Short-term computer will time out after 10 minutes.
  • Kitchen: Food must (!) be labeled before being placed in the volunteer fridge. Dishes, microwave, dishwasher are for everyone's use. Please clean up after yourself
  • Bathrooms: Two are located behind the kitchen (along the Blue Line)

Monkey House Hallway

  • Lounge'
  • Meeting room: Classes happen in here when the Classroom is full.
    • If it seems appropriate to your tour (i.e. if it seems like you have a lot of "STOKED" people), add in a bit about how Free Geek is a vibrant community that welcomes long-term as well as short-term volunteers. We have many people that have been around for years, have volunteered for thousands of hours, and our an integral part of our organization. We currently have ~500 active volunteers per month at Free Geek (source = database-reports-trends)

Tour stop #10: outside of the Store

  • The store sells a wide range of equipment.
  • The store is just one of the ways Free Geek generates income to stay open and furthers our reuse values.
  • Active volunteers get a 20% discount in the store. (3 volunteer hours in the last 30 days=active)
  • Free Geek receives a majority of its funding through the store and online sales. We are lucky as a non-profit to be mostly self-sustained. We rely on three major streams of income to do what we do:
    1. our thrift store (~65%);
    2. recycling income (~20%), and
    3. contributions through the front desk (~15%).

Tour stop #11: Front desk

Front Desk

  • Explain how to sign up for a volunteer shift (in-person or over the phone) and Donor Desk vs. Volunteer Desk
  • Explain how to log hours at the end of a volunteer shift.
  • Volunteers are required to check their bags while at Free Geek, so they should leave all valuables at home.
  • Volunteers must wear closed-toed shoes. Clothes that they don't mind getting dirty are recommended.

Reminders

  • Briefly re-cap the two volunteer programs and the areas where each volunteer would work
  • Check in and out with area supervisor when beginning and ending a shift
  • Remember to pick up volunteer cards

Thank the group for their attention and start signing up for volunteer shifts!

FAQ

  • Q: Where do we send stuff that we recycle?
  • A: Posted here:http://wiki.freegeek.org/index.php/PDX_Recycling_Vendors.
  • Q: How do we know the recycler "Does the right thing", and what IS "the right thing"?
  • A: Asking questions! Researching the company, asking about BAN pledge. Chain of custody of the stuff we send. We look for vendors with proven environmentally safe procedures, no prison labor, no dumping, and except for commodities like steel or straight copper, no sending over seas. We would rather get less money than send to a place we weren't sure of. We do our homework.
  • Q: Why are the materials separated?
  • A: Easier to further process, better price, the more we sort, the more can be reclaimed.
  • Q: Do the different materials go to different recyclers, or is it for one recycler's convenience, like curbside recycling separation of glass, metal, paper?
  • A: They go to different places.
  • Q: What happens to the small things separated in Receiving: media, cords/cables, dirty plastic, cell phones, drives, wall warts, etc., etc., etc.
  • A: Send to vendor, shred, sort different material, reclaim material. Then the stuff is considered a commodity that can be traded on the open market.
  • Q: Who recycles circuit boards and such, and what is the metals extraction process? (maybe beyond the scope of this mailing list, but maybe there is a reference somewhere)
  • A: Hallmark Refining, process means lots of chemicals and refining to get wanted material.
  • Q: What is the percentage of revenue from recycled material?
  • A: Approximately 20%

Please do not

  • go over 30 minutes
  • interrupt work areas
  • engage in Windows bashing
  • spend too much time trying to explain Linux (if someone asks, explain after tour)
  • speak for a long time in loud areas, such as the warehouse
  • make inside jokes
  • provide too much detailed information
  • spend more time talking about coffee and the kitchen than programs
  • encourage Q&A during the tour (there is time for this after the tour)
  • namedrop
  • ask for input from other volunteers or staff (unless they are also a tour guide and have OK'ed this first).
  • provide answers to questions you are unsure of. Say "I don't know." and move on.
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