Difference between revisions of "Setting up an RT queue and a Mailman list to work together"
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+ | {{Migrated}} | ||
+ | [https://docs.google.com/document/d/1V1A2rFBq83cHcHDGHzMQ-Y61THs0kwT-HH5AAugy2VM/edit?usp=sharing Link] | ||
+ | |||
How to set up a queue and email list for ''FOOBAR'': | How to set up a queue and email list for ''FOOBAR'': | ||
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* Set up the mailman list ''FOOBAR''@lists.freegeek.org | * Set up the mailman list ''FOOBAR''@lists.freegeek.org | ||
* Goto <nowiki>"http://lists.freegeek.org/admin/FOOBAR/privacy/sender"</nowiki> and add the following to the "List of non-member addresses whose postings should be automatically accepted." field: | * Goto <nowiki>"http://lists.freegeek.org/admin/FOOBAR/privacy/sender"</nowiki> and add the following to the "List of non-member addresses whose postings should be automatically accepted." field: | ||
− | ** | + | ** ''FOOBAR''@todo.freegeek.org |
− | ** | + | ** ''FOOBAR''-comment@todo.freegeek.org |
+ | * Privacy->Sender page should be set to allow implicit addresses | ||
== On george (mail server) as root == | == On george (mail server) as root == | ||
− | * Add an alias to | + | * Add an alias to to the LDAP database like this: |
− | ''FOOBAR'' | + | ./ldap-addalias.sh ''FOOBAR'' ''FOOBAR''@todo.freegeek.org |
− | |||
− | |||
== On art (RT server) as root == | == On art (RT server) as root == | ||
− | * Add email aliases to /etc/aliases | + | * Add email aliases to /etc/aliases like this: |
− | ''FOOBAR'': "|/usr/bin/ | + | ''FOOBAR'': "|/usr/bin/procmail -m /etc/request-tracker4/checkspam ''FOOBAR'' correspond" |
− | ''FOOBAR''-comment: "|/usr/bin/ | + | ''FOOBAR''-comment: "|/usr/bin/procmail -m /etc/request-tracker4/checkspam ''FOOBAR'' comment" |
* Run this command: | * Run this command: | ||
newaliases | newaliases | ||
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** Allow the user to be granted rights | ** Allow the user to be granted rights | ||
* Set up a queue called ''FOOBAR'' and: | * Set up a queue called ''FOOBAR'' and: | ||
+ | ** Set the Reply Address to ''FOOBAR''@todo.freegeek.org | ||
+ | ** Set the Comment Address to ''FOOBAR''-comment@todo.freegeek.org | ||
+ | ** Give the appropriate group (probably fgcore) the regular [[RT Permissions]] | ||
** Add ''FOOBAR''-user as an admin-cc watcher to the ''FOOBAR'' queue | ** Add ''FOOBAR''-user as an admin-cc watcher to the ''FOOBAR'' queue | ||
** Give ''FOOBAR''-user the right to create and reply to tickets | ** Give ''FOOBAR''-user the right to create and reply to tickets | ||
− | |||
== Test it == | == Test it == | ||
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[[Category: Howto]] | [[Category: Howto]] | ||
− | [[Category: | + | [[Category:Technocrats]] |
Latest revision as of 10:53, 29 May 2014
This page has been migrated to a document on Free Geek's Google Drive. Information remaining behind may no longer be relevant. MIGRATOR: When you have tagged this page as migrated, (Link to new page immediately below.) |
How to set up a queue and email list for FOOBAR:
On wasp (mailman server)
- Set up the mailman list FOOBAR@lists.freegeek.org
- Goto "http://lists.freegeek.org/admin/FOOBAR/privacy/sender" and add the following to the "List of non-member addresses whose postings should be automatically accepted." field:
- FOOBAR@todo.freegeek.org
- FOOBAR-comment@todo.freegeek.org
- Privacy->Sender page should be set to allow implicit addresses
On george (mail server) as root
- Add an alias to to the LDAP database like this:
./ldap-addalias.sh FOOBAR FOOBAR@todo.freegeek.org
On art (RT server) as root
- Add email aliases to /etc/aliases like this:
FOOBAR: "|/usr/bin/procmail -m /etc/request-tracker4/checkspam FOOBAR correspond" FOOBAR-comment: "|/usr/bin/procmail -m /etc/request-tracker4/checkspam FOOBAR comment"
- Run this command:
newaliases
In RT as an administrator
- Create a user:
- Username = FOOBAR-user
- Email address = FOOBAR@lists.freegeek.org
- Real name = Fake FOOBAR user
- Allow the user to be granted rights
- Set up a queue called FOOBAR and:
- Set the Reply Address to FOOBAR@todo.freegeek.org
- Set the Comment Address to FOOBAR-comment@todo.freegeek.org
- Give the appropriate group (probably fgcore) the regular RT Permissions
- Add FOOBAR-user as an admin-cc watcher to the FOOBAR queue
- Give FOOBAR-user the right to create and reply to tickets
Test it
- Send a message to FOOBAR@freegeek.org
- Wait a while and check the FOOBAR RT queue
- Check the mailman archives for FOOBAR