Difference between revisions of "Grant Followup Survey"
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| − | This is a place to hash out what we want out of any | + | This is a place to hash out what we want out of any follow-up surveys to be sent to grant recipients. Eventually, this discussion may lead to a web-based survey to be sent to all recipient organizations. |
| + | |||
| + | =The results= | ||
| + | Here is a preliminary report from the first batch of survey results: [[image:Surveyreport.pdf]]. | ||
==Purpose== | ==Purpose== | ||
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;Welcome Page | ;Welcome Page | ||
| − | :Thanks for taking the time to fill out this post-hardware grants survey! We want to use the information you provide us with to improve our | + | :Thanks for taking the time to fill out this post-hardware grants survey! We want to use the information you provide us with to improve our Hardware Grants Program. If you would like, your responses can be saved for you to come back to at a later time. This survey should take around [X] minutes to complete. |
| − | ; | + | ;Organizational Info |
| + | :Affiliated with a parent organization? | ||
| + | :Type of organization? | ||
:Location | :Location | ||
:Budget? | :Budget? | ||
| Line 18: | Line 23: | ||
::Demographic blurb | ::Demographic blurb | ||
::How many? | ::How many? | ||
| + | |||
| + | I don't think we need to the anonymous/public sections of this survey. The idea for using this with post-program surveys was that you're talking about personal financial and demographic info. But this is dealing with organizations. No need to complicate it since the info is not as sensitive (doing so involves two, separate surveys, and we pay for both)[[User:Tonyc|Tonyc]] 18:49, 18 November 2009 (UTC) | ||
;Welcome page for rest of survey | ;Welcome page for rest of survey | ||
| Line 27: | Line 34: | ||
;General Feedback | ;General Feedback | ||
:How satisfied were you with the overall process? (Finding website, applying, making contact with shepherd, picking up grant) | :How satisfied were you with the overall process? (Finding website, applying, making contact with shepherd, picking up grant) | ||
| + | ::Was service efficient and courteous? | ||
::Rate from 1-5? | ::Rate from 1-5? | ||
:Were you provided adequate resources to set up your hardware? | :Were you provided adequate resources to set up your hardware? | ||
| + | |||
| + | ;Are you still using the Ubuntu operating system? (yes leads to follow up questions) | ||
:Did you use the Ubuntu new user FAQ? | :Did you use the Ubuntu new user FAQ? | ||
::How useful was the Ubuntu new user FAQ (1-5?) | ::How useful was the Ubuntu new user FAQ (1-5?) | ||
| − | + | ||
| + | ;How satisfied were you with the computers you received for your organization? | ||
::1-5 | ::1-5 | ||
:Were you able to use the computers for their intended use? | :Were you able to use the computers for their intended use? | ||
| Line 44: | Line 55: | ||
:What else do you want Free Geek to know? | :What else do you want Free Geek to know? | ||
| + | These questions seem more aimed at individuals, rather than orgs[[User:Tonyc|Tonyc]] 18:49, 18 November 2009 (UTC) | ||
;May we contact you about...? | ;May we contact you about...? | ||
:eNewsletter | :eNewsletter | ||
| Line 50: | Line 62: | ||
;Testimonial poke | ;Testimonial poke | ||
| − | : | + | :We are always looking for success stories that we can tell around the campfire. Would your organization like to furnish us with one? We would love to have a story and a picture that shows just how giving computers to organizations allows them to do awesome things. |
:Who is your contact for pr purposes? | :Who is your contact for pr purposes? | ||
Latest revision as of 14:23, 10 February 2010
This is a place to hash out what we want out of any follow-up surveys to be sent to grant recipients. Eventually, this discussion may lead to a web-based survey to be sent to all recipient organizations.
The results
Here is a preliminary report from the first batch of survey results: File:Surveyreport.pdf.
Purpose
- To get specific feedback on the granting process in order to improve our services
- To solicit testimonials for use in PR fundraising projects.
- To identify organizations we should do additional PR follow-up with, such as site visits and photos.
How a survey would look
This is copied from End of Program Survey.
- Welcome Page
- Thanks for taking the time to fill out this post-hardware grants survey! We want to use the information you provide us with to improve our Hardware Grants Program. If you would like, your responses can be saved for you to come back to at a later time. This survey should take around [X] minutes to complete.
- Organizational Info
- Affiliated with a parent organization?
- Type of organization?
- Location
- Budget?
- Who does your organization serve?
- Demographic blurb
- How many?
I don't think we need to the anonymous/public sections of this survey. The idea for using this with post-program surveys was that you're talking about personal financial and demographic info. But this is dealing with organizations. No need to complicate it since the info is not as sensitive (doing so involves two, separate surveys, and we pay for both)Tonyc 18:49, 18 November 2009 (UTC)
- Welcome page for rest of survey
- This part is not anonymous.
- You may save this survey at any time and continue it later.
- What is the primary focus/mission of your organization?
- General Feedback
- How satisfied were you with the overall process? (Finding website, applying, making contact with shepherd, picking up grant)
- Was service efficient and courteous?
- Rate from 1-5?
- Were you provided adequate resources to set up your hardware?
- Are you still using the Ubuntu operating system? (yes leads to follow up questions)
- Did you use the Ubuntu new user FAQ?
- How useful was the Ubuntu new user FAQ (1-5?)
- How satisfied were you with the computers you received for your organization?
-
- 1-5
- Were you able to use the computers for their intended use?
- yes or no
- Did you encounter any technical problems?
- If so, what did you do to mediate these problems?
- Do you feel that the hardware Free Geek has provided is helping your organization achieve its mission?
- How helpful was your grant shepherd
- 1-5
- What would you change about the hardware grants process?
- What else would you have wanted to know?
- What else do you want Free Geek to know?
These questions seem more aimed at individuals, rather than orgsTonyc 18:49, 18 November 2009 (UTC)
- May we contact you about...?
- eNewsletter
- Volunteer projects
- Upcoming events
- Testimonial poke
- We are always looking for success stories that we can tell around the campfire. Would your organization like to furnish us with one? We would love to have a story and a picture that shows just how giving computers to organizations allows them to do awesome things.
- Who is your contact for pr purposes?
- Thank You Landing Page
- Thanks. Blah blah blah.