Difference between revisions of "Hardware Testing Instructor Responsibilities"
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+ | '''Always Remember: Supporting Hardware Testing volunteers is our number one priority as staff instructors!''' This means: | ||
+ | * Welcoming incoming volunteers at the beginning of the shift | ||
+ | * Introducing yourself to volunteers you haven't met before, or whose names you don't remember | ||
+ | * Giving volunteers choices about the kind of work they want to do that day, based on HT's needs, when possible | ||
+ | ** Appropriately engage each volunteer in an appropriate task, trying to get all tasks covered | ||
+ | ** Which volunteers are present during your shift? What are their strengths and weaknesses? Do they want to learn something new? Match up their interests with priority tasks | ||
+ | * Teaching volunteers how to test different kinds of gizmos, based on their interest, or facilitating another volunteer to teach them (as appropriate) | ||
+ | * Making them aware of their resources, *especially* our documentation, but also Google, the FG wiki, other volunteers, and you! | ||
+ | * Being available for any questions that they may have | ||
+ | * Remaining patient and friendly while maintaining good boundaries | ||
+ | * Providing volunteers opportunities to work on special projects, as is needed and appropriate | ||
+ | * Be sure to thank volunteers for their work as they leave | ||
+ | <br> | ||
== Oversight Checklist == | == Oversight Checklist == | ||
=== Beginning of Shift === | === Beginning of Shift === | ||
− | * Prioritize tasks based on current stock, | + | * Check meetingwords.com/whiteboard |
− | * | + | * Prioritize tasks based on current stock, Store and Build needs - '''and update the white board''' |
− | * | + | * Welcome volunteers and direct them to prioritized tasks |
− | * | + | * Monitors need to be set up or taken down at the beginning of every shift |
− | * | + | * Remember to delegate! But if no volunteers are available: |
− | * | + | ** Swap RAM |
− | * | + | ** Sort Incoming |
− | * Sort incoming | + | ** Sort boxes of power supplies that come from Receiving, routing them to other areas |
+ | ** Sort small Hard Drive Lock Box into big Hard Drive Lock Box | ||
+ | |||
+ | === During Shift === | ||
+ | * Be available to answer volunteers' questions and to support their endeavors | ||
+ | * Power adapter should be sorted and taken to the different areas necessary - laptops, am land, store, av | ||
+ | ** Pull all RAM from receiving and the system evaluation area to be sorted and tested | ||
+ | ** Stock the Build room with RAM, cards, load hard drives, sort also pull items into appropriate boxes | ||
+ | ** Repair failed machines as necessary | ||
+ | ** REPORT PROBLEMS WITH MACHINES WHEN THEY HAPPEN (either to those with the know-how to fix 'em or in RT) | ||
+ | ** Sort incoming shelf in hardware test area for interns to test according to the needs of the different departments | ||
+ | **Check on the flow of work source materials to the different departments | ||
=== End of Shift === | === End of Shift === | ||
− | * | + | * Make sure volunteers clean up their areas and that the area is neat and organized for the next shift |
+ | ** This includes emptying all yellow recycling bins - '''make sure all volunteers are familiar with this process!''' | ||
+ | ***Report any problems with tools, machinery to appropriate staff -create a RT ticket for any needed items | ||
+ | <br> | ||
+ | <br> | ||
+ | <br> | ||
+ | <br> | ||
+ | <br> | ||
=== End of Day === | === End of Day === | ||
− | * Lock up all hard drives | + | * Lock up all hard drives - remember to check Store Returns bin & Incoming shelves |
− | * Set up drives to test over night, but not on the weekend | + | * Put away testing equipment |
− | * | + | * Set up hard drives to test over night, but not on the weekend/holidays |
+ | * Load RAM to be started the next morning (unless a volunteer did it) | ||
+ | * Turn off all unused computers and LCD monitors | ||
+ | * Empty small Lock Box into big Lock Box and '''make sure it is locked''' | ||
+ | * Make sure TARDIS is locked - '''BOTH LOCKS''' | ||
+ | . | ||
− | == | + | === End of Week === |
− | + | * Shutdown any hard drives that are still running & return them to the big Lock Box | |
− | + | * Turn off the TARDIS's ceiling fan | |
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+ | == Hardware Testing Tasks == | ||
+ | * Power Supply Sorting | ||
+ | * Card sorting &testing | ||
+ | * External Hard Drive Enclosure Testing | ||
+ | * External Optical Drive Testing | ||
+ | * RAM Testing | ||
+ | * Motherboard Testing | ||
+ | * Processor Testing | ||
+ | * Video Card Testing | ||
+ | * Network Testing | ||
+ | * Wireless Keyboard & Mice Testing | ||
+ | * Wireless Cards - PCI and laptop PC Bus | ||
+ | * Empty Recycling Bins | ||
+ | * Monitor, TV, Projector test | ||
[[Category:Production]] | [[Category:Production]] | ||
− | [[Category: | + | [[Category:Hardware Testing]] |
+ | [[Category:Training]] |
Latest revision as of 12:48, 1 August 2014
This page has been migrated to a document on Free Geek's Google Drive. Information remaining behind may no longer be relevant. MIGRATOR: When you have tagged this page as migrated, (Link to new page immediately below.) |
Always Remember: Supporting Hardware Testing volunteers is our number one priority as staff instructors! This means:
- Welcoming incoming volunteers at the beginning of the shift
- Introducing yourself to volunteers you haven't met before, or whose names you don't remember
- Giving volunteers choices about the kind of work they want to do that day, based on HT's needs, when possible
- Appropriately engage each volunteer in an appropriate task, trying to get all tasks covered
- Which volunteers are present during your shift? What are their strengths and weaknesses? Do they want to learn something new? Match up their interests with priority tasks
- Teaching volunteers how to test different kinds of gizmos, based on their interest, or facilitating another volunteer to teach them (as appropriate)
- Making them aware of their resources, *especially* our documentation, but also Google, the FG wiki, other volunteers, and you!
- Being available for any questions that they may have
- Remaining patient and friendly while maintaining good boundaries
- Providing volunteers opportunities to work on special projects, as is needed and appropriate
- Be sure to thank volunteers for their work as they leave
Oversight Checklist
Beginning of Shift
- Check meetingwords.com/whiteboard
- Prioritize tasks based on current stock, Store and Build needs - and update the white board
- Welcome volunteers and direct them to prioritized tasks
- Monitors need to be set up or taken down at the beginning of every shift
- Remember to delegate! But if no volunteers are available:
- Swap RAM
- Sort Incoming
- Sort boxes of power supplies that come from Receiving, routing them to other areas
- Sort small Hard Drive Lock Box into big Hard Drive Lock Box
During Shift
- Be available to answer volunteers' questions and to support their endeavors
- Power adapter should be sorted and taken to the different areas necessary - laptops, am land, store, av
- Pull all RAM from receiving and the system evaluation area to be sorted and tested
- Stock the Build room with RAM, cards, load hard drives, sort also pull items into appropriate boxes
- Repair failed machines as necessary
- REPORT PROBLEMS WITH MACHINES WHEN THEY HAPPEN (either to those with the know-how to fix 'em or in RT)
- Sort incoming shelf in hardware test area for interns to test according to the needs of the different departments
- Check on the flow of work source materials to the different departments
End of Shift
- Make sure volunteers clean up their areas and that the area is neat and organized for the next shift
- This includes emptying all yellow recycling bins - make sure all volunteers are familiar with this process!
- Report any problems with tools, machinery to appropriate staff -create a RT ticket for any needed items
- This includes emptying all yellow recycling bins - make sure all volunteers are familiar with this process!
End of Day
- Lock up all hard drives - remember to check Store Returns bin & Incoming shelves
- Put away testing equipment
- Set up hard drives to test over night, but not on the weekend/holidays
- Load RAM to be started the next morning (unless a volunteer did it)
- Turn off all unused computers and LCD monitors
- Empty small Lock Box into big Lock Box and make sure it is locked
- Make sure TARDIS is locked - BOTH LOCKS
.
End of Week
- Shutdown any hard drives that are still running & return them to the big Lock Box
- Turn off the TARDIS's ceiling fan
Hardware Testing Tasks
- Power Supply Sorting
- Card sorting &testing
- External Hard Drive Enclosure Testing
- External Optical Drive Testing
- RAM Testing
- Motherboard Testing
- Processor Testing
- Video Card Testing
- Network Testing
- Wireless Keyboard & Mice Testing
- Wireless Cards - PCI and laptop PC Bus
- Empty Recycling Bins
- Monitor, TV, Projector test