Difference between revisions of "Preventable Store Returns"
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'''Assessment:''' Physical switch is in the off position | '''Assessment:''' Physical switch is in the off position | ||
| − | '''Possible Solution:''' Look for physical switch and make sure that it in the on position | + | '''Possible Solution:''' Look for physical switch and make sure that it in the on position. N.B. you also need to check for a keyboard soft switch accessible via the function key as it works on some of the regular models we stock. |
[[Category:Tech support]] | [[Category:Tech support]] | ||
[[Category:Thrift Store]] | [[Category:Thrift Store]] | ||
Latest revision as of 11:27, 20 January 2011
Puropse
The purpose of this page is to provide feedback to the Thrift Store on potentially preventable returns and how to prevent them in the future.
Issues
Wifi Issues
Problem: Laptop returned because it was not able to connect to wifi
Assessment: QC sheet states external wifi. External wifi card not present with returned laptop
Possible Solution: Make sure that external wifi is still with laptop when it is sold
Problem: Laptop is returned because it was not able to connect to wifi
Assessment: Physical switch is in the off position
Possible Solution: Look for physical switch and make sure that it in the on position. N.B. you also need to check for a keyboard soft switch accessible via the function key as it works on some of the regular models we stock.