Difference between revisions of "Setting up an RT queue and a Mailman list to work together"

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How to set up a queue and email list for FOOBAR:

On wasp (mailman server)

Set up the mailman list FOOBAR@lists.freegeek.org
Goto "http://lists.freegeek.org/admin/FOOBAR/privacy/sender" and add the following to the "List of non-member addresses whose postings should be automatically accepted." field:
- FOOBAR@todo.freegeek.org
- FOOBAR-comment@todo.freegeek.org
Privacy->Sender page should be set to allow implicit addresses

On george (mail server) as root

Add an alias to to the LDAP database like this:

 ./ldap-addalias.sh FOOBAR FOOBAR@todo.freegeek.org

On art (RT server) as root

Add email aliases to /etc/aliases like this:

 FOOBAR: "|/usr/bin/procmail -m /etc/request-tracker4/checkspam FOOBAR correspond"
 FOOBAR-comment: "|/usr/bin/procmail -m /etc/request-tracker4/checkspam FOOBAR comment"

Run this command:

 newaliases

In RT as an administrator

Create a user:
- Username = FOOBAR-user
- Email address = FOOBAR@lists.freegeek.org
- Real name = Fake FOOBAR user
- Allow the user to be granted rights
Set up a queue called FOOBAR and:
- Set the Reply Address to FOOBAR@todo.freegeek.org
- Set the Comment Address to FOOBAR-comment@todo.freegeek.org
- Give the appropriate group (probably fgcore) the regular RT Permissions
- Add FOOBAR-user as an admin-cc watcher to the FOOBAR queue
- Give FOOBAR-user the right to create and reply to tickets

Test it

Send a message to FOOBAR@freegeek.org
Wait a while and check the FOOBAR RT queue
Check the mailman archives for FOOBAR

@@ Line 1: / Line 1: @@
-How to set up a queue and email list for foo:
+{{Migrated}}
+[https://docs.google.com/document/d/1V1A2rFBq83cHcHDGHzMQ-Y61THs0kwT-HH5AAugy2VM/edit?usp=sharing Link]
-* Set up a Mailman list
+How to set up a queue and email list for ''FOOBAR'':
-* Set up an RT queue with the regular [[RT Permissions]]
+== On wasp (mailman server) ==
+* Set up the mailman list ''FOOBAR''@lists.freegeek.org
+* Goto <nowiki>"http://lists.freegeek.org/admin/FOOBAR/privacy/sender"</nowiki> and add the following to the "List of non-member addresses whose postings should be automatically accepted." field:
+** ''FOOBAR''@todo.freegeek.org
+** ''FOOBAR''-comment@todo.freegeek.org
+* Privacy->Sender page should be set to allow implicit addresses
-(not done yet)
+== On george (mail server) as root ==
+* Add an alias to to the LDAP database like this:
+  ./ldap-addalias.sh ''FOOBAR'' ''FOOBAR''@todo.freegeek.org
+== On art (RT server) as root ==
+* Add email aliases to /etc/aliases like this:
+  ''FOOBAR'': "|/usr/bin/procmail -m /etc/request-tracker4/checkspam ''FOOBAR'' correspond"
+  ''FOOBAR''-comment: "|/usr/bin/procmail -m /etc/request-tracker4/checkspam ''FOOBAR'' comment"
+* Run this command:
+  newaliases
+== In RT as an administrator ==
+* Create a user:
+** Username = ''FOOBAR''-user
+** Email address = ''FOOBAR''@lists.freegeek.org
+** Real name = Fake ''FOOBAR'' user
+** Allow the user to be granted rights
+* Set up a queue called ''FOOBAR'' and:
+** Set the Reply Address to ''FOOBAR''@todo.freegeek.org
+** Set the Comment Address to ''FOOBAR''-comment@todo.freegeek.org
+** Give the appropriate group (probably fgcore) the regular [[RT Permissions]]
+** Add ''FOOBAR''-user as an admin-cc watcher to the ''FOOBAR'' queue
+** Give ''FOOBAR''-user the right to create and reply to tickets
+== Test it ==
+* Send a message to ''FOOBAR''@freegeek.org
+* Wait a while and check the ''FOOBAR'' RT queue
+* Check the mailman archives for ''FOOBAR''
+[[Category: Howto]]
+[[Category:Technocrats]]