Difference between revisions of "FAQ for phone call response"
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:a. No, we don't have a truck as yet, but it is coming | :a. No, we don't have a truck as yet, but it is coming | ||
:b. If the caller represents a business that has a large volume of items that we can use (P 3's or better), take a message and e-mail it to core, asking if someone would pickup items. The message should include Company name/address/contact person, e-mail and brief explanation of what they want picked up. | :b. If the caller represents a business that has a large volume of items that we can use (P 3's or better), take a message and e-mail it to core, asking if someone would pickup items. The message should include Company name/address/contact person, e-mail and brief explanation of what they want picked up. | ||
+ | |||
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+ | *Do you take credit cards? | ||
+ | |||
+ | :No, we can only take cash or checks at this time. If you bring a check (individuals only) have your drivers license number above your name. | ||
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+ | *I work for a youth organizastion and we wnat our kids to learn more about computers. Do you have a program that will help us? | ||
+ | |||
+ | :a. Yes, we have a program called Computers for Kids | ||
+ | :b. Explain that you will take down their information and e-mail it to the coordinator, Liane. | ||
+ | :c. Take the following information: organization name, contact person, contact number or e-mail address (e-mail address preferred) and a brief description of what they want to learn. | ||
+ | :d. E-mail message to Liane, liane@freegeek.org |
Revision as of 13:16, 15 February 2006
The qestions listed below are those most frequently asked of callers to Free Geek. They are followed by suggested responses. I recommend that each Front Desk worker have these questions handy and periodically review each for a quicker response.
- Where is the location of Free Geek?
- 1731 SE 10th, two and 1/2 blocks from Hawthorne between Market and Mill
- I'd like to know more about your program, can to give me information?
- Thank you for your inquiry. We don't give information over the phone. All you need to do is come down for a tour. We are open Tuesday through Saturday, 11am to 7pm. We have two tours each day, one at 12pm and another at 6pm. Scheduling isn't necessary, but do be here 5 minutes early. If you want to join our program, we'll sign you up right after the tour.
- What time am I suppose to arrive today OR I can't remember when I'm suppose to arrive today?
- a. ask them what program they are in, Build or Adoption (24 hour program)
- b. if they don't know, check the volunteer Data Base and then
- c. check the appropriate schedule sheet to find them
- d. give them the information
- Do you accept what I have to donate?
- a. have a "receiving donation form" handy to answer this question
- b. ALWAYS tell them that we have one required fee, which is $10 per monitor working or not
- c. if necessary, make sure they know that we do not accept, TV's, copiers, Microwaves, large appliances and items having a lot of wood on them.
- d. let them know that we acccept all computers and computer related equipment, but do not take software or manuals for Microsoft.
- NOTE: We do accept MAC software and manuals
- I'd like to cancel for today, can I reschedule over the phone?
- a. find out what program they are in and erase their name
- b. then reschedule them using the appropriate schedule sheet
- I have community service hours, can I work at Free Geek?
- a. Yes, we have a community service program
- b. You'll need to come in for a tour before signing up
- c. Please bring your paper work, as after the tour, we'll sign you up
- Do you make pickups?
- a. No, we don't have a truck as yet, but it is coming
- b. If the caller represents a business that has a large volume of items that we can use (P 3's or better), take a message and e-mail it to core, asking if someone would pickup items. The message should include Company name/address/contact person, e-mail and brief explanation of what they want picked up.
- Do you take credit cards?
- No, we can only take cash or checks at this time. If you bring a check (individuals only) have your drivers license number above your name.
- I work for a youth organizastion and we wnat our kids to learn more about computers. Do you have a program that will help us?
- a. Yes, we have a program called Computers for Kids
- b. Explain that you will take down their information and e-mail it to the coordinator, Liane.
- c. Take the following information: organization name, contact person, contact number or e-mail address (e-mail address preferred) and a brief description of what they want to learn.
- d. E-mail message to Liane, liane@freegeek.org