Difference between revisions of "Thrift Store Workers FAQ"
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* Continue phone training | * Continue phone training | ||
* Repeat one hour (split into two) brain dump: "These are the things in the store, this is what they are called/do" | * Repeat one hour (split into two) brain dump: "These are the things in the store, this is what they are called/do" | ||
| + | * Train register (link) | ||
==Feedback log from Leah== | ==Feedback log from Leah== | ||
Revision as of 15:58, 16 October 2008
This is largely a result of the work I am currently doing with Leah, the volunteer intern.Luiz 22:55, 16 October 2008 (UTC)
Day One
- One hour card and motherboard sorting crash course, supervised
- One hour (split into two) brain dump: "These are the things in the store, this is what they are called/do"
- Hand out [| thrift store policy], [| sales of desirable items], and [| store prices].
- Give the person quiet alone time to decompress
- Move to sort flowcharts and concepts
Day Two
- Minimize new data on this day, get the person doing the tasks/sorting
- Have them answer the phone supervised
- Go over critical aspects of policy (i.e., no holds, no returns, no refunds, exchange policy, dealing with jerks)
Day Three
- Continue phone training
- Repeat one hour (split into two) brain dump: "These are the things in the store, this is what they are called/do"
- Train register (link)
Feedback log from Leah
Day one feedback
- Day 1*
Learnings: How the store is run, shelving, pricing, 'herding' etc. How to price computers. How to deal with customers/fellow volunteers.
Frustrations: When answering questions/phone for the most part not being able to help people, having to turn to someone else. Feeling like I'm not much of a help, instead more of a buffer. It sucks not being able to ring people up on the register. While the flow charts are helpful, sometimes they fall short. Like when it comes to identifying/shelving/pricing certain items, especially cords and cards. Pricing charts available are out of date for certain items.
Good deals: Brain overflowing with new information, frustrating as it may be, I know this is the best way to acclimate to a new situation. Being thrown in to the fire means I'll have to figure things out immediately.
Reflections: It's nice to be allowed to be an independent worker, but it's also nice to have direction. I think there was a good balance of this. There is so much to learn I know there is no way that I could grasp it all within the span of a few hours. It's so much to take in all at once, it might be nice to have a concise list of things that can be done, to feel useful and acclimate. While the guides seem to provide this, they could use some revisal, a bit more clarity.