Difference between revisions of "Laptop Printme Notes"
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== Thrift Store == | == Thrift Store == | ||
* Thrift store seconds the battery life suggestion. We run in to problems all the time where the original printme is lost, so we don't know the battery life. [[User:Jesse|Jesse]] 01:30, 15 April 2010 (UTC) | * Thrift store seconds the battery life suggestion. We run in to problems all the time where the original printme is lost, so we don't know the battery life. [[User:Jesse|Jesse]] 01:30, 15 April 2010 (UTC) | ||
| − | * Thrift store customers often ask us what year a system/laptop was manufactured. I think it would help if we had this number in the notes. | + | *<s> Thrift store customers often ask us what year a system/laptop was manufactured. I think it would help if we had this number in the notes. </s> |
| − | * Sometimes customers are puzzled at power-up/power-down quirks. For example, when you need to hold the power button longer to turn it on, or when a computer needs to be powered down with a button. This confuses the customer if there is no note. Today a customer returned immediately and wanted an exchange.[[User:Koopa|Ian]] 00:27, 23 April 2010 (UTC) | + | * <s> Sometimes customers are puzzled at power-up/power-down quirks. For example, when you need to hold the power button longer to turn it on, or when a computer needs to be powered down with a button. This confuses the customer if there is no note. Today a customer returned immediately and wanted an exchange.[[User:Koopa|Ian]] 00:27, 23 April 2010 (UTC) </s> ''If this happens, it should go into Notes |
| − | *Related to this: sleep/suspend states notes, mainly to identify machines where merely closing the lid works, vs. ones that need to be shut down from the gui. There's space for this now, but not used.[[User:Tonyc|Tonyc]] | + | * Related to this: sleep/suspend states notes, mainly to identify machines where merely closing the lid works, vs. ones that need to be shut down from the gui. There's space for this now, but not used.[[User:Tonyc|Tonyc]] |
| + | :* We should incorporate a testing step for this. | ||
| + | |||
*Wireless card internal/external B/G/N. Customers may return without external wifi card and we would not notice.[[User:Tonyc|Tonyc]] | *Wireless card internal/external B/G/N. Customers may return without external wifi card and we would not notice.[[User:Tonyc|Tonyc]] | ||
| − | * Sometimes, at least for systems, we get a printme that advertises SDRAM and it might be PC-100, PC-133 or any number of flavors of DDR. It would be nice if the PC-X number were advertised in the notes. | + | *<s> Sometimes, at least for systems, we get a printme that advertises SDRAM and it might be PC-100, PC-133 or any number of flavors of DDR. It would be nice if the PC-X number were advertised in the notes.</s> |
* Something to think about: According to the process we have right now, laptops are coming back to the thrift store from tech support with new information that should probably be added to the notes. Who should do that update? I think it makes sense for tech support to do it.[[User:Koopa|Ian]] 00:27, 23 April 2010 (UTC) | * Something to think about: According to the process we have right now, laptops are coming back to the thrift store from tech support with new information that should probably be added to the notes. Who should do that update? I think it makes sense for tech support to do it.[[User:Koopa|Ian]] 00:27, 23 April 2010 (UTC) | ||
Revision as of 15:55, 15 June 2010
What would be helpful to have included in the Printme notes for a completed laptop? Be explicit and explain why this is helpful.
Tech Support
- battery life (in minutes) so that we don't get scammed when a laptop sold with a known low battery life gets brought into Tech Support (and end up replacing their battery with a good one)
- key combination that toggles the wifi on/off or if it's a physical switch where it is on the laptop (to reduce the number of laptops that come in because the "wifi broke").
Thrift Store
- Thrift store seconds the battery life suggestion. We run in to problems all the time where the original printme is lost, so we don't know the battery life. Jesse 01:30, 15 April 2010 (UTC)
Thrift store customers often ask us what year a system/laptop was manufactured. I think it would help if we had this number in the notes.Sometimes customers are puzzled at power-up/power-down quirks. For example, when you need to hold the power button longer to turn it on, or when a computer needs to be powered down with a button. This confuses the customer if there is no note. Today a customer returned immediately and wanted an exchange.Ian 00:27, 23 April 2010 (UTC)If this happens, it should go into Notes- Related to this: sleep/suspend states notes, mainly to identify machines where merely closing the lid works, vs. ones that need to be shut down from the gui. There's space for this now, but not used.Tonyc
- We should incorporate a testing step for this.
- Wireless card internal/external B/G/N. Customers may return without external wifi card and we would not notice.Tonyc
Sometimes, at least for systems, we get a printme that advertises SDRAM and it might be PC-100, PC-133 or any number of flavors of DDR. It would be nice if the PC-X number were advertised in the notes.- Something to think about: According to the process we have right now, laptops are coming back to the thrift store from tech support with new information that should probably be added to the notes. Who should do that update? I think it makes sense for tech support to do it.Ian 00:27, 23 April 2010 (UTC)
Laptop Build
- PCMCIA card or onboad wireless