Difference between revisions of "Talk:Hardware Testing Instructor Responsibilities"

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(New page: '''Always Remember: Supporting Advanced Testing volunteers is our number one priority as staff instructors!''' This means: * welcoming incoming volunteers at the beginning of the shift * i...)
 
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'''Always Remember: Supporting Advanced Testing volunteers is our number one priority as staff instructors!''' This means:
 
'''Always Remember: Supporting Advanced Testing volunteers is our number one priority as staff instructors!''' This means:
−
* welcoming incoming volunteers at the beginning of the shift
+
* Welcoming incoming volunteers at the beginning of the shift
−
* introducing yourself to volunteers you haven't met before, or whose names you don't remember
+
* Introducing yourself to volunteers you haven't met before, or whose names you don't remember
−
* giving volunteers choices about the kind of work they want to do that day, based on AT's needs, when possible
+
* Giving volunteers choices about the kind of work they want to do that day, based on AT's needs, when possible
−
* teaching volunteers how to test different kinds of gizmos, based on their interest, or facilitating another volunteer to teach them
+
** Appropriately engage each volunteer in an appropriate task, trying to get all tasks covered
−
* making them aware of their resources, *especially* our documentation, but also Google, the FG wiki, other volunteers, and you!
+
** Which volunteers are present during your shift?  What are their strengths and weaknesses?  Do they want to learn something new? Match up their interests with priority tasks
−
* being available for any questions that they may have
+
* Teaching volunteers how to test different kinds of gizmos, based on their interest, or facilitating another volunteer to teach them (as appropriate)
−
* remaining patient and friendly, while maintaining good boundaries
+
* Making them aware of their resources, *especially* our documentation, but also Google, the FG wiki, other volunteers, and you!
−
* providing volunteers opportunities to work on special projects, as is needed and appropriate
+
* Being available for any questions that they may have
−
* Which volunteers are present during your shift?  What are their strengths and weaknesses?  Do they want to learn something new? Match up their interests with priority tasks.
+
* Remaining patient and friendly while maintaining good boundaries
−
* Appropriately engage each volunteer in an appropriate task, trying to get all tasks covered.
+
* Providing volunteers opportunities to work on special projects, as is needed and appropriate
−
* Thank volunteers for their work as they leave.
+
* Be sure to thank volunteers for their work as they leave
  
 
== Oversight Checklist ==
 
== Oversight Checklist ==
  
 
=== Beginning of Shift ===
 
=== Beginning of Shift ===
−
* Prioritize tasks based on current stock, store and Build needs - '''and update the white board.'''
+
* Prioritize tasks based on current stock, store and Build needs - '''and update the white board'''
−
* Welcome volunteers and direct them to prioritized tasks.
+
* Welcome volunteers and direct them to prioritized tasks
−
* Hard Drives - swap tested drives, load drives to be wiped.
+
* Hard Drives - swap tested drives, load drives to be wiped
 
* Remember to delegate! But if no volunteers are available:  
 
* Remember to delegate! But if no volunteers are available:  
−
** Swap tested memory, load memory to be tested.
+
** Swap tested memory, load memory to be tested
 
** Sort boxes of power supplies that come from Receiving, routing them to other areas
 
** Sort boxes of power supplies that come from Receiving, routing them to other areas
−
** Sorting lock box incoming in tardis into appropriate boxes.
+
** Sorting lock box incoming in tardis into appropriate boxes
−
** Sort wireless mice and keyboards into boxes by brand.
+
** Sort wireless mice and keyboards into boxes by brand
 
** Sort incoming optical drives, cards and networking devices
 
** Sort incoming optical drives, cards and networking devices
  
 
=== During Shift ===
 
=== During Shift ===
 
* Be available to answer volunteers' questions and to support their endeavors
 
* Be available to answer volunteers' questions and to support their endeavors
−
*  
+
* Hard drive testing:
 +
** Pull and label all tested hard drives.  Recycle the failed ones.
 +
** Stock all the machines. Your goal is to keep TARDIS as free of unwiped hard drives as much as you can.
 +
** Repair failed machines as necessary
 +
** REPORT PROBLEMS WITH MACHINES WHEN THEY HAPPEN (either to those with the know-how to fix 'em or on the AT instructor mailing list)
 +
** '''Remember to never leave unwiped drives unattended anywhere in Advanced Testing'''
  
 
=== End of Shift ===  
 
=== End of Shift ===  
−
* Make sure volunteers clean up their areas and that the area is neat and organized for the next shift.
+
* Make sure volunteers clean up their areas and that the area is neat and organized for the next shift
−
* Make sure that  
+
** This includes emptying all yellow recycling bins - '''make sure all volunteers are familiar with this process!'''
 +
** This also includes recycling destroyed failed hard drives when the bin is full or close to full
 +
* Make sure that all wiped hard drives are brought to TARDIS and sorted according to size (empty green bin!)
  
 
=== End of Day ===
 
=== End of Day ===
−
* Lock up all hard drives - remember to check Store Returns bin & Incoming shelves.
+
* Lock up all hard drives - remember to check Store Returns bin & Incoming shelves
−
* Put away testing equipment.
+
* Put away testing equipment
−
* Set up drives to test over night, but not on the weekend.
+
* Set up drives to test over night, but not on the weekend
−
* Turn off all unused computers and LCD monitors.
+
* Turn off all unused computers and LCD monitors
−
 
 
−
== Volunteer Inventory ==
 
−
* Don't forget to say hello to everyone and introduce yourself to new folks.
 
−
 
 
−
* If volunteer involvement is low in your shift, ask a build instructor to refer or direct appropriate volunteers to your area.
 
−
 
 
−
== Hard Drive Testing ==
 
−
* Pull and label all tested hard drives.  Recycle the failed ones.
 
−
* Stock all the machines.
 
−
* Repair failed machines as necessary.
 
−
* REPORT PROBLEMS WITH MACHINES WHEN THEY HAPPEN (either to those with the know-how to fix 'em or on the AT mailing list).
 
−
 
 
−
== Sort Incoming Network Stuff ==
 
−
* Match up wall warts with incoming network gizmos.
 
−
* Sort incoming wall warts.
 
−
* If a particular sorted wall wart container is overflowing, cull the off-brand wall warts (use your judgment).
 
−
 
 
−
== Task Status ==
 
−
* Is a particular, overflowing task not being covered by a volunteer? Make a plan to cover it such as setting up an internship to focus on improving testing procedures.
 
−
 
 
−
 
 
−
'''Hard Drive Testing is SUPER IMPORTANT.  Your goal is to keep TARDIS as free of unwiped hard drives as much as you can.'''
 
  
 
== Advanced Testing Tasks ==
 
== Advanced Testing Tasks ==

Revision as of 12:03, 1 September 2011

Always Remember: Supporting Advanced Testing volunteers is our number one priority as staff instructors! This means:

  • Welcoming incoming volunteers at the beginning of the shift
  • Introducing yourself to volunteers you haven't met before, or whose names you don't remember
  • Giving volunteers choices about the kind of work they want to do that day, based on AT's needs, when possible
    • Appropriately engage each volunteer in an appropriate task, trying to get all tasks covered
    • Which volunteers are present during your shift? What are their strengths and weaknesses? Do they want to learn something new? Match up their interests with priority tasks
  • Teaching volunteers how to test different kinds of gizmos, based on their interest, or facilitating another volunteer to teach them (as appropriate)
  • Making them aware of their resources, *especially* our documentation, but also Google, the FG wiki, other volunteers, and you!
  • Being available for any questions that they may have
  • Remaining patient and friendly while maintaining good boundaries
  • Providing volunteers opportunities to work on special projects, as is needed and appropriate
  • Be sure to thank volunteers for their work as they leave

Oversight Checklist

Beginning of Shift

  • Prioritize tasks based on current stock, store and Build needs - and update the white board
  • Welcome volunteers and direct them to prioritized tasks
  • Hard Drives - swap tested drives, load drives to be wiped
  • Remember to delegate! But if no volunteers are available:
    • Swap tested memory, load memory to be tested
    • Sort boxes of power supplies that come from Receiving, routing them to other areas
    • Sorting lock box incoming in tardis into appropriate boxes
    • Sort wireless mice and keyboards into boxes by brand
    • Sort incoming optical drives, cards and networking devices

During Shift

  • Be available to answer volunteers' questions and to support their endeavors
  • Hard drive testing:
    • Pull and label all tested hard drives. Recycle the failed ones.
    • Stock all the machines. Your goal is to keep TARDIS as free of unwiped hard drives as much as you can.
    • Repair failed machines as necessary
    • REPORT PROBLEMS WITH MACHINES WHEN THEY HAPPEN (either to those with the know-how to fix 'em or on the AT instructor mailing list)
    • Remember to never leave unwiped drives unattended anywhere in Advanced Testing

End of Shift

  • Make sure volunteers clean up their areas and that the area is neat and organized for the next shift
    • This includes emptying all yellow recycling bins - make sure all volunteers are familiar with this process!
    • This also includes recycling destroyed failed hard drives when the bin is full or close to full
  • Make sure that all wiped hard drives are brought to TARDIS and sorted according to size (empty green bin!)

End of Day

  • Lock up all hard drives - remember to check Store Returns bin & Incoming shelves
  • Put away testing equipment
  • Set up drives to test over night, but not on the weekend
  • Turn off all unused computers and LCD monitors

Advanced Testing Tasks

  • Power Supply Sorting
  • Card Sorting
  • Hard Drive Testing
  • External Hard Drive Enclosure Testing
  • Optical Drive Testing
  • External Optical Drive Testing
  • RAM Testing
  • Motherboard Testing
  • Processor Testing
  • Video Card Testing
  • Network Testing
  • Wireless Keyboard & Mice Testing
  • Bluetooth Headset Testing
  • Wireless Cards - PCI and laptop PC Bus
  • Empty Recycling Bins
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