Difference between revisions of "Setting up an RT queue and a Mailman list to work together"
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== In RT as an administrator == | == In RT as an administrator == | ||
* Create a user: | * Create a user: | ||
− | ** | + | ** Username = ''FOOBAR''-user |
− | ** | + | ** Email address = ''FOOBAR''@lists.freegeek.org |
− | ** | + | ** Real name = Fake ''FOOBAR'' user |
+ | ** Allow the user to be granted rights | ||
* Set up a queue called ''FOOBAR'' with the regular [[RT Permissions]] | * Set up a queue called ''FOOBAR'' with the regular [[RT Permissions]] | ||
− | * Add ''FOOBAR''-user as an admin-cc watcher to the ''FOOBAR'' queue | + | * Add ''FOOBAR''-user as an admin-cc watcher to the ''FOOBAR'' queue\ |
+ | * Give ''FOOBAR''-user the right to create and reply to tickets | ||
== Test it == | == Test it == |
Revision as of 10:23, 12 June 2005
How to set up a queue and email list for FOOBAR:
On haibane (mailman server)
- Set up the mailman list FOOBAR@lists.freegeek.org
- Goto http://lists.freegeek.org/admin/FOOBAR/privacy/sender and add "rt@todo.freegeek.org" to the "List of non-member addresses whose postings should be automatically accepted." field
On waitron (mail server) as root
- Add an alias to /etc/postfix/virtual_alias like this:
FOOBAR@freegeek.org FOOBAR@todo.freegeek.org
- Run this command:
postmap /etc/postfix/virtual_alias
On todo (RT server) as root
- Add email aliases to /etc/aliases/ like this:
FOOBAR: "|/usr/bin/rt-mailgate --queue FOOBAR --action correspond --url http://localhost/rt/" FOOBAR-comment: "|/usr/bin/rt-mailgate --queue FOOBAR --action comment --url http://localhost/rt/"
- Run the newaliases command on todo
In RT as an administrator
- Create a user:
- Username = FOOBAR-user
- Email address = FOOBAR@lists.freegeek.org
- Real name = Fake FOOBAR user
- Allow the user to be granted rights
- Set up a queue called FOOBAR with the regular RT Permissions
- Add FOOBAR-user as an admin-cc watcher to the FOOBAR queue\
- Give FOOBAR-user the right to create and reply to tickets
Test it
- Send a message to FOOBAR@freegeek.org
- Wait a while and check the FOOBAR RT queue
- Check the mailman archives for FOOBAR