Difference between revisions of "Hardware Testing Instructor Responsibilities"
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* Hard Drives - swap tested drives, load drives to be wiped | * Hard Drives - swap tested drives, load drives to be wiped | ||
* Remember to delegate! But if no volunteers are available: | * Remember to delegate! But if no volunteers are available: | ||
− | |||
** Swap RAM | ** Swap RAM | ||
** Sort Incoming | ** Sort Incoming | ||
** Sort boxes of power supplies that come from Receiving, routing them to other areas | ** Sort boxes of power supplies that come from Receiving, routing them to other areas | ||
− | ** Sort small | + | ** Sort small Hard Drive Lock Box into big Hard Drive Lock Box |
=== During Shift === | === During Shift === | ||
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* Lock up all hard drives - remember to check Store Returns bin & Incoming shelves | * Lock up all hard drives - remember to check Store Returns bin & Incoming shelves | ||
* Put away testing equipment | * Put away testing equipment | ||
− | * Set up drives to test over night, but not on the weekend | + | * Set up hard drives to test over night, but not on the weekend/holidays |
* Load RAM to be started the next morning (unless a volunteer did it) | * Load RAM to be started the next morning (unless a volunteer did it) | ||
* Turn off all unused computers and LCD monitors | * Turn off all unused computers and LCD monitors | ||
− | * Empty small | + | * Empty small Lock Box into big Lock Box and '''make sure it is locked''' |
− | * Make sure TARDIS is locked | + | * Make sure TARDIS is locked - '''BOTH LOCKS''' |
. | . | ||
Line 59: | Line 58: | ||
* Shutdown any hard drives that are still running & return them to the big lock box | * Shutdown any hard drives that are still running & return them to the big lock box | ||
* Turn off the TARDIS's ceiling fan | * Turn off the TARDIS's ceiling fan | ||
− | |||
== Hardware Testing Tasks == | == Hardware Testing Tasks == | ||
* Power Supply Sorting | * Power Supply Sorting | ||
* Card Sorting | * Card Sorting | ||
− | * Hard Drive Testing | + | * Hard Drive Testing - Instructor Only |
* External Hard Drive Enclosure Testing | * External Hard Drive Enclosure Testing | ||
* External Optical Drive Testing | * External Optical Drive Testing |
Revision as of 15:41, 27 December 2012
Always Remember: Supporting Hardware Testing volunteers is our number one priority as staff instructors! This means:
- Welcoming incoming volunteers at the beginning of the shift
- Introducing yourself to volunteers you haven't met before, or whose names you don't remember
- Giving volunteers choices about the kind of work they want to do that day, based on HT's needs, when possible
- Appropriately engage each volunteer in an appropriate task, trying to get all tasks covered
- Which volunteers are present during your shift? What are their strengths and weaknesses? Do they want to learn something new? Match up their interests with priority tasks
- Teaching volunteers how to test different kinds of gizmos, based on their interest, or facilitating another volunteer to teach them (as appropriate)
- Making them aware of their resources, *especially* our documentation, but also Google, the FG wiki, other volunteers, and you!
- Being available for any questions that they may have
- Remaining patient and friendly while maintaining good boundaries
- Providing volunteers opportunities to work on special projects, as is needed and appropriate
- Be sure to thank volunteers for their work as they leave
Oversight Checklist
Beginning of Shift
- Check meetingwords.com/whiteboard
- Prioritize tasks based on current stock, Store and Build needs - and update the white board
- Welcome volunteers and direct them to prioritized tasks
- Hard Drives - swap tested drives, load drives to be wiped
- Remember to delegate! But if no volunteers are available:
- Swap RAM
- Sort Incoming
- Sort boxes of power supplies that come from Receiving, routing them to other areas
- Sort small Hard Drive Lock Box into big Hard Drive Lock Box
During Shift
- Be available to answer volunteers' questions and to support their endeavors
- Hard drive testing:
- Pull and label all tested hard drives. Recycle the failed ones.
- Stock all the machines. Your goal is to keep TARDIS as free of unwiped hard drives as much as you can.
- Repair failed machines as necessary
- REPORT PROBLEMS WITH MACHINES WHEN THEY HAPPEN (either to those with the know-how to fix 'em or in RT)
- Remember to never leave unwiped drives unattended anywhere in Hardware Testing
End of Shift
- Make sure volunteers clean up their areas and that the area is neat and organized for the next shift
- This includes emptying all yellow recycling bins - make sure all volunteers are familiar with this process!
- This also includes taking destroyed hard drives to Recycling when the bin is full or close to full
- Make sure that all wiped hard drives are brought to TARDIS and sorted according to size (empty green bin!)
.
End of Day
- Lock up all hard drives - remember to check Store Returns bin & Incoming shelves
- Put away testing equipment
- Set up hard drives to test over night, but not on the weekend/holidays
- Load RAM to be started the next morning (unless a volunteer did it)
- Turn off all unused computers and LCD monitors
- Empty small Lock Box into big Lock Box and make sure it is locked
- Make sure TARDIS is locked - BOTH LOCKS
.
End of Week
- Shutdown any hard drives that are still running & return them to the big lock box
- Turn off the TARDIS's ceiling fan
Hardware Testing Tasks
- Power Supply Sorting
- Card Sorting
- Hard Drive Testing - Instructor Only
- External Hard Drive Enclosure Testing
- External Optical Drive Testing
- RAM Testing
- Motherboard Testing
- Processor Testing
- Video Card Testing
- Network Testing
- Wireless Keyboard & Mice Testing
- Wireless Cards - PCI and laptop PC Bus
- Empty Recycling Bins