Tech Support Policy

This is a page concerning a policy or procedure in development.
Once fleshed out, we'll consider it for adoption as official policy at Free Geek.

• We provide free Technical Support on systems for the warranty period, provided that the original Operating System (Xubuntu 12.04 or Ubuntu 10.04) is still installed and no major changes to the hardware have been made, Store brought systems are warrantied for 6 months (this does not apply to servers and non-Intel Macs.
• After the warranty period boxes are supported on a pay-as-you-go basis for $10 an issue for 1 year. Hardware costs extra. We can only help solve your tech support issues if the original operating system that came with your machine is still installed. Any systems beyond this will be dealt with only at our discretion. we reserve the right to refuse to work on a system.
• Free Geek Tech Support is available from Noon to 5.45 PM, Tuesday through Saturday wit hlunch time closing generally between 1 and 1.30pm.
• To receive tech support, be sure your computer is covered by our policy above, and do one of the following:
  • Call (503)232-9350 and press option 6. If your call is not answered (you call outside of tech support hours, or the support techs are busy) please leave a message with your name, phone number, and a short description of your problem.
  • Send an email to support@freegeek.org. Be sure to include contact information and a short description of the problems you’re experiencing.
  • Stop in! We’d be happy to help you in person during Tech Support's open hours. You can also drop off your system at the Front Desk during Free Geek's open hours (Tuesday through Saturday, 10-6), provided that it is covered by our tech support policy above.
• More information can be found on the Tech Support Policy here.

Dropoff Policy

(taken from notice on door)

By bringing an item to us you are agreeing to the policies laid out below.

• We take no responsibility for any item left outside our scheduled hours, or when the door is closed.

• We do not guarantee that we will be able to fix your computer.

• We do not replace machines out of warranty, or "on demand" in warranty.

• We take the following items only:
  • Computer/Desktop Towers
  • Laptops + Power supplies (if needed for troubleshooting)
  • Components purchased in the Free Geek thrift store that you want us to install.

• We will not take responsibility for anything else that we have not explicitly requested from you. This includes, but is not limited to: laptop bags, power cords, monitors, printers, keyboards, mice, CD's and DVD's and USB devices we are not installing. YOU LEAVE THESE ITEMS AT YOU OWN RISK AND WE RESERVE THE RIGHT TO DISPOSE OF THESE ITEMS AT ANY TIME UNLESS WE HAVE ASKED YOU TO LEAVE THEM.

• These policies do not constitute any form of guarantee or indemnity. All items are left at your own risk.

• We reserve the right to change these policies at any time.

Collection Policy

Hours for collection are: Tuesday through Saturday, in between the hours of 12:00 - 5:45

We require the yellow ticket that was issued to you when you dropped off your items, or a valid photo id, in order to collect items that were registered in our repair system.

Please make sure to collect all your personal items before leaving Free Geek.

Warranty

Items Repaired Under Original Warranty

Unless special considerations apply, and have been agreed upon, in advance, work undertaken will be covered through the end of the original warranty period, as stipulated in the original purchase contract.

Items Repaired Outside of Original Warranty

Work undertaken on machines whose warranty has elapsed, will be warrantied for a period not to exceed three (3) calendar months from the time that Free Geek has spoken with the owner of the machine.

See Also

Tech support hardware swap policy
Basic Tech Support for FreekBoxen
Support boundary guidelines