Difference between revisions of "Template:Training Guide for Front Desk Internship"
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Email
| Line 35: | Line 35: | ||
*Phone fuctions, paging and transferring calls. | *Phone fuctions, paging and transferring calls. | ||
*Checking the messages: | *Checking the messages: | ||
| − | :*Front Desk mailbox | + | :*Front Desk mailbox. |
| − | :*General mailbox | + | :*General mailbox. |
| − | :*Q-west mailbox | + | :*Q-west mailbox. |
===Scheduling volunteers=== | ===Scheduling volunteers=== | ||
Revision as of 11:13, 7 August 2007
It has been suggested that this article or section be merged with Orienting Front Desk Intern. (Discuss)
Training for the front desk
This is the beginning stages of creating a training manuel for the front desk.
Checklist
This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just intitial it with four ~ in a row.
- Trainers
- E-Beth's sig: Elizabeth 09:51, 7 August 2007 (PDT)
kathie Kathie 09:56, 7 August 2007 (PDT)
Wiki
- How to utilize articles under the Front Desk category.
- Answering the phone
- Checking the checks
- Data Entry
- Donation Receipt
- Email lists
- FAQ for phone call response
- Free Geek FAQ
- Front Desk
- Handling Corporate Donations at Receiving
- Information on how to get tech support
- Invoicing Donors
- Phone System Howto
- Printing from the Front Desk
- Processing Monetary Donations
- Receiving Calendar
- Regularly Scheduled Tour Guides
- Reimbursement for mileage
- Sick Friend Letters
- Volunteer Cashiers Policy
- How to edit and create wiki pages.
Beyond the wiki: the rest of these tasks will be taught hands on
This is also a checklist
Phones
- Phone fuctions, paging and transferring calls.
- Checking the messages:
- Front Desk mailbox.
- General mailbox.
- Q-west mailbox.
Scheduling volunteers
Printing
-Printing from Deadtrees.
Cashing out and counting till
- Pre-opening till count and paperwork. DanaElizabeth 12:07, 7 August 2007 (PDT)
- Closing till count.
- Searching for mistakes.
- Lists public and private.
- Staff.
- Committee.
Documentation
- Build Status Sheets.
- Borrow Book.
Entering Volunteers into Database
- Builders.
- Adopters.
Other
It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:
- Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
- Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
- Communication-what is the particular norm for different groups relaying information