Difference between revisions of "Template:Training Guide for Front Desk Internship"
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==Training for the front desk== | ==Training for the front desk== | ||
This is the beginning stages of creating a training manuel for the front desk. | This is the beginning stages of creating a training manuel for the front desk. | ||
Revision as of 18:41, 8 August 2007
Training for the front desk
This is the beginning stages of creating a training manuel for the front desk.
Checklist
This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just intitial it with four ~ in a row.
- Trainers
- E-Beth's sig: Elizabeth 09:51, 7 August 2007 (PDT)
kathie Kathie 09:56, 7 August 2007 (PDT)
Wiki
- How to utilize articles under the Front Desk category.
- Answering the phone Dana 13:50, 7 August 2007 (PDT)
- Checking the checks Dana 13:50, 7 August 2007 (PDT)
- Data Entry Dana 16:06, 7 August 2007 (PDT)
- Donation Receipt Dana 16:08, 7 August 2007 (PDT)
- Email lists Dana 16:08, 7 August 2007 (PDT)
- FAQ for phone call response Dana 16:08, 7 August 2007 (PDT)
- Free Geek FAQ Dana 16:17, 7 August 2007 (PDT)
- Front Desk Dana 16:17, 7 August 2007 (PDT)
- Handling Corporate Donations at Receiving Dana 16:20, 7 August 2007 (PDT)
- Information on how to get tech support Dana 16:20, 7 August 2007 (PDT)
- Invoicing Donors Dana 16:20, 7 August 2007 (PDT)
- Phone System Howto Dana 16:24, 7 August 2007 (PDT)
- Printing from the Front Desk Dana 16:24, 7 August 2007 (PDT)
- Processing Monetary Donations Dana 14:34, 8 August 2007 (PDT)
- Receiving Calendar Dana 14:34, 8 August 2007 (PDT)
- Regularly Scheduled Tour Guides Dana 14:34, 8 August 2007 (PDT)
- Reimbursement for mileage Dana 14:37, 8 August 2007 (PDT)
- Sick Friend Letters Dana 14:37, 8 August 2007 (PDT)
- Volunteer Cashiers Policy Dana 14:37, 8 August 2007 (PDT)
- How to edit and create wiki pages.
Beyond the wiki: the rest of these tasks will be taught hands on
This is also a checklist
Phones
- Phone fuctions, paging and transferring calls.
- Checking the messages:DanaSelamF 15:25, 7 August 2007 (PDT)
Scheduling volunteers
Recording things in the database
- Dispersements
Printing
-Printing from Deadtrees.DanaSelamF 15:25, 7 August 2007 (PDT)NoriElizabeth 12:00, 8 August 2007 (PDT)
Cashing out and counting till
- Lists public and private.
- Staff.DanaElizabeth 14:18, 8 August 2007 (PDT)
- Committee. On the wiki at Standing Staff Committees
Documentation
Signing up Volunteers after tour
Other
It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:
- Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
- Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
- Communication-what is the particular norm for different groups relaying information
- Processing community service volunteers (Mult Co Court and others).
- Making reminder calls
- Room use calandar, grant application and wishlist
- Here are a few steps to take to orient new front desk interns
- E-mail, RT, Application server accounts set up- contact a ASS
- Wiki account, receiving calendar and other FD related wiki stuff-
- RT account and training
- Answering phone using FAQ-print out copy for people to take home
- Processing donations: invoicing and processing credit cards
- Phone functions, paging, transferring, checking messages
- Scheduling volunteers, explain build issues,two hr for one jobs like monitor testing and cleaning.
- Printing from Deadtrees
- Cashing Out and Counting Till
- E-mail account, donations, different e-mail addresses like Jeff and Nathan, what issues go to which committees.
- FAQ- tech support, staff schedule, the store.