Difference between revisions of "Talk:Front Desk"
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| − | + | ==Volunteer Desk== | |
| + | ===Opening Tasks=== | ||
| + | *prepare staff schedule sheet, color code. | ||
| + | *print out daily checklist | ||
| + | ===During the Day Tasks=== | ||
| + | *Scheduling - classes, volunteer shifts (adoption, build, pre-build, post-build, group volunteering, large tours, pickups, schedule off-site volunteers for classes, | ||
| + | *Signing up new volunteers | ||
| + | *Logging hours | ||
| + | *Phones - check messages on both phones, return calls / email messages to staff, check schedule sheet and record cancellations, class reminder calls, (adoption, command line, monthly classes), answer phone with a smile on your voice throughout the day, | ||
| + | *Printing - volunteer schedule for build, prebuild and adoption (legal sized), brochures, adoption and build packets, volunteer orientation packet, spanish information sheet, vol. intern info sheet, class cards, group volunteering forms, | ||
| + | *Cleaning and Tidying | ||
| + | *Checking bags | ||
| + | *Tours - ensure tour guide is available and that front desk has coverage during the tour | ||
| + | *process Community Service volunteers | ||
| + | *Tech Support | ||
| + | *read your email! respond to list when you have addressed the email | ||
| + | *tell MK if we're close to out of white volunteer cards | ||
| + | *notify Liane when CLOSE to out of supplies (stamps, coffee, cleaning supplies, office supplies, | ||
| + | *Spanish speakers - | ||
| + | *brew coffee | ||
| − | ' | + | ===Closing Tasks=== |
| − | + | *put day's staff and volunteer schedule in the appropriate binders | |
| + | *recycle notes | ||
| + | *put pens, pencils, scissors, etc., back where they belong. | ||
| + | *bus cups, plates and place in kitchen | ||
| + | *put left items in lost and found | ||
| + | *return cards neatly to box | ||
| + | *put all binders back where they belong | ||
| + | *clean up food and dishes | ||
| + | *empty coffee pots and clean all parts until they wipe clean with a paper towel | ||
| − | |||
| − | + | ==Donor Desk== | |
| − | * | + | ===Opening Tasks=== |
| − | * | + | *Brew coffee |
| + | *stock coffeehouse with sugar and creamer | ||
| + | *print out daily checklist | ||
| + | *Acquire and count cash drawer | ||
| + | *prep desk - turn on computers | ||
| + | ===During the Day Tasks=== | ||
| + | *taking donations | ||
| + | *answering phone | ||
| + | *check and print if needed: donor slips, credit card receipts, IOU reimbursement forms, mileage reimbursement form, other recyclers, donor FAQ brochure. | ||
| + | *check receiving donor slips, print more if needed. | ||
| + | *check and fill printers | ||
| + | *provide information (ask everyone that walks in the door how they can be helped) | ||
| + | *cleaning and tidying | ||
| + | *support volunteer desk in between donors | ||
| + | *ewaste legislation | ||
| + | *read email! respond when you have addressed the issue | ||
| + | *stock bathrooms with TP, soap, paper towels | ||
| + | *stock kitchens with dish soap | ||
| + | *stock coffeehouse with sugar and creamer if needed | ||
| − | + | ===Closing Tasks=== | |
| − | + | *erase all contribution slips and return to receiving | |
| − | + | *recycle notes | |
| − | + | *put pens, pencils, scissors, etc., back where they belong. | |
| − | + | *turn off all computers | |
| − | + | *help process volunteers until 7pm and then begin counting till | |
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Revision as of 12:36, 12 September 2009
Volunteer Desk
Opening Tasks
- prepare staff schedule sheet, color code.
- print out daily checklist
During the Day Tasks
- Scheduling - classes, volunteer shifts (adoption, build, pre-build, post-build, group volunteering, large tours, pickups, schedule off-site volunteers for classes,
- Signing up new volunteers
- Logging hours
- Phones - check messages on both phones, return calls / email messages to staff, check schedule sheet and record cancellations, class reminder calls, (adoption, command line, monthly classes), answer phone with a smile on your voice throughout the day,
- Printing - volunteer schedule for build, prebuild and adoption (legal sized), brochures, adoption and build packets, volunteer orientation packet, spanish information sheet, vol. intern info sheet, class cards, group volunteering forms,
- Cleaning and Tidying
- Checking bags
- Tours - ensure tour guide is available and that front desk has coverage during the tour
- process Community Service volunteers
- Tech Support
- read your email! respond to list when you have addressed the email
- tell MK if we're close to out of white volunteer cards
- notify Liane when CLOSE to out of supplies (stamps, coffee, cleaning supplies, office supplies,
- Spanish speakers -
- brew coffee
Closing Tasks
- put day's staff and volunteer schedule in the appropriate binders
- recycle notes
- put pens, pencils, scissors, etc., back where they belong.
- bus cups, plates and place in kitchen
- put left items in lost and found
- return cards neatly to box
- put all binders back where they belong
- clean up food and dishes
- empty coffee pots and clean all parts until they wipe clean with a paper towel
Donor Desk
Opening Tasks
- Brew coffee
- stock coffeehouse with sugar and creamer
- print out daily checklist
- Acquire and count cash drawer
- prep desk - turn on computers
During the Day Tasks
- taking donations
- answering phone
- check and print if needed: donor slips, credit card receipts, IOU reimbursement forms, mileage reimbursement form, other recyclers, donor FAQ brochure.
- check receiving donor slips, print more if needed.
- check and fill printers
- provide information (ask everyone that walks in the door how they can be helped)
- cleaning and tidying
- support volunteer desk in between donors
- ewaste legislation
- read email! respond when you have addressed the issue
- stock bathrooms with TP, soap, paper towels
- stock kitchens with dish soap
- stock coffeehouse with sugar and creamer if needed
Closing Tasks
- erase all contribution slips and return to receiving
- recycle notes
- put pens, pencils, scissors, etc., back where they belong.
- turn off all computers
- help process volunteers until 7pm and then begin counting till