Difference between revisions of "Talk:Front Desk"
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===Opening Tasks=== | ===Opening Tasks=== | ||
*prepare staff schedule sheet, color code. | *prepare staff schedule sheet, color code. | ||
− | *print out daily checklist | + | *print out daily checklist (1) |
===During the Day Tasks=== | ===During the Day Tasks=== | ||
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*Phones - check messages on both phones, return calls / email messages to staff, check schedule sheet and record cancellations, class reminder calls, (adoption, command line, monthly classes), answer phone with a smile on your voice throughout the day, | *Phones - check messages on both phones, return calls / email messages to staff, check schedule sheet and record cancellations, class reminder calls, (adoption, command line, monthly classes), answer phone with a smile on your voice throughout the day, | ||
*Printing - volunteer schedule for build, prebuild and adoption (legal sized), brochures, adoption and build packets, volunteer orientation packet, spanish information sheet, vol. intern info sheet, class cards, group volunteering forms, | *Printing - volunteer schedule for build, prebuild and adoption (legal sized), brochures, adoption and build packets, volunteer orientation packet, spanish information sheet, vol. intern info sheet, class cards, group volunteering forms, | ||
− | *Cleaning and Tidying | + | *Cleaning and Tidying (1) |
− | *Checking bags | + | *Checking bags (1) |
*Tours - ensure tour guide is available and that front desk has coverage during the tour | *Tours - ensure tour guide is available and that front desk has coverage during the tour | ||
*process Community Service volunteers | *process Community Service volunteers | ||
*Tech Support | *Tech Support | ||
*read your email! respond to list when you have addressed the email | *read your email! respond to list when you have addressed the email | ||
− | *tell MK if we're close to out of white volunteer cards | + | *tell MK if we're close to out of white volunteer cards (1) |
− | *notify Liane when CLOSE to out of supplies (stamps, coffee, cleaning supplies, office supplies, | + | *notify Liane when CLOSE to out of supplies (stamps, coffee, cleaning supplies, office supplies, (1) |
− | *Spanish speakers | + | *Spanish speakers handout (1) |
− | *brew coffee | + | *brew coffee (1) |
===Closing Tasks=== | ===Closing Tasks=== | ||
− | *put day's staff and volunteer schedule in the appropriate binders | + | *put day's staff and volunteer schedule in the appropriate binders (1) |
− | *recycle notes | + | *recycle notes (1) |
− | *put pens, pencils, scissors, etc., back where they belong. | + | *put pens, pencils, scissors, etc., back where they belong. (1) |
− | *bus cups, plates and place in kitchen | + | *bus cups, plates and place in kitchen (1) |
− | *put left items in lost and found | + | *put left items in lost and found (1) |
− | *return cards neatly to box | + | *return cards neatly to box (1) |
− | *put all binders back where they belong | + | *put all binders back where they belong (1) |
− | *clean up food and dishes | + | *clean up food and dishes (1) |
− | *empty coffee pots and clean all parts until they wipe clean with a paper towel | + | *empty coffee pots and clean all parts until they wipe clean with a paper towel (1) |
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==Donor Desk== | ==Donor Desk== |
Revision as of 15:00, 12 November 2009
Volunteer Desk
Opening Tasks
- prepare staff schedule sheet, color code.
- print out daily checklist (1)
During the Day Tasks
- Scheduling - classes, volunteer shifts (adoption, build, pre-build, post-build, group volunteering, large tours, pickups, schedule off-site volunteers for classes,
- Signing up new volunteers
- Logging hours
- Phones - check messages on both phones, return calls / email messages to staff, check schedule sheet and record cancellations, class reminder calls, (adoption, command line, monthly classes), answer phone with a smile on your voice throughout the day,
- Printing - volunteer schedule for build, prebuild and adoption (legal sized), brochures, adoption and build packets, volunteer orientation packet, spanish information sheet, vol. intern info sheet, class cards, group volunteering forms,
- Cleaning and Tidying (1)
- Checking bags (1)
- Tours - ensure tour guide is available and that front desk has coverage during the tour
- process Community Service volunteers
- Tech Support
- read your email! respond to list when you have addressed the email
- tell MK if we're close to out of white volunteer cards (1)
- notify Liane when CLOSE to out of supplies (stamps, coffee, cleaning supplies, office supplies, (1)
- Spanish speakers handout (1)
- brew coffee (1)
Closing Tasks
- put day's staff and volunteer schedule in the appropriate binders (1)
- recycle notes (1)
- put pens, pencils, scissors, etc., back where they belong. (1)
- bus cups, plates and place in kitchen (1)
- put left items in lost and found (1)
- return cards neatly to box (1)
- put all binders back where they belong (1)
- clean up food and dishes (1)
- empty coffee pots and clean all parts until they wipe clean with a paper towel (1)
Donor Desk
Opening Tasks
- Brew coffee
- stock coffeehouse with sugar and creamer
- print out daily checklist
- Acquire and count cash drawer
- prep desk - turn on computers
During the Day Tasks
- taking donations
- answering phone
- check and print if needed: donor slips, credit card receipts, IOU reimbursement forms, mileage reimbursement form, other recyclers, donor FAQ brochure.
- check receiving donor slips, print more if needed.
- check and fill printers
- provide information (ask everyone that walks in the door how they can be helped)
- cleaning and tidying
- support volunteer desk in between donors
- ewaste legislation
- read email! respond when you have addressed the issue
- stock bathrooms with TP, soap, paper towels
- stock kitchens with dish soap
- stock coffeehouse with sugar and creamer if needed
Closing Tasks
- erase all contribution slips and return to receiving
- recycle notes
- put pens, pencils, scissors, etc., back where they belong.
- turn off all computers
- help process volunteers until 7pm and then begin counting till