Talk:Front Desk

Volunteer Desk

Opening Tasks

• prepare staff schedule sheet, color code.
• print out daily checklist (1)

During the Day Tasks

• Scheduling

- classes, volunteer shifts (adoption, build, pre-build, post-build) (2) - group volunteering, large tours, pickups, schedule off-site volunteers for classes (3)

• Signing up new volunteers (2)
• Logging hours (2)
• Phones

- class reminder calls (1) - answer phone with a smile on your voice throughout the day (2) - check messages on both phones (2) - return calls/email messages to staff (2) - check schedule sheet and record cancellations (adoption, command line, monthly classes) (2)

• Printing

- volunteer schedule for build, prebuild and adoption (legal sized) (2) 

- brochures, adoption and build packets, volunteer orientation packet, Spanish information sheet, vol. intern info sheet, class cards, group volunteering forms (2)

• Cleaning and Tidying (1)
• Checking bags (1)
• Tours

- ensure tour guide is available and that front desk has coverage during the tour (2) - give tours (3)

• Process Community Service volunteers (2)
• Tech Support (2)
• read your email! respond to list when you have addressed the email (2)
• tell MK if we're close to out of white volunteer cards (1)
• notify Liane when CLOSE to out of supplies (stamps, coffee, cleaning supplies, office supplies, (1)
• Spanish speakers handout (1)
• brew coffee (2)

Closing Tasks

• put day's staff and volunteer schedule in the appropriate binders (1)
• recycle notes (1)
• put pens, pencils, scissors, etc., back where they belong. (1)
• bus cups, plates and place in kitchen (1)
• put left items in lost and found (1)
• return cards neatly to box (1)
• put all binders back where they belong (1)
• clean up food and dishes (1)
• empty coffee pots and clean all parts until they wipe clean with a paper towel (1)

Donor Desk

Opening Tasks

• Brew coffee (2)
• stock coffeehouse with sugar and creamer (1)
• print out daily checklist (1)
• Acquire and count cash drawer (2)
• prep desk - turn on computers (1)

During the Day Tasks

• taking donations (3)
• answering phone (2)
• check and print if needed: donor slips, credit card receipts, IOU reimbursement forms, mileage reimbursement form, other recyclers, donor FAQ brochure (2)
• check receiving donor slips, print more if needed (2)
• check and fill printers (2)
• provide information (ask everyone that walks in the door how they can be helped) (1,2,3)
• cleaning and tidying (1)
• support volunteer desk in between donors (1,2,3)
• ewaste legislation (3)
• read email! respond when you have addressed the issue (2)
• stock bathrooms with TP, soap, paper towels (2)
• stock kitchens with dish soap (2)
• stock coffeehouse with sugar and creamer if needed (1)

Closing Tasks

• erase all contribution slips and return to receiving (1)
• recycle notes (1)
• put pens, pencils, scissors, etc., back where they belong (1)
• turn off all computers (1)
• help process volunteers until 7pm and then begin counting till (3)