Difference between revisions of "Front Desk"

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(Replacing page with '*Please print the Volunteer Desk Checklist at the beginning of each day. *Please print the Donor Desk Checklist at the beginning of each day. *The following [[Front Des...')
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*Please print the [[Volunteer Desk Checklist]] at the beginning of each day.
 
*Please print the [[Volunteer Desk Checklist]] at the beginning of each day.
 
*Please print the [[Donor Desk Checklist]] at the beginning of each day.
 
*Please print the [[Donor Desk Checklist]] at the beginning of each day.
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*The following [[Front Desk Orientation List | Orientation Form]] should be printed out, completed, and placed in the new Front Desk worker's file.
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:The following orientation form should be printed out, completed, and placed in the new Front Desk worker's file.
 
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==Front Desk Orientation Checklist==
 
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When new front desk worker is hired, there are several steps that need to be performed. It's the [[buddy]]'s job to make certain these steps are accomplished. Most of these things must be done by other people but it's the buddy's responsibility to make certain that it gets done and that a complete hard copy of this document exists in the new worker's file.
 
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The buddy needs to determine an orientation schedule, and will need to arrange appointments with other staff members or interns who are responsible for parts of the orientation. Please orient new front desk worker on the following.
 
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New Front Desk Worker's Name: __________________________________
 
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Buddy's Name: _____________________________________
 
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{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 
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|- style="background:black; color:white"
 
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!| Policy Briefing
 
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!| Date
 
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!| Trainee Initials
 
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!| Staff Initials
 
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|| Create & file a folder under Admin: last name, first name ||  ||  ||
 
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|| [[Volunteer Intern Contract]]: review, sign & file ||  ||  ||
 
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|| Requesting schedule changes/days off: provide contact info ||  ||  ||
 
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|| [[Arriving Late and Cancellations]]/Calling in Sick: provide contact info ||  ||  ||
 
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|| Signing Checks, Contracts, Invoices: don't do it!  ||  ||  ||
 
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|| Explain that this position is at-will employment and that he/she is subject to reviews ||  ||  ||
 
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|| Emergency Info Request: enter ER contact, phone # & any allergies into database ||  ||  ||
 
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|| Take Orientation tour ||  ||  ||
 
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|}
 
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{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 
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|- style="background:black; color:white"
 
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!| Physical Orientation
 
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!| Date
 
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!| Trainee Initials
 
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!| Trainer Initials
 
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|| Review building layout, public accessibility and names for various areas  ||  ||  ||
 
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|| [[Safety]] training. Details on that page.  ||  ||  ||
 
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|| Review ([[After Hours Access Policy]])  ||  ||  ||
 
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|| Indicate available admin workspaces ||  ||  ||
 
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|| Review layout behind donor desk: tools, files & till  ||  ||  ||
 
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|| Review layout behind volunteer desk: tools, files & bag check  ||  ||  ||
 
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|}
 
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{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 
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|- style="background:black; color:white"
 
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!| Technical Stuff
 
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!| Date
 
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!| New Hire Initials
 
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!| Staff Initials
 
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|| Create a Free Geek email address  ||  ||  ||
 
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|| Orient to Squirrelmail: mail.freegeek.org ||  ||  ||
 
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|| Create database account  ||  ||  ||
 
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|| Create wiki account  ||  ||  ||
 
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|| Add to Email Lists (frontdesk, regulars, tours, social)  ||  ||  ||
 
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|| Update [[Volunteer Internship Schedule]] with start & end dates, schedule & tasks ||  ||  ||
 
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{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 
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|- style="background:black; color:white"
 
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!| Technical Infrastructure Orientation
 
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!| Date
 
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!| Trainee Initials
 
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!| Trainer Initials
 
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|| Wiki http://wiki.freegeek.org/ ||  ||  ||
 
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|| Database http://data/  (only accessible from inside FG) ||  ||  ||
 
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|}
 
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{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 
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|- style="background:black; color:white"
 
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!| Cultural Orientation
 
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!| Date
 
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!| New Hire Initials
 
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!| Staff Initials
 
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|| Orientation to our meeting structure ([[Meeting Tips|Facilitating]], [[Scribe|Scribing]], [[Consensus]]) ||  ||  ||
 
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|| Introduced around to core volunteers ||  ||  ||
 
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|| Introduced around to staff: indicate collective member  ||  ||  ||
 
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|| Explain what to expect the first few weeks ||  ||  ||
 
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|| How to tell you're doing well (on time, floor shifts, moving position forward, commitments) ||  ||  ||
 
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|| [[Free Geek FAQ]] ||  ||  ||
 
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|| [[Standing Staff Committees]] What the committees do and where to send what emails ||  ||  ||
 
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|| [[Netiquette at Free Geek]] ||  ||  ||
 
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|| Documentation (why it's important, where to document what) ||  ||  ||
 
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|| Where to park your car ||  ||  ||
 
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|| Full policy list http://wiki.freegeek.org/index.php/Category:Policy ||  ||  ||
 
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{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 
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|- style="background:black; color:white"
 
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!| General Training
 
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!| Date
 
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!| Trainee Initials
 
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!| Trainer Initials
 
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|| [[Making coffee]] ||  ||  ||
 
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|| Restocking 4 bathrooms: toilet paper, paper towels & hand soap ( 1 part soap to 2 parts water) ||  ||  ||
 
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|| Restocking 2 kitchens: sponge & dish soap (1 part soap to 2 parts water) ||  ||  ||
 
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|| Restocking coffee area: spoons in cup, sugar & creamer ||  ||  ||
 
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|| Turning on computers & logging in ||  ||  ||
 
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|| Keeping area tidy throughout day ||  ||  ||
 
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|| Supply request: know what you need, ask BEFORE out ||  ||  ||
 
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|| [[Answering the phone]] ||  ||  ||
 
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|| Interacting with volunteers who speak a foreign language [[http://wiki.freegeek.org/index.php/Useful_Foreign_Language_Expressions]] ||  ||  ||
 
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|| Understanding [[Cleaning]] procedures to schedule & teach volunteers ||  ||  ||
 
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|| Directing requests for Large Donations [[Pickups Intake|Pickups]] ||  ||  ||
 
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|| Providing basic [[Tech Support]] info ||  ||  ||
 
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|| [[Tech Support Howto|Processing Tech Support Intake]] ||  ||  ||
 
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|| Ensure [[Regularly_Scheduled_Tour_Guides|Tour Guide]] coverage well before tour. Split into 2 tours if more than 12 people. ||  ||  ||
 
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|| Guide [[Community_Service_Procedure|Community Service]] workers with handout and staff contact info ||  ||  ||
 
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{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 
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|- style="background:black; color:white"
 
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!| Volunteer Desk Training
 
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!| Date
 
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!| Trainee Initials
 
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!| Trainer Initials
 
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|| Checking bags: [[Bag Check Policy]] ||  ||  ||
 
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|| Checking in volunteers ||  ||  ||
 
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|| Logging volunteer hours in database ||  ||  ||
 
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|| Prepping staff schedule: highlight prebuild (pink), recycling (green), receiving (yellow), front desk (orange) ||  ||  ||
 
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|| Signing up or guiding volunteers on shifts: adoption, pre-build, build, post-build ||  ||  ||
 
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|| Understand [[Scheduling Exceptions]] ||  ||  ||
 
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|| Adding a volunteer to the database ||  ||  ||
 
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|| Checking the phone [[Phone System Howto | messages]]: return calls, send email messages, mark cancellations ||  ||  ||
 
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|| Make class reminder calls: Adoption, Command line, Wed & Fri Monthly classes ||  ||  ||
 
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|| Review all emails to "frontdesk @": Make calls/updates, respond to emails ||  ||  ||
 
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|| Merging duplicate records for a volunteer ||  ||  ||
 
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|| Transferring hours for volunteers: all parties must be present ||  ||  ||
 
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|| Dispersement data entry ||  ||  ||
 
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|| Prepping new schedule pages: Adopt, Build, Prebuild ||  ||  ||
 
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|| Putting pre-assigned groups onto the schedule. See [[Group volunteering]] ||  ||  ||
 
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|| Prepping new class pages: Command line, Adoption, Wed & Fri Monthly classes ||  ||  ||
 
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|| Filing schedules: Staff, Adoption, Build ||  ||  ||
 
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|| Printing & restocking handouts & forms on [[Dead trees]] ||  ||  ||
 
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|| Support [[Large tours]] ||  ||  ||
 
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|}
 
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{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
 
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|- style="background:black; color:white"
 
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!|Donor Desk Training
 
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!| Date
 
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!| Trainee Initials
 
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!| Trainer Initials
 
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|| Acquiring & Counting Till ||  ||  ||
 
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|| Take Donations & Print [[Donation Receipt]] ||  ||  ||
 
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|| [[Processing credit cards]] ||  ||  ||
 
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|| [[Processing Monetary Donations]] ||  ||  ||
 
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|| [[Invoicing Donors]] ||  ||  ||
 
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|| [[Checking the checks]] ||  ||  ||
 
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|| Answering Questions about [[Data Security]] ||  ||  ||
 
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|| Understanding [[Ewaste Legislation Scenarios]] ||  ||  ||
 
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|| Printing & restocking handouts & forms on [[Dead trees]] ||  ||  ||
 
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|| [[Opening_and_closing_out_the_till|Opening and Closing out the till]] ||  ||  ||
 
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|| [[Volunteer Cashiers Policy|Getting approved as a Money Handler]] ||  ||  ||
 
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[[Category:Front Desk]]
 
[[Category:Front Desk]]

Revision as of 18:06, 2 March 2010

Retrieved from "http://wiki.freegeek.org/index.php?title=Front_Desk&oldid=47129"