Difference between revisions of "Phone System Admin"

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This page is for folks who admin the phone system.  This might include stuff like changing the greetings, adding mailboxen, adding extensions, updating documentation on the wiki and on the phones themselves, etc.
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This page is intended for anyone who is going to be doing basic admin of the phone system. Please '''DO NOT''' do anything if you do not completely understand what you are doing, there are phone techs at Free Geek who are more than happy to help you with admin tasks!
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Please see Jared or Evie when tackling any of these tasks.  (as of 7/2010)
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Jared is a trained NEC tech and telecom installer, Evie is a skilled cabler.
  
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Please see Darryl when tackling any of these tasks.  (as of 3/2010)
 
  
 
==Adding extensions==
 
==Adding extensions==
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* Hook 'em up on the phone block (this may require some detective work)
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* Connect new set on block (Ask Jared what trunks are usable)
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* Test and install phones
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* Configure extension on Web Pro (if you don't have permissions, find a phone tech.)
 
* Label phones with extension
 
* Label phones with extension
  
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==Misc==
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'''MAKE SURE YOU LABEL THE NEW CABLE AT THE BLOCKS!!'''
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* Collect phones
 
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* Clean phones
 
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* Update paper extension lists on all phones
 
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* Change extension buttons on front desk phones if needed
 
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* Install appropriate button covers
 
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* Plug phones into their appropriate spots
 
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==Copy Phone Functionality==
 
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* Set copy: copies a bunch of stuff from one set to another (incl. button assignments/"personal data"). Norstar Modular DR5 Installer guide pp. 155-157
 
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==Voice Mailboxes==
 
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* Create mailboxen if needed (see fgstaff/phones/info)
 
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* Inform new mailbox user how to log into and use mailbox.  Direct towards [[Phone System Howto]] and tell them password
 
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==Phone Tree==
 
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(aka CCR in Nortel-speak)
 
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* Change staff directory path if needed
 
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==Re-Set Time for Daylight Savings Time==
 
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* Log into an administrative phone
 
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* "Next" to get to B. General Admin
 
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* "Show" takes you to 1. Sys speed dial
 
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* "Next" takes you to 2. Names
 
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* "Next" takes you to 3. Time and date
 
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* "Show" takes you to Time XX:XX
 
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* "Change" takes you to Hour: XX
 
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* Type in the correct hour using the keypad
 
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* "Next" takes you to Minutes (change if necessary using accurate time, e.g. from cell phone)
 
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* "Next" takes you to AM/PM
 
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* "Next" takes you to Date
 
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* "Rls - press the Release button (orange) to end your session
 
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==Additional Documenation==
 
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On application server at /usr/local/fgstaff/phones.  Extension, configuration info, etc.
 
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[[Category:Phones]]
 

Revision as of 21:22, 15 July 2010

This page is intended for anyone who is going to be doing basic admin of the phone system. Please DO NOT do anything if you do not completely understand what you are doing, there are phone techs at Free Geek who are more than happy to help you with admin tasks!

Please see Jared or Evie when tackling any of these tasks. (as of 7/2010) Jared is a trained NEC tech and telecom installer, Evie is a skilled cabler.


Adding extensions

  • Connect new set on block (Ask Jared what trunks are usable)
  • Configure extension on Web Pro (if you don't have permissions, find a phone tech.)
  • Label phones with extension

MAKE SURE YOU LABEL THE NEW CABLE AT THE BLOCKS!!

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