Difference between revisions of "Tech Support Howto"
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== Common Problems == | == Common Problems == | ||
*'''[[Lost Root Password]]''' - | *'''[[Lost Root Password]]''' - | ||
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| + | [[Category: Howto]] | ||
Revision as of 10:50, 14 May 2005
- Get the person's name and adopter number if possible.
- Get a call-back number.
- Troubleshoot
- Fix the problem?
- Record everything in RT