Difference between revisions of "Requesting Items for Hardware Grants"
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| − | ===All requests must include: | + | ===Requests for Systems=== |
| + | Requests for desktops, laptops, macs, and servers are now handled directly through the grant ticket if the appropriate fields ("--- Needed" and "--- Notes") are filled in the Basics section of the ticket. Once the equipment has been prepared the Production staff filling the order will update the "Ready" status for the requested item type to indicate such. For other non-system items the following instructions still apply. | ||
| + | |||
| + | ===Other Requests=== | ||
| + | All requests must include: | ||
*The RT ticket number of the hardware grant request | *The RT ticket number of the hardware grant request | ||
*Directions for the drop off of the hardware including at least | *Directions for the drop off of the hardware including at least | ||
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**Directions to update the affected RT ticket indicating the hardware is available | **Directions to update the affected RT ticket indicating the hardware is available | ||
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Requests for other '''Production items''' (digital cameras, projectors, video cameras, cards, RAM, special builds, unusual monitors, wireless routers, Apple hardware, etc.) should be sent to anthony.carrillo (at) freegeek (dot) org with the subject "Hardware Grants Request" | Requests for other '''Production items''' (digital cameras, projectors, video cameras, cards, RAM, special builds, unusual monitors, wireless routers, Apple hardware, etc.) should be sent to anthony.carrillo (at) freegeek (dot) org with the subject "Hardware Grants Request" | ||
Revision as of 14:59, 22 November 2013
Requests for Systems
Requests for desktops, laptops, macs, and servers are now handled directly through the grant ticket if the appropriate fields ("--- Needed" and "--- Notes") are filled in the Basics section of the ticket. Once the equipment has been prepared the Production staff filling the order will update the "Ready" status for the requested item type to indicate such. For other non-system items the following instructions still apply.
Other Requests
All requests must include:
- The RT ticket number of the hardware grant request
- Directions for the drop off of the hardware including at least
- Where the hardware should be placed
- Inclusion of the RT ticket # and grant organization posted on the hardware
- Date of drop off
- Directions to update the affected RT ticket indicating the hardware is available
Requests for other Production items (digital cameras, projectors, video cameras, cards, RAM, special builds, unusual monitors, wireless routers, Apple hardware, etc.) should be sent to anthony.carrillo (at) freegeek (dot) org with the subject "Hardware Grants Request"
Requests for items from Receiving should be requested via the Receiving queue in RT (or ToDo) with the subject being the hardware requested
For very unusual items please let the grant recipient know that we will keep an eye out for the next 90 days and will consider the request "unfillable" if we do not find a suitable item by then.
We have previously used wait lists and may do so when necessary, but the below are not currently in use:
Hardware Grants Unicorn List This is a list of items that we rarely get that grant recipients have requested.