FAQ for phone call response

The qestions listed below are those most frequently asked of callers to Free Geek. They are followed by suggested responses. I recommend that each Front Desk worker have these questions handy and periodically review each for a quicker response.

• Where is the location of Free Geek?

1731 SE 10th, two and 1/2 blocks from Hawthorne between Market and Mill

• I'd like to know more about your program, can to give me information?

Thank you for your inquiry. We don't give information over the phone. All you need to do is come down for a tour. We are open Tuesday through Saturday, 11am to 7pm. We have two tours each day, one at 12pm and another at 6pm. Scheduling isn't necessary, but do be here 5 minutes early. If you want to join our program, we'll sign you up right after the tour.

• What time am I suppose to arrive today OR I can't remember when I'm suppose to arrive today?

a. ask them what program they are in, Build or Adoption (24 hour program)

b. if they don't know, check the volunteer Data Base and then

c. check the appropriate schedule sheet to find them

d. give them the information

• Do you accept what I have to donate?

a. have a "receiving donation form" handy to answer this question

b. ALWAYS tell them that we have one required fee, which is $10 per monitor working or not

c. if necessary, make sure they know that we do not accept, TV's, copiers, Microwaves, large appliances and items having a lot of wood on them.

d. let them know that we acccept all computers and computer related equipment, but do not take software or manuals for Microsoft.

NOTE: We do accept MAC software and manuals

• I'd like to cancel for today, can I reschedule over the phone?

a. find out what program they are in and erase their name

b. then reschedule them using the appropriate schedule sheet

• I have community service hours, can I work at Free Geek?

a. Yes, we have a community service program

b. You'll need to come in for a tour before signing up

c. Please bring your paper work, as after the tour, we'll sign you up

• Do you make pickups?

a. No, we don't have a truck as yet, but it is coming

b. If the caller represents a business that has a large volume of items that we can use (P 3's or better), take a message and e-mail it to core, asking if someone would pickup items. The message should include Company name/address/contact person, e-mail and brief explanation of what they want picked up.