Template:Training Guide for Front Desk Internship
Revision as of 10:55, 7 August 2007 by Elizabeth (talk | contribs) (→Scheduling volunteers: scheduling)
It has been suggested that this article or section be merged with Orienting Front Desk Intern. (Discuss)
Training for the front desk
This is the beginning stages of creating a training manuel for the front desk.
Checklist
This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just intitial it with four ~ in a row.
- Trainers
- E-Beth's sig: Elizabeth 09:51, 7 August 2007 (PDT)
kathie Kathie 09:56, 7 August 2007 (PDT)
Wiki
- How to utilize articles under the Front Desk category.
- Answering the phone
- Checking the checks
- Data Entry
- Donation Receipt
- Email lists
- FAQ for phone call response
- Free Geek FAQ
- Front Desk
- Handling Corporate Donations at Receiving
- Information on how to get tech support
- Invoicing Donors
- Phone System Howto
- Printing from the Front Desk
- Processing Monetary Donations
- Receiving Calendar
- Regularly Scheduled Tour Guides
- Reimbursement for mileage
- Sick Friend Letters
- Volunteer Cashiers Policy
- How to edit and create wiki pages.
Beyond the wiki: the rest of these tasks will be taught hands on
This is also a checklist
Phones
- Phone fuctions, paging and transferring calls.
- Checking the messages:
- Front Desk mailbox
- General mailbox
- Q-west mailbox
Scheduling volunteers
Printing
-Printing from Deadtrees
Cashing out and counting till
- Pre-opening till count and paperwork
- Closing till count
- Searching for mistakes
- Lists public and private
- Staff
- Committee
Documentation
- Build Status Sheets
- Borrow Book
Other
It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:
- Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
- Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
- Communication-what is the particular norm for different groups relaying information