Tech Support Plan 2007
Intro
How will Free Geek's Tech Support Program change over the next 3-5 years so that Free Geek can better fulfill its mission and live up to its principles?
State of the program
Currently Tech support is open four days a week for 3 hours a day, and provides general support for people with adopted or granted freekboxen less than one year old. In addition, initial support is given for store boxen and paid support is available for store boxen after the first issue. Issues supported include network connectivity (dialup and broadband and wireless), hardware problems, program installation, user knowledge...
Current and past issues
There are several issues with maintaining the Tech Support program
- Keeping up with the changes in the specs and distribution.
- Acquiring new techniques for satisfying increasingly sophisticated adopters, especially for multimedia
- Maintaining good boundaries against requests that do not further our goals (i.e. MS Windows support)
- Finding and keeping good volunteers and encouraging them to learn more
Trends and predictions
SWOT
Good (for Free Geek) | Bad (for Free Geek) | |
---|---|---|
Internal (to Free Geek) |
Strengths: Strengths are advantages we have that are internal to Free Geek and helpful to achieving the objective. (Good things we do.) |
Weaknesses: Weaknesses are problems we have that are internal to Free Geek and harmful to achieving the objective. (Things we do poorly or not at all.) |
External (to Free Geek) |
Opportunities: Opportunities are advantages we have that are external to Free Geek and helpful to achieving the objective. (Good things that will or could happen to us.) |
Threats: Threats are problems we have that are external to Free Geek and harmful to achieving the objective. (Bad things that will or could happen to us.) |
See also Trends and Attributes | What do we want to do?