Template:Training Guide for Front Desk Internship
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Training for the front desk
This is the beginning stages of creating a training manuel for the front desk.
Checklist
This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just intitial it with four ~ in a row.
Wiki
- How to utilize articles under the Front Desk category.
- Answering the phone
- Checking the checks
- Data Entry
- Donation Receipt
- Email lists
- FAQ for phone call response
- Free Geek FAQ
- Front Desk
- Handling Corporate Donations at Receiving
- Information on how to get tech support
- Invoicing Donors
- Phone System Howto
- Printing from the Front Desk
- Processing Monetary Donations
- Receiving Calendar
- Regularly Scheduled Tour Guides
- Reimbursement for mileage
- Sick Friend Letters
- Volunteer Cashiers Policy
- How to edit and create wiki pages.
Beyond the wiki: the rest of these tasks will be taught hands on
This is also a checklist
Phones
- Phone fuctions, paging and transferring calls.
- Checking the messages:
- Front Desk mailbox
- General mailbox
- Q-west mailbox
Scheduling volunteers
- Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.)
- Adoption (group scheduling, one person per line, ect.)
Printing
-Printing from Deadtrees
Cashing out and counting till
- Pre-opening till count and paperwork
-Cashing Out and Counting Till-Sophia -E-mail, donations, some of the stranger e-mail addresses like Jeff and Nathan, what issues go to which committees. -No FAQ-no tech support, no staff schedule, the store can help you with that question, is it on pallets (no ok just bring it over), -what people are into what things, dave = clasic games, -Tell who gives tours-both of us