Template:Training Guide for Front Desk Internship

Training for the front desk

This is the beginning stages of creating a training manuel for the front desk.

Checklist

This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just intitial it with four ~ in a row.

Wiki

• How to utilize articles under the Front Desk category.

• Answering the phone
• Checking the checks
• Data Entry
• Donation Receipt
• Email lists
• FAQ for phone call response
• Free Geek FAQ
• Front Desk
• Handling Corporate Donations at Receiving
• Information on how to get tech support
• Invoicing Donors
• Phone System Howto
• Printing from the Front Desk
• Processing Monetary Donations
• Receiving Calendar
• Regularly Scheduled Tour Guides
• Reimbursement for mileage
• Sick Friend Letters
• Volunteer Cashiers Policy

• How to edit and create wiki pages.

Beyond the wiki: the rest of these tasks will be taught hands on

This is also a checklist

Phones

• Phone fuctions, paging and transferring calls.
• Checking the messages:

• Front Desk mailbox
• General mailbox
• Q-west mailbox

Scheduling volunteers

• Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.)
• Adoption (group scheduling, one person per line, ect.)

Printing

-Printing from Deadtrees

Cashing out and counting till

• Pre-opening till count and paperwork
• Closing till count
• Searching for mistakes

Email

• Lists public and private
• Staff
• Committee

Documentation

• Build Status Sheets
• Borrow Book

Other

It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:

• Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
• Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
• Communication-what is the particular norm for different groups relaying information