Talk:Front Desk
Volunteer Desk
Opening Tasks
- prepare staff schedule sheet, color code.
- print out daily checklist (1)
During the Day Tasks
- Scheduling - classes, volunteer shifts (adoption, build, pre-build, post-build, group volunteering, large tours, pickups, schedule off-site volunteers for classes,
- Signing up new volunteers
- Logging hours
- Phones - check messages on both phones, return calls / email messages to staff, check schedule sheet and record cancellations, class reminder calls, (adoption, command line, monthly classes), answer phone with a smile on your voice throughout the day,
- Printing - volunteer schedule for build, prebuild and adoption (legal sized), brochures, adoption and build packets, volunteer orientation packet, spanish information sheet, vol. intern info sheet, class cards, group volunteering forms,
- Cleaning and Tidying (1)
- Checking bags (1)
- Tours - ensure tour guide is available and that front desk has coverage during the tour
- process Community Service volunteers
- Tech Support
- read your email! respond to list when you have addressed the email
- tell MK if we're close to out of white volunteer cards (1)
- notify Liane when CLOSE to out of supplies (stamps, coffee, cleaning supplies, office supplies, (1)
- Spanish speakers handout (1)
- brew coffee (2)
Closing Tasks
- put day's staff and volunteer schedule in the appropriate binders (1)
- recycle notes (1)
- put pens, pencils, scissors, etc., back where they belong. (1)
- bus cups, plates and place in kitchen (1)
- put left items in lost and found (1)
- return cards neatly to box (1)
- put all binders back where they belong (1)
- clean up food and dishes (1)
- empty coffee pots and clean all parts until they wipe clean with a paper towel (1)
Donor Desk
Opening Tasks
- Brew coffee (2)
- stock coffeehouse with sugar and creamer (1)
- print out daily checklist (1)
- Acquire and count cash drawer (2)
- prep desk - turn on computers (1)
During the Day Tasks
- taking donations
- answering phone
- check and print if needed: donor slips, credit card receipts, IOU reimbursement forms, mileage reimbursement form, other recyclers, donor FAQ brochure.
- check receiving donor slips, print more if needed.
- check and fill printers
- provide information (ask everyone that walks in the door how they can be helped)
- cleaning and tidying
- support volunteer desk in between donors
- ewaste legislation
- read email! respond when you have addressed the issue
- stock bathrooms with TP, soap, paper towels
- stock kitchens with dish soap
- stock coffeehouse with sugar and creamer if needed
Closing Tasks
- erase all contribution slips and return to receiving
- recycle notes
- put pens, pencils, scissors, etc., back where they belong.
- turn off all computers
- help process volunteers until 7pm and then begin counting till