Talk:Front Desk
Volunteer Desk
Opening Tasks
- prepare staff schedule sheet, color code.
- print out daily checklist (1)
During the Day Tasks
- Scheduling
- classes, volunteer shifts (adoption, build, pre-build, post-build) (2) - group volunteering, large tours, pickups, schedule off-site volunteers for classes (3)
- Signing up new volunteers (2)
- Logging hours (2)
- Phones
- class reminder calls (1) - answer phone with a smile on your voice throughout the day (2) - check messages on both phones (2) - return calls/email messages to staff (2) - check schedule sheet and record cancellations (adoption, command line, monthly classes) (2)
- Printing
- volunteer schedule for build, prebuild and adoption (legal sized) (2) - brochures, adoption and build packets, volunteer orientation packet, Spanish information sheet, vol. intern info sheet, class cards, group volunteering forms (2)
- Cleaning and Tidying (1)
- Checking bags (1)
- Tours
- ensure tour guide is available and that front desk has coverage during the tour (2) - give tours (3)
- Process Community Service volunteers (2)
- Tech Support (2)
- read your email! respond to list when you have addressed the email (2)
- tell MK if we're close to out of white volunteer cards (1)
- notify Liane when CLOSE to out of supplies (stamps, coffee, cleaning supplies, office supplies, (1)
- Spanish speakers handout (1)
- brew coffee (2)
Closing Tasks
- put day's staff and volunteer schedule in the appropriate binders (1)
- recycle notes (1)
- put pens, pencils, scissors, etc., back where they belong. (1)
- bus cups, plates and place in kitchen (1)
- put left items in lost and found (1)
- return cards neatly to box (1)
- put all binders back where they belong (1)
- clean up food and dishes (1)
- empty coffee pots and clean all parts until they wipe clean with a paper towel (1)
Donor Desk
Opening Tasks
- Brew coffee (2)
- stock coffeehouse with sugar and creamer (1)
- print out daily checklist (1)
- Acquire and count cash drawer (2)
- prep desk - turn on computers (1)
During the Day Tasks
- taking donations (3)
- answering phone (2)
- check and print if needed: donor slips, credit card receipts, IOU reimbursement forms, mileage reimbursement form, other recyclers, donor FAQ brochure (2)
- check receiving donor slips, print more if needed (2)
- check and fill printers (2)
- provide information (ask everyone that walks in the door how they can be helped) (1,2,3)
- cleaning and tidying (1)
- support volunteer desk in between donors (1,2,3)
- ewaste legislation (3)
- read email! respond when you have addressed the issue (2)
- stock bathrooms with TP, soap, paper towels (2)
- stock kitchens with dish soap (2)
- stock coffeehouse with sugar and creamer if needed (1)
Closing Tasks
- erase all contribution slips and return to receiving (1)
- recycle notes (1)
- put pens, pencils, scissors, etc., back where they belong (1)
- turn off all computers (1)
- help process volunteers until 7pm and then begin counting till (3)