Template:Training Guide for Front Desk Internship

It has been suggested that this article or section be merged with Orienting Front Desk Intern. (Discuss)

Training for the front desk

This is the beginning stages of creating a training manuel for the front desk.

Checklist

This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just intitial it with four ~ in a row.

Trainers

• E-Beth's sig: Elizabeth 09:51, 7 August 2007 (PDT)

kathie Kathie 09:56, 7 August 2007 (PDT)

Wiki

• How to utilize articles under the Front Desk category.

• Answering the phone Dana 13:50, 7 August 2007 (PDT)
• Checking the checks Dana 13:50, 7 August 2007 (PDT)
• Data Entry Dana 16:06, 7 August 2007 (PDT)
• Donation Receipt Dana 16:08, 7 August 2007 (PDT)
• Email lists Dana 16:08, 7 August 2007 (PDT)
• FAQ for phone call response Dana 16:08, 7 August 2007 (PDT)
• Free Geek FAQ Dana 16:17, 7 August 2007 (PDT)
• Front Desk Dana 16:17, 7 August 2007 (PDT)
• Handling Corporate Donations at Receiving Dana 16:20, 7 August 2007 (PDT)
• Information on how to get tech support Dana 16:20, 7 August 2007 (PDT)
• Invoicing Donors Dana 16:20, 7 August 2007 (PDT)
• Phone System Howto Dana 16:24, 7 August 2007 (PDT)
• Printing from the Front Desk Dana 16:24, 7 August 2007 (PDT)
• Processing Monetary Donations
• Receiving Calendar
• Regularly Scheduled Tour Guides
• Reimbursement for mileage
• Sick Friend Letters
• Volunteer Cashiers Policy

• How to edit and create wiki pages.

Beyond the wiki: the rest of these tasks will be taught hands on

This is also a checklist

Phones

• Phone fuctions, paging and transferring calls.
• Checking the messages:DanaSelamF 15:25, 7 August 2007 (PDT)

• Front Desk mailbox.DanaSelamF 15:25, 7 August 2007 (PDT)
• General mailbox.DanaSelamF 15:25, 7 August 2007 (PDT)
• Q-west mailbox.DanaSelamF 15:25, 7 August 2007 (PDT)

Scheduling volunteers

• Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.)DanaElizabeth 11:55, 7 August 2007 (PDT)
• Adoption (group scheduling, one person per line, ect.) DanaElizabeth 11:55, 7 August 2007 (PDT)

Printing

-Printing from Deadtrees.DanaSelamF 15:25, 7 August 2007 (PDT)NoriElizabeth 12:00, 8 August 2007 (PDT)

Cashing out and counting till

• Pre-opening till count and paperwork. DanaElizabeth 12:07, 7 August 2007 (PDT)
• Closing till count.DanaSelamF 15:26, 7 August 2007 (PDT)
• Searching for mistakes.DanaSelamF 15:26, 7 August 2007 (PDT)

Email

• Lists public and private.
• Staff.DanaElizabeth 14:18, 8 August 2007 (PDT)
• Committee.

Documentation

• Build Status Sheets.DanaSelamF 15:26, 7 August 2007 (PDT)
• Borrow Book.DanaSelamF 15:26, 7 August 2007 (PDT)

Signing up Volunteers after tour

• Builders.DanaSelamF 15:27, 7 August 2007 (PDT)
• Adopters. Dana-Kathie 8/7/07DanaSelamF 15:27, 7 August 2007 (PDT)

Other

It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:

• Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
• Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
• Communication-what is the particular norm for different groups relaying information