Template:Training Guide for Front Desk Internship

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Revision as of 13:39, 23 August 2007 by Elizabeth (talk | contribs) (→‎Email)
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Training for the front desk

This is the beginning stages of creating a training manuel for the front desk.

Checklist

This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just intitial it with four ~ in a row.

Trainers
  • E-Beth's sig: Elizabeth 09:51, 7 August 2007 (PDT)

kathie Kathie 09:56, 7 August 2007 (PDT)

Wiki

  • How to utilize articles under the Front Desk category.

Beyond the wiki: the rest of these tasks will be taught hands on

This is also a checklist

Phones

  • Phone fuctions, paging and transferring calls.
  • Checking the messages:DanaSelamF 15:25, 7 August 2007 (PDT)
  • Front Desk mailbox.DanaSelamF 15:25, 7 August 2007 (PDT)NoriElizabeth 14:09, 9 August 2007 (PDT)
  • General mailbox.DanaSelamF 15:25, 7 August 2007 (PDT)NoriElizabeth 14:09, 9 August 2007 (PDT)
  • Q-west mailbox.DanaSelamF 15:25, 7 August 2007 (PDT)NoriElizabeth 14:09, 9 August 2007 (PDT)

Scheduling volunteers

  • Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.)DanaElizabeth 11:55, 7 August 2007 (PDT)
  • Adoption (group scheduling, one person per line, ect.) DanaElizabeth 11:55, 7 August 2007 (PDT)
  • Receiving calendar. Dana Liane 8/7/07 Nori knows this

Recording things in the database

  • Dispersement Dana NoriElizabeth 18:43, 9 August 2007 (PDT) Dana
  • Volunteer Hours. Dana NoriElizabeth 18:43, 9 August 2007 (PDT) Dana

(explain two hr for one hour worked jobs like monitor testing and cleaning)

  • Donations Dana NoriElizabeth 18:43, 9 August 2007 (PDT) Dana

Printing

-Printing from Deadtrees.DanaSelamF 15:25, 7 August 2007 (PDT)NoriElizabeth 12:00, 8 August 2007 (PDT)

Cashing out and counting till and other tillish stuff

  • Pre-opening till count and paperwork. DanaElizabeth 12:07, 7 August 2007 (PDT)
  • Closing till count.NoriElizabeth 09:38, 10 August 2007 (PDT)
  • Searching for mistakes.DanaSelamF 15:26, 7 August 2007 (PDT)
  • Credit Card machine. DanaElizabeth 18:43, 9 August 2007 (PDT)NoriElizabeth 18:43, 9 August 2007 (PDT)
  • IOUs and Reimbursements. NoriElizabeth 18:43, 9 August 2007 (PDT)

Email-Lists public and private

Website Applications

website extensions for applications such as www.freegeek.org

  • /grants. DanaElizabeth 12:36, 15 August 2007 (PDT)
  • /internships. DanaElizabeth 12:58, 15 August 2007 (PDT)
  • /wishlist. DanaElizabeth 12:58, 15 August 2007 (PDT)
  • /roomuse. DanaElizabeth 12:58, 15 August 2007 (PDT)

Documentation

  • Build Status Sheets.DanaSelamF 15:26, 7 August 2007 (PDT)
  • Borrow Book.DanaSelamF 15:26, 7 August 2007 (PDT)

Signing up Volunteers after tour

  • Builders.DanaSelamF 15:27, 7 August 2007 (PDT) NoriElizabeth 18:49, 9 August 2007 (PDT)
  • Adopters. Dana-Kathie 8/7/07DanaSelamF 15:27, 7 August 2007 (PDT) NoriElizabeth 18:49, 9 August 2007 (PDT)
    • Processing community service volunteers (Mult Co Court and others).kathie 8/15/07

Other

It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:

  • Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
  • Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
  • Communication-what is the particular norm for different groups relaying information
  • Making reminder calls
  • Room use calendar,
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