Talk:Front Desk

Volunteer Desk

Opening Tasks

• print out daily checklist (1)
• prepare staff schedule sheet, color code (2)

During the Day Tasks

• General
  • clean and tidy lobby & desk (1)
  • check bags in and out (1)
  • notify Liane or MK when CLOSE to out of any supplies (1)
  • process Community Service volunteers (2)
  • process Tech Support intake(2)
  • read your email! respond to list when you have addressed the email (2)
  • brew coffee (2)
  • enter new volunteers into database (2)
  • log hours (2)

• Scheduling
  • classes, volunteer shifts (adoption, build, pre-build, post-build) (2)
  • group volunteering, large tours, pickups, schedule off-site volunteers for classes (3)

• Phones
  • class reminder calls (1)
  • answer phone with a smile on your voice throughout the day (2)
  • check messages on both phones (221 & 222) (2)
    • in the morning
    • throughout the day
  • return calls/email messages to staff (2)
  • check schedule sheet and record cancellations (adoption, command line, monthly classes) (2)

• Printing
  • volunteer schedule for build, prebuild and adoption (legal sized) (2)
  • brochures, adoption and build packets, volunteer orientation packet, Spanish information sheet, vol. intern info sheet, class cards, group volunteering forms (2)

• Tours
  • prior to tour times, ensure tour guide is available and that front desk has coverage during the tour (2)
  • give tours (3)

Closing Tasks

• put day's staff and volunteer schedule in the appropriate binders (1)
• recycle notes (1)
• put pens, pencils, scissors, etc., back where they belong. (1)
• bus cups, plates and place in kitchen (1)
• put left items in lost and found (1)
• return cards neatly to box (1)
• put all binders back where they belong (1)
• clean up food and dishes (1)
• empty coffee pots and clean all parts until they wipe clean with a paper towel (1)

Donor Desk

Opening Tasks

• stock TP & paper towels in all 4 bathrooms (1)
• stock coffeehouse with sugar and creamer (1)
• print out daily checklist (1)
• prep desk
  • turn on computers (1)
  • clean & tidy desk (1)
• Brew coffee (2)
• Acquire and count cash drawer (2)

During the Day Tasks

• provide info with a smile (ask everyone that walks in the door how they can be helped) (1,2,3)
• support volunteer desk in between donors (1,2,3)
• clean and tidy (1)
• stock coffeehouse with sugar and creamer if needed (1)
• read email! respond when you have addressed the issue (2)
• stock bathrooms with TP, soap, paper towels (2)
• stock kitchens with dish soap (2)
• check and print if needed: donor slips, credit card receipts, IOU reimbursement forms, mileage reimbursement form, other recyclers, donor FAQ brochure (2)
• check receiving donor slips, print more if needed (2)
• check and fill printers (2)
• answer phones (2)
• take donations (3)
• understand and answer ewaste legislation questions(3)

Closing Tasks

• erase all contribution slips and return to receiving (1)
• recycle notes (1)
• put pens, pencils, scissors, etc., back where they belong (1)
• turn off all computers (1)
• help process volunteers until 7pm (2,3)
• count till after 7pm (3)