Preventable Store Returns

Puropse

The purpose of this page is to provide feedback to the Thrift Store on potentially preventable returns and how to prevent them in the future.

Issues

Wifi Issues

Problem: Laptop returned because it was not able to connect to wifi

Assessment: QC sheet states external wifi. External wifi card not present with returned laptop

Possible Solution: Make sure that external wifi is still with laptop when it is sold

Problem: Laptop is returned because it was not able to connect to wifi

Assessment: Physical switch is in the off position

Possible Solution: Look for physical switch and make sure that it in the on position. N.B. you also need to check for a keyboard soft switch accessible via the function key as it works on some of the regular models we stock.