System Warranty

Background

This is the basic system warranty we've offered for a while. The history of it can be found in the history page of the printable file, here

The current, printable version (double-sided, with Tech Support info on back) is on Dead Trees, or here

Free Geek warranties the original hardware on this system for 90 days from the date of purchase. We will repair or replace defective hardware and ensure that the system and its components function under current, Long Term Support releases of the Ubuntu operating system, currently 8.04 and 10.04. Changes to the original system hardware may void this warranty.

If, during this period, the system has a hardware issue that cannot be resolved or repaired, Free Geek will issue a Store Credit for the full purchase amount of the system. Any replacement system purchased with this credit will be treated as a separate transaction and will be covered for an additional 90-day period.

This warranty only covers hardware. We cannot determine whether issues are hardware or software problems unless the issue can be demonstrated using the Ubuntu operating systems we support. We cannot diagnose problems in any other Operating Systems.

If you install another Operating System, you will need to boot the machine under Ubuntu before we can diagnose the source of the problem. For this purpose, we include an Ubuntu boot CD with each system we sell, which will allow you to boot from the CD without installing anything to your hard drive.

Systems which are returned because of issues outside of this warranty may be subject to a 20% restocking fee. For more details please speak with a Thrift Store staff member.

For information on how to contact Free Geek's Tech Support department, please see details on opposite side of this page.