Difference between revisions of "Changing the Phone Greetings"

Revision as of 20:13, 10 March 2007

We recently activated one of those fancy phone systems that prompts callers to find out info or dial the extensions they want before ringing to the front desk. We also installed voicemailboxen for individual staff members. Try it out! Do you love it? Hate it? Let staff know! Below is the current message.

Greeting 1 (plays during open hours)

This is the FREE GEEK Community Technology Center. We're a non-profit computer and electronics reuse and recycling facility in close-in industrial SouthEast Portland.

(Holiday announcement would go here.)

Home menu

If you know your party's extension, you can dial the extension number at any time.
For information on our hours and location, press 1 (info mailbox - path 1)
For information on what we accept for donation, press 2 (info mailbox - path 2)
To learn how to become a Free Geek volunteer, press 3 (info mailbox - path 3)
To speak to someone in our thrift store, press 4 (ext. 228 - path 4)
To speak to tech support, press 5 (ext. 225 - path 5)
Temporary info mailboxen, like for Geek Fair, press 6 (only used sometimes) (info mailbox - path 6)
For a staff directory, press 7 (info mailbox - path 7)
To speak to a receptionist, press 0 or stay on the line (ext. 222)

Greeting 4 (after hours)

This is the FREE GEEK Community Technology Center. We're a non-profit computer and electronics reuse and recycling facility in close-in industrial southEast Portland.

We are currently closed.

Path 1: Hours/location

Free Geek is located at 1731 SE 10th Avenue. That's on 10th Avenue, two and a half blocks south of SE Hawthorne Boulevard, between Market and Mill streets.

Our normal hours are eleven AM to seven PM Tuesday through Saturday. We are closed on Sundays and Mondays. These hours and location are the same for our Thrift Store.

Free Geek is served by Tri-met SouthEast Portland bus route numbers 4, 6, 10, 14, and 70.

(plays home menu)

Path 2: Donations

We accept for recycling all computer equipment in any condition, but there is a ten dollar fee for each monitor. We also accept audio and video equipment like stereos and DVD players. We do not accept televisions, microwaves, photocopiers, or smoke detectors, and we can't pick up materials for recycling nor accept donations outside of our business hours.

We never boot from the hard drives we receive for donation. The small ones are physically destroyed beyond repair, and we overwrite the data on the larger ones so that it is unrecoverable.

For more information on what we take and how we process it, please visit our website at www.freegeek.org.

(plays home menu)

Path 3: Volunteer Info

We have two main volunteer programs. In our Adoption Program, anyone can volunteer 24 hours of his or her time at the Free Geek facility to earn a computer. In our Build Program, our volunteers spend approximately 70-100 hours learning about and building at least 5 computers for us. Build vounteers may take home the sixth computer they build.

We have many, many other volunteer opportunities depending on your interests and skills.

If you're thinking of volunteering, but feel intimidated, don't worry: you do not need to have worked with computers before to volunteer at Free Geek. Also, our facility is wheelchair-accessible.

If you'd like to volunteer in any capacity at Free Geek, please come by for a short tour at noon or 6pm any day Tuesday through Saturday to see the facility and learn more. You're also welcome to leave a message, or check out our website at freegeek.org.

(plays home menu)

Path 7: Extension List

The available extensions and mailboxen are listed. Callers have to wait until they're returned to the home menu to dial the extension they want. This isn't one of those, "Dial the first three letters of the person who you'd like to call" things. I just thought it would be faster and less complicated this way. If I'm wrong, let me know. Shawn

(plays home menu)

To Access Qwest Voicemail

Dial: 503-233-9977

Enter: 503-232-9350

Enter: security code

Select: options 4, 3, 1, 3, then (after message) *

End recording with #

@@ Line 1: / Line 1: @@
-The main outgoing voicemail message at Free Geek changes every month or two (or three).  Usually, a core member with a welcoming voice records it.  Below is the current message.
+We recently activated one of those fancy phone systems that prompts callers to find out info or dial the extensions they want before ringing to the front desk.  We also installed voicemailboxen for individual staff members.  Try it out!  Do you love it?  Hate it?  Let staff know!  Below is the current message.
+==Greeting 1 (plays during open hours)==
+This is the FREE GEEK Community Technology Center. We're a non-profit computer and electronics reuse and recycling facility in close-in industrial SouthEast Portland.
-----
+(Holiday announcement would go here.)
-This is the FREE GEEK Community Technology Center. We're a computer and
-electronics reuse and recycling facility, on southeast Tenth Avenue two
-blocks south of Hawthorne.
-If you would like to hear our hours, website address, what we accept for
+==Home menu==
-donation, or how to volunteer, please keep listening.  If you'd like to skip
+If you know your party's extension, you can dial the extension number at any time. <br>
-this information and leave a message, press the pound key.
+For information on our hours and location, press 1 (info mailbox - path 1) <br>
+For information on what we accept for donation, press 2 (info mailbox - path 2) <br>
+To learn how to become a Free Geek volunteer, press 3 (info mailbox - path 3) <br>
+To speak to someone in our thrift store, press 4 (ext. 228 - path 4) <br>
+To speak to tech support, press 5 (ext. 225 - path 5) <br>
+Temporary info mailboxen, like for Geek Fair, press 6 (only used sometimes) (info mailbox - path 6) <br>
+For a staff directory, press 7 (info mailbox - path 7) <br>
+To speak to a receptionist, press 0 or stay on the line (ext. 222) <br>
-Our normal hours are eleven AM to seven PM Tuesday through Saturday.
+==Greeting 4 (after hours)==
-(We will be closed_______________ for the holidays.)
+This is the FREE GEEK Community Technology Center. We're a non-profit
-If you are hearing this message during our business hours it means that the
+computer and electronics reuse and recycling facility in close-in industrial
-phone is busy. Please leave a message or try again later. Also, information
+southEast Portland.
-on all of our programs can be found on our web site, freegeek.org.
+We are currently closed.
+==Path 1: Hours/location==
+Free Geek is located at 1731 SE 10th Avenue.  That's on 10th Avenue, two and
+a half blocks south of SE Hawthorne Boulevard, between Market and Mill
+streets.
+Our normal hours are eleven AM to seven PM Tuesday through Saturday.  We are
+closed on Sundays and Mondays.  These hours and location are the same for our
+Thrift Store.
+Free Geek is served by Tri-met SouthEast Portland bus route numbers 4, 6, 10,
+, and 70.
+* (plays home menu)
+==Path 2: Donations==
 We accept for recycling all computer equipment in any condition, but there is
-a ten dollar fee for each monitor.  We do not accept televisions, microwaves,
+a ten dollar fee for each monitor.  We also accept audio and video equipment
-photocopiers, or smoke detectors, and we can't pick up materials for
+like stereos and DVD players.  We do not accept televisions, microwaves,
+photocopiers, or smoke detectors, and we can't pick up materials for
 recycling nor accept donations outside of our business hours.
-If you are interested in earning a computer, volunteering in general, or in
+We never boot from the hard drives we receive for donation.  The small ones
-any of our other programs please come in for a tour at noon or six any day
+are physically destroyed beyond repair, and we overwrite the data on the
-we're open to see the facility and learn more.
+larger ones so that it is unrecoverable.
+For more information on what we take and how we process it, please visit our
+website at www.freegeek.org.
+* (plays home menu)
+==Path 3: Volunteer Info==
+We have two main volunteer programs.  In our Adoption Program, anyone can
+volunteer 24 hours of his or her time at the Free Geek facility to earn a
+computer.  In our Build Program, our volunteers spend approximately 70-100
+hours learning about and building at least 5 computers for us.  Build
+vounteers may take home the sixth computer they build.
+We have many, many other volunteer opportunities depending on your interests
+and skills.
+If you're thinking of volunteering, but feel intimidated, don't worry: you do
+not need to have worked with computers before to volunteer at Free Geek.
+Also, our facility is wheelchair-accessible.
+If you'd like to volunteer in any capacity at Free Geek, please come by for a
+short tour at noon or 6pm any day Tuesday through Saturday to see the
+facility and learn more.  You're also welcome to leave a message, or check
+out our website at freegeek.org.
-For more information check our website at freegeek-dot-o-r-g or leave a
+* (plays home menu)
-message at the tone with your question, name and phone number.
+==Path 7: Extension List==
+The available extensions and mailboxen are listed.  Callers have to wait until they're returned to the home menu to dial the extension they want.  This isn't one of those, "Dial the first three letters of the person who you'd like to call" things.  I just thought it would be faster and less complicated this way.  If I'm wrong, let me know. [[User:Shawn|Shawn]]
+* (plays home menu)
+==To Access Qwest Voicemail==
 Dial: 503-233-9977