Difference between revisions of "Community Service Procedure"

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This page details how to determine whether a prospective <b>COURT ORDERED</b> community service volunteer should be allowed to spend time at Free Geek. This does NOT apply to students doing community service for school.  Students are regular volunteers whose hours we mark as "school". These instructions are intended to aid those at the front desk when faced with a person who needs to complete <b>court ordered</b> community service hours and would like to do so at Free Geek.
 
This page details how to determine whether a prospective <b>COURT ORDERED</b> community service volunteer should be allowed to spend time at Free Geek. This does NOT apply to students doing community service for school.  Students are regular volunteers whose hours we mark as "school". These instructions are intended to aid those at the front desk when faced with a person who needs to complete <b>court ordered</b> community service hours and would like to do so at Free Geek.
  
The [[HR]] committee is who you should point questions to.
+
Public Services (currently Darren Heiber) is who you should point questions to.
  
 
==General Goals==
 
==General Goals==
Free Geek is a good place for people to gain job skills, contribute to their local community, meet positive people, and possibly turn their lives around.  While part of our goal is to provide opportunities for empowerment and growth, we also want to protect our volunteers. We welcome people who need to complete community service, as long as they are legally able to be around children AND do not have any restraining orders against them. We do not discriminate against court appointed community service workers. We expect ALL Free Geek volunteers to legally be able to be around children and not have a restraining order against them. These questions are now asked of everyone who would like to volunteer with us.
+
Free Geek is a good place for people to gain job skills, contribute to their local community, meet positive people, and possibly turn their lives around.  While part of our goal is to provide opportunities for empowerment and growth, we also want to protect our volunteers. We welcome people who need to complete community service, as long as they are legally able to be around children, have not been convicted of theft or any violent crimes, or have a restraining order against them from someone that volunteers or works at Free Geek. We do not discriminate against court appointed community service workers.
 +
 
 +
Free Geek cannot accept court-mandated volunteers whose offense(s) have to do with: theft, ID theft, violence, sexual offenses or restraining orders.
  
 
==The Basics for All Court Community Service Volunteers==
 
==The Basics for All Court Community Service Volunteers==
* Give a copy of the [[Media:comm_svc_info_sheet.odt|Community Service Info Sheet]] to ALL volunteers inquiring about doing Court Community Service with us. Then connect them with Caitlin.
+
* Give a copy of the [[Media:Comm_svc_info_sheet.odt|Community Service Information Sheet]] to ALL volunteers inquiring about doing Court Community Service with us. Invite them to connect with the Free Geek Community Service Liaison (currently Darren Heiber).
 +
 
 +
* If someone is not an active volunteer, please ask them to take an orientation tour first at 11 AM or 4 PM.
 +
 
 +
* Community Service volunteers are responsible for bringing their court order, referral form, community service agreement or program agreement to us. We can make a copy of the original here if thy need us to. This paperwork will need to include their case number, their offense, the county they are completing their hours through, the name of the judge, the number of hours they need, and when they need them by.
 +
 
 +
* Free Geek cannot accept volunteers who have a restraining order for someone who does or may, possibly, volunteer at Free Geek. As we have volunteers from much of the greater community, anyone who lives within ~40 miles of Free Geek would qualify as a possible volunteer.
  
 
===Community Service FAQ===
 
===Community Service FAQ===
Line 15: Line 23:
  
 
* ''How do I record my hours?''
 
* ''How do I record my hours?''
** It is your responsibility to accurately report your hours to the front desk at the end of each shift you work and indicate they are for COURT. You may ask how many hours you have, or request a printout of your hours at anytime.  
+
** It is your responsibility to accurately report your hours to the front desk at the end of each shift you work and indicate they are for COURT. You may ask how many hours you have at any time.  
  
 
* ''I'm already a volunteer.  Can I use the hours I've already earned for court?''
 
* ''I'm already a volunteer.  Can I use the hours I've already earned for court?''
 
** Unfortunately, the courts will not accept hours earned previous to the date your community service was assigned to you. You may only count hours toward court AFTER:
 
** Unfortunately, the courts will not accept hours earned previous to the date your community service was assigned to you. You may only count hours toward court AFTER:
 
# You have notified the front desk you are doing community service, AND  
 
# You have notified the front desk you are doing community service, AND  
# You have spoken to MK or Caitlin
+
# You have provided a copy of your court order or referral paper that shows you have not engaged in any prohibited activities (such as theft or violence).
  
 
* ''When I've finished my hours, how do I turn them in to the court?''
 
* ''When I've finished my hours, how do I turn them in to the court?''
** It is YOUR responsibility to ensure you get your hours turned in on time. Contact MK or Caitlin 4 business days (Tuesday through Saturday) before your hours are due:
+
** It is YOUR responsibility to ensure you get your hours turned in on time. Contact us 2 business days (Tuesday through Saturday) before your hours are due:
*** Multnomah County Court volunteers: After hearing from you, MK or Caitlin will set a time to meet with you, print out your hours and affix and fill out a sticker, required by the county. You must pick up these hours in person and deliver them to court by your deadline.
+
*** Multnomah County Court volunteers: After hearing from you, the Free Geek Community Service Liaison will print out your hours and verify them according to the requirements of the court. You must pick up these hours in person and deliver them to court by your deadline.
*** Washington County Court volunteers: After hearing from you, MK or Caitlin will fill out and fax your form to Washington County. Be sure and tell us to do so BEFORE your deadline.
+
*** Washington County Court volunteers: After hearing from you, the Free Geek Community Service Liaison will complete the timesheet and fax your form to Washington County. Be sure and tell us to do so BEFORE your deadline.
  
==Multnomah County Court - Staff Procedure==
+
==Staff Procedure==
 
+
===For All Courts===
* Enter the following data in the "Notes" field of the database, for each court community service worker:
+
* Give a copy of the Community Service Info Sheet to ALL volunteers inquiring about doing Court Community Service with us. Then connect them with the Free Geek Community Service liaison (currently Darren Heiber).
# Note hours are for COURT
+
* After screening, enter the following data in the "Notes" field of the database, for each court community service worker:
 +
# Note hours are for court-mandated community service ("CS")
 
# County (& State, if not Oregon)
 
# County (& State, if not Oregon)
# Date they started earning hours for court (very important for previous volunteers now doing court hours)
+
# Case number and name of Judge (name of Judge optional)
 
# Number of hours required
 
# Number of hours required
 
# Deadline
 
# Deadline
 
# Anything noteworthy - special instructions, limited areas they can work, etc.
 
# Anything noteworthy - special instructions, limited areas they can work, etc.
# Today's Date (should be the same as their start date)
+
# Your name
# Your initials
 
  
Ex. COURT hours for Multnomah County. 60 due by 12.31.09. Seated tasks only. 10.23.09 MKW
+
Example:  "CS; needs 40 hours by 01/01/2015; Multnomah County Case #111111; Judge Smith; met with Sarah on 01/01/01."
  
CONTINUE EDITING FROM THIS POINT:
+
===Multnomah County===
  
* Note: Multnomah County pre-screens the individuals they direct to Free Geek. 
+
(this section not recently fact-checked --[[User:Mkille|Mkille]] 01:17, 7 March 2013 (UTC))
* Tell Multnomah County court community service workers it is their responsibility to get their community service paperwork to the courts. The Office Coordinator makes the printout, fills out and attaches a sticker, and hands this form to the volunteer.
 
* If the court community service worker is expecting us to fill out and fax a form provided by the courts, they need to make contact with MK ''at least 4 work days (Tuesday through Saturday) before the form is due'' to ensure that MK has the form and it is completed and faxed before their court date.
 
  
* When COURT community service hours are COMPLETED:
+
* Community Court = Karen Clark @ 503.988.4993
# Print out a "list" from the database of all their hours
+
* Department of Community Justice (ACS Intake) = Donica Addy @ 503.988.3007 (press "1" then "27025#").
# Make sure all hours are marked "court", edit as needed all the way back to the date they started court hours, but not before that date
+
* Clean Slate = Joe Nunn @ 503.244.5794 x 257
# '''Be sure to put a Multnomah County sticker onto the printout and fill it out'''.
+
* Circuit Court = the individual judge or parole officer (PO).
# Hand the database printout with completed Multnomah County sticker directly to the volunteer
+
* When hours are complete:
# Remind the volunteer it is their responsibility to deliver this info to their court contact (judge, PO, Karen, etc.)
+
** Note in database: 1) that hours are complete, and 2) date volunteer may begin earning a computer.
 +
** Complete the County-specific time sheet and and place a Multnomah county sticker on this sheet (this is the only sheet the County needs.)
 +
**Please keep court paperwork on file for 6 months.
 +
**CS volunteers are responsible for returning their own paperwork to the court.
  
At Multnomah County Community Court, the contact person is Karen at 503-988-4993.  MK is our contact person for Karen.  Karen may request proof of their people actually working.  Just look them up in database and give the general information.  If she wants detailed information, contact Mary Kate.
+
===Washington County===
+
* Contact: Bernadine Evenson.
We most often get people from this court.
+
** Bernadine will send the referral forms (time sheets) directly to Free Geek. These referral forms are '''not''' to be given to the volunteer. We fax the referral form back to Washington County directly.
 +
* When volunteer signs up for court mandated community service:
 +
** Check the Community Service file for the referral form with their name on it
 +
** Obtain papers from the community service volunteer
 +
** If we do not have a referral form with the volunteer's name on it, the volunteer is responsible for having Washington County fax, mail or email the referral form to Free Geek
 +
* When hours are complete:
 +
** Verify all are complete in database & marked as court
 +
** Complete form and fax to Washington county
 +
** Wait for fax report and staple to paperwork as proof of date sent
 +
** File paperwork
 +
** Note in database: 1) that hours are complete, and 2) date volunteer may begin earning a computer
 +
*Other:
 +
**Please keep all paperwork from Washington Co. until due date
 +
**CS volunteer can complete volunteer hours on the due date
  
==Washington County Community Corrections - Staff Procedure==
+
===Other Courts===
* Main points: Be sure to have them fill out the [[Media:comm_svc_info_sheet.odt|Community Service Info Sheet]].
+
'''FYI: It is not FG's job to write letters or take on extra work due to unique court requirements.'''
:Give this information sheet to all volunteers inquiring about doing Court Community Service with us. Then connect them to MK or Caitlin.
 
* Washington County faxes or mails us a form to complete for each person we approve for court community service. Mary Kate keeps these in a file at her desk.  Let her know when someone is '''close''' to being done with their Washington County court hours so that she can begin to prep the paperwork in a timely manner.
 
* Timesheet faxes for clients from Washington county will come in shortly after they begin volunteering. Put these in MK's Inbox. She will file these in the folder marked "Community Court Timesheets" at her desk in Monkeyhouse. The volunteer will need to request that we fill out the form and fax it in at the completion of their time here. When this happens, send MK an email and she'll fax it.  (Get a current phone number from volunteer in case of questions.)
 
  
==Other Courts==
+
* Treat this as case by case, it is up to you to accommodate and work with other courts.
If they are here in person, hand them the Community Service Info Sheet, and connect them with MK, who will be able to determine if we can accommodate their request. Tell the volunteer inquiring about community service for an out of state court:
+
* Meet with these volunteers to find out what is required of them, and of us.
1. We handle these requests on a case-by-case basis. They must connect with MK for an interview.
+
* Many other courts request a letter detailing proof of volunteering with us, on our letterhead. If you chose to work with them:
2. They are responsible for gathering and sending tall necessary paperwork to their respective court.  
+
** Ask the volunteer to craft the contents of this letter, including all necessary components for the court
 
+
** You then transfer it to our letterhead and sign.
After a phone conversation or in person meeting, MK will be able to determine if we can accommodate them, based on the requirements of their county. If folks call in from other counties to do court ordered time, connect them with MK directly.
+
** Volunteers from Other Courts are responsible for preparing (with your help) and delivering their paperwork
 
+
* When hours are complete:
Send any unusual court inquiries to MK for now.
+
** Verify all are complete in database & marked as court
 
+
** Provide necessary documents to volunteer for them to deliver
===Court Volunteer's Responsibilities===
+
** Note in database: 1) that hours are complete, and 2) date volunteer may begin earning a computer.
* Notify Front Desk you are here for Community Service
 
* Connect with MK or Caitlin for approval
 
* Take an Orientation tour
 
* Sign up for shifts. If they are on a tight deadline, encourage them toward Adoption versus Build.
 
* Log their hours accurately at the end of each shift at front desk and tell us they are for "court".
 
* Notify MK or Caitlin at least 4 business days (Tuesday through Saturday) before their hours are due:
 
 
 
'''FYI: It is not FG's job to write letters or take on extra work due to unique court requirements.'''
 
  
 
===Front Desk's Responsibilities===
 
===Front Desk's Responsibilities===
 
* Read all NOTES sections before entering hours.
 
* Read all NOTES sections before entering hours.
* '''Mark all court community service hours as COURT in the database.'''
+
* Mark all court community service hours ("CS" hours) as COURT in the database.
 
* Ensure accurate data entry. Repeat back to the volunteer the amount of hours you are entering, for confirmation.
 
* Ensure accurate data entry. Repeat back to the volunteer the amount of hours you are entering, for confirmation.
 
* Be sure to hit "Save" so the hours are logged.
 
* Be sure to hit "Save" so the hours are logged.
Line 92: Line 103:
 
[[Category:Procedures]]
 
[[Category:Procedures]]
 
[[Category:Volunteer Desk]]
 
[[Category:Volunteer Desk]]
 +
[[Category: Needed Policy]]

Latest revision as of 16:00, 26 February 2014

This page details how to determine whether a prospective COURT ORDERED community service volunteer should be allowed to spend time at Free Geek. This does NOT apply to students doing community service for school. Students are regular volunteers whose hours we mark as "school". These instructions are intended to aid those at the front desk when faced with a person who needs to complete court ordered community service hours and would like to do so at Free Geek.

Public Services (currently Darren Heiber) is who you should point questions to.

General Goals

Free Geek is a good place for people to gain job skills, contribute to their local community, meet positive people, and possibly turn their lives around. While part of our goal is to provide opportunities for empowerment and growth, we also want to protect our volunteers. We welcome people who need to complete community service, as long as they are legally able to be around children, have not been convicted of theft or any violent crimes, or have a restraining order against them from someone that volunteers or works at Free Geek. We do not discriminate against court appointed community service workers.

Free Geek cannot accept court-mandated volunteers whose offense(s) have to do with: theft, ID theft, violence, sexual offenses or restraining orders.

The Basics for All Court Community Service Volunteers

  • Give a copy of the Community Service Information Sheet to ALL volunteers inquiring about doing Court Community Service with us. Invite them to connect with the Free Geek Community Service Liaison (currently Darren Heiber).
  • If someone is not an active volunteer, please ask them to take an orientation tour first at 11 AM or 4 PM.
  • Community Service volunteers are responsible for bringing their court order, referral form, community service agreement or program agreement to us. We can make a copy of the original here if thy need us to. This paperwork will need to include their case number, their offense, the county they are completing their hours through, the name of the judge, the number of hours they need, and when they need them by.
  • Free Geek cannot accept volunteers who have a restraining order for someone who does or may, possibly, volunteer at Free Geek. As we have volunteers from much of the greater community, anyone who lives within ~40 miles of Free Geek would qualify as a possible volunteer.

Community Service FAQ

  • May I earn a free computer?
    • Yes, but only AFTER you have completed your community service hours for the courts. Court community service hours do NOT count toward earning a computer.
  • How do I record my hours?
    • It is your responsibility to accurately report your hours to the front desk at the end of each shift you work and indicate they are for COURT. You may ask how many hours you have at any time.
  • I'm already a volunteer. Can I use the hours I've already earned for court?
    • Unfortunately, the courts will not accept hours earned previous to the date your community service was assigned to you. You may only count hours toward court AFTER:
  1. You have notified the front desk you are doing community service, AND
  2. You have provided a copy of your court order or referral paper that shows you have not engaged in any prohibited activities (such as theft or violence).
  • When I've finished my hours, how do I turn them in to the court?
    • It is YOUR responsibility to ensure you get your hours turned in on time. Contact us 2 business days (Tuesday through Saturday) before your hours are due:
      • Multnomah County Court volunteers: After hearing from you, the Free Geek Community Service Liaison will print out your hours and verify them according to the requirements of the court. You must pick up these hours in person and deliver them to court by your deadline.
      • Washington County Court volunteers: After hearing from you, the Free Geek Community Service Liaison will complete the timesheet and fax your form to Washington County. Be sure and tell us to do so BEFORE your deadline.

Staff Procedure

For All Courts

  • Give a copy of the Community Service Info Sheet to ALL volunteers inquiring about doing Court Community Service with us. Then connect them with the Free Geek Community Service liaison (currently Darren Heiber).
  • After screening, enter the following data in the "Notes" field of the database, for each court community service worker:
  1. Note hours are for court-mandated community service ("CS")
  2. County (& State, if not Oregon)
  3. Case number and name of Judge (name of Judge optional)
  4. Number of hours required
  5. Deadline
  6. Anything noteworthy - special instructions, limited areas they can work, etc.
  7. Your name

Example: "CS; needs 40 hours by 01/01/2015; Multnomah County Case #111111; Judge Smith; met with Sarah on 01/01/01."

Multnomah County

(this section not recently fact-checked --Mkille 01:17, 7 March 2013 (UTC))

  • Community Court = Karen Clark @ 503.988.4993
  • Department of Community Justice (ACS Intake) = Donica Addy @ 503.988.3007 (press "1" then "27025#").
  • Clean Slate = Joe Nunn @ 503.244.5794 x 257
  • Circuit Court = the individual judge or parole officer (PO).
  • When hours are complete:
    • Note in database: 1) that hours are complete, and 2) date volunteer may begin earning a computer.
    • Complete the County-specific time sheet and and place a Multnomah county sticker on this sheet (this is the only sheet the County needs.)
    • Please keep court paperwork on file for 6 months.
    • CS volunteers are responsible for returning their own paperwork to the court.

Washington County

  • Contact: Bernadine Evenson.
    • Bernadine will send the referral forms (time sheets) directly to Free Geek. These referral forms are not to be given to the volunteer. We fax the referral form back to Washington County directly.
  • When volunteer signs up for court mandated community service:
    • Check the Community Service file for the referral form with their name on it
    • Obtain papers from the community service volunteer
    • If we do not have a referral form with the volunteer's name on it, the volunteer is responsible for having Washington County fax, mail or email the referral form to Free Geek
  • When hours are complete:
    • Verify all are complete in database & marked as court
    • Complete form and fax to Washington county
    • Wait for fax report and staple to paperwork as proof of date sent
    • File paperwork
    • Note in database: 1) that hours are complete, and 2) date volunteer may begin earning a computer
  • Other:
    • Please keep all paperwork from Washington Co. until due date
    • CS volunteer can complete volunteer hours on the due date

Other Courts

FYI: It is not FG's job to write letters or take on extra work due to unique court requirements.

  • Treat this as case by case, it is up to you to accommodate and work with other courts.
  • Meet with these volunteers to find out what is required of them, and of us.
  • Many other courts request a letter detailing proof of volunteering with us, on our letterhead. If you chose to work with them:
    • Ask the volunteer to craft the contents of this letter, including all necessary components for the court
    • You then transfer it to our letterhead and sign.
    • Volunteers from Other Courts are responsible for preparing (with your help) and delivering their paperwork
  • When hours are complete:
    • Verify all are complete in database & marked as court
    • Provide necessary documents to volunteer for them to deliver
    • Note in database: 1) that hours are complete, and 2) date volunteer may begin earning a computer.

Front Desk's Responsibilities

  • Read all NOTES sections before entering hours.
  • Mark all court community service hours ("CS" hours) as COURT in the database.
  • Ensure accurate data entry. Repeat back to the volunteer the amount of hours you are entering, for confirmation.
  • Be sure to hit "Save" so the hours are logged.