Difference between revisions of "Hardware Grants Responses"

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{{Migrated}}
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[https://docs.google.com/document/d/1EAUgSVa0h2amHlPzEMZZ2hyyx5v0H7GIW9bT-057HMI/edit?usp=sharing Link]
 +
 
==Approved==
 
==Approved==
 
===Easy items===
 
===Easy items===
−
_____'''Greeting!_____'''
+
_____''' 'Dear' or 'Hi' their name,_____'''
  
−
My name is _____'''your name_____''', and I'm your Free Geek grant shepherd. As your shepherd, I'll be making sure that your hardware needs are met as much as possible. I'm writing to tell you that the _____'''organization name_____''' grant application has been approved.
+
My name is _____'''your name_____''', and I'm the Grants intern handling your request. My goal is to make sure that your hardware needs are met as much as possible. I'm writing to tell you that the _____'''organization name_____''' grant application has been approved.
  
 
I can give you _____'''approved hardware_____''' during one of these times:
 
I can give you _____'''approved hardware_____''' during one of these times:
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If no time given works for you, tell me and we can work something out. The day you (or another representative from _____'''organization name_____''') come to pick up your grant, let the front desk person know that you are looking for me (_____'''your name_____''') for a grant. Additionally, if possible, please bring print outs of our e-mail correspondence.
 
If no time given works for you, tell me and we can work something out. The day you (or another representative from _____'''organization name_____''') come to pick up your grant, let the front desk person know that you are looking for me (_____'''your name_____''') for a grant. Additionally, if possible, please bring print outs of our e-mail correspondence.
  
−
_____'''only include the following if they are receiving systems_____'''I would like to let you know that all PCs and laptops that we give out come installed with Ubuntu Linux (more info can be found at ubuntu.com) as an operating system. Ubuntu Linux is free and open-source, which means it costs $0 to operate and there are people all around the world who are constantly developing it. It runs well on older as well as current PCs and works with most printers, scanners, cameras, etc. You are free to do whatever you'd like with your organization's computers, including installing another operating system like Macintosh OS X or Windows Vista. However, if you choose to keep Ubuntu on your computer Free Geek will provide tech support for up to one year after you receive your computer.
+
_____'''only include the following if they are receiving PC systems_____'''All PC systems and PC laptops that Free Geek gives out come installed with Xubuntu Linux (more info can be found at Xubuntu.com) as an operating system. Xubuntu Linux is free and open-source, which means it costs $0 to operate and there are people all around the world who are constantly developing it. It runs well on older as well as current PCs and works with most printers, scanners, cameras, etc. You are free to do whatever you'd like with your organization's computers, including installing another operating system like Windows XP or Vista. However, if you choose to keep Xubuntu on your computer Free Geek will provide tech support for up to one year after you receive your computer.
 +
 
 +
 
 +
_____'''only include the following if they are receiving Mac systems_____'''All PowerPC Mac systems and Mac laptops that Free Geek gives out do not come installed with any operating system. It is the responsibility of your organization to install an operating system like Mac OSX on the computers you receive.  Free Geek unfortunately cannot provide tech support for systems that do not have Xubuntu Linux as an operating system, and Xubuntu Linux does not work very well on PowerPC Mac computers. (PowerPCs are the vast majority of what we grant out.  Were we to grant out any Intel Macs, these would come with Xubuntu Linux.)
  
 
Thank you!
 
Thank you!
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(503) 232-9350 ext. 116
 
(503) 232-9350 ext. 116
−
 
  
 
===Weird Items/Waitlist===
 
===Weird Items/Waitlist===
−
  For items that ARE NOT Macintoshes or laptops, please gather them BEFORE mailing them out an approval notice.
+
  For items that ARE NOT Macintoshes, laptops, printers, or LCD monitors, please gather them BEFORE mailing them out an approval notice.
 
  We do not always have these items around.
 
  We do not always have these items around.
  
  
−
_____'''Greeting!_____'''
+
'''_____ 'Dear' or 'Hi' their name,_____'''
 +
 
 +
My name is _____'''your name_____''', and I'm the Grants intern handling your request. My goal is to make sure that your hardware needs are met as much as possible. I'm writing to tell you that the _____'''organization name_____''' grant application has been approved.
 +
 
 +
I have added _____'''wait listed hardware_____''' to our wait list. Due to the nature of our program it is very difficult to estimate exactly how long it will take for us to have these items prepared for you. If the period extends beyond 90 days, we may consider the request "unfillable at this time." We will let you know if that is the case.  '''_____Available hardware is/are_____''' available now.  If you would like to pick up these items before your wait listed items are available, please contact me so that we can arrange a pick up time.
  
−
My name is _____'''your name_____''', and I'm your Free Geek grant shepherd. As your shepherd, I'll be making sure that your hardware needs are met as much as possible. I'm writing to tell you that the _____'''organization name_____''' grant application has been approved.
 
  
−
I am writing to let you know that I have added _____'''approved hardware_____''' to our wait list. _____'''for laptops>:''' I will let you know when _____'''they are/it is_____''' available - the wait is estimated to be anywhere from 1 to 2 months.
+
_____'''only include the following if they are receiving PC systems_____'''All PC systems and PC laptops that Free Geek gives out come installed with Xubuntu Linux (more info can be found at Xubuntu.com) as an operating system. Xubuntu Linux is free and open-source, which means it costs $0 to operate and there are people all around the world who are constantly developing it. It runs well on older as well as current PCs and works with most printers, scanners, cameras, etc. You are free to do whatever you'd like with your organization's computers, including installing another operating system like Windows XP or Vista. However, if you choose to keep Xubuntu on your computer Free Geek will provide tech support for up to one year after you receive your computer.
  
−
In the mean time, I would like to let you know that all PCs and laptops that we give out come installed with Ubuntu Linux (more info can be found at ubuntu.com) as an operating system. Ubuntu Linux is free and open-source, which means it costs $0 to operate and there are people all around the world who are constantly developing it. It runs well on older as well as current PCs and works with most printers, scanners, cameras, etc. You are free to do whatever you'd like with your organization's computers, including installing another operating system like Macintosh OS X or Windows Vista. However, if you choose to keep Ubuntu on your computer Free Geek will provide tech support for up to one year after you receive your computer.
 
  
 +
_____'''only include the following if they are receiving Mac systems_____'''All PowerPC Mac systems and Mac laptops that Free Geek gives out do not come installed with any operating system. It is the responsibility of your organization to install an operating system like Mac OSX on the computers you receive.  Free Geek unfortunately cannot provide tech support for systems that do not have Xubuntu Linux as an operating system, and Xubuntu Linux does not work very well on PowerPC Mac computers. (PowerPCs are the vast majority of what we grant out.  Were we to grant out any Intel Macs, these would come with Xubuntu Linux.)
 
Thank you!
 
Thank you!
  
Line 51: Line 59:
 
===Server Grant Request===
 
===Server Grant Request===
  
−
Since we have been receiving an increase in requests for servers, we will need this information before we can continue with your request:
+
In order to adequately satisfy your request for servers, we will need this information before we can continue with your request:
  
 
Why do you need a server vs. a PC?:
 
Why do you need a server vs. a PC?:
Line 67: Line 75:
 
Other needs?:
 
Other needs?:
  
 +
==Pick Up Notice==
 +
 +
Hi '''AAAAAAAAAAAAA''',
  
−
==Rejected==
+
Good news! We have these items ready for your organization: '''BBBBBBBBBBBBBB'''. You are able to come in to pick up the requested items during our open hours (10-5:45 Tuesday-Saturday) with an appointment.  ('''Alternate text''': You are able to come in to pick up the requested items when I volunteer here, '''CCCCCCCCCCCCCCCC''', with an appointment.  If you are unable to come during those times, please let me know when you are available during our open hours (10-5:45 Tuesday-Saturday) and I will try to setup an appointment with another Hardware Grants volunteer.)
−
===Local area contact===
+
 
−
_____'''Greeting,_____'''
+
Please let me know an exact date and approximate time at which you will be stopping by and I will confirm my availability.  If you show up without a previously-confirmed appointment, we will likely be unavailable to disburse the grant due to other appointments.  Also, if you will not be the person picking up the grant, please give us the name of who will retrieve the grant, so that we may know whom to expect.
  
−
My name is _____'''your name_____''', and I'm writing to let you know that the hardware grant request for _____'''organization name_____''' cannot be completed at this time. Free Geek does not have the means to ship equipment at this time. If you know a local area contact, that is someone who can be responsible for picking computers up from our Portland location and then shipping them to you, please contact me.
+
When you come in, please stop at the front desk and let them know you are here to see Darren to pick up a hardware grant.
  
−
Good luck,
+
Thank you for your patience,
  
 
_____'''your name_____'''
 
_____'''your name_____'''
Line 81: Line 92:
  
 
c/o the Free Geek Hardware Grants Group
 
c/o the Free Geek Hardware Grants Group
 +
 +
(503) 232-9350 ext. 116
 +
 +
==Rejected==
 +
 +
===Local area contact===
 +
'''_____ 'Dear' or 'Hi' their name,_____'''
 +
 +
Unfortunately, the hardware grant request for your organization cannot be fulfilled at this time as Free Geek does not have the means to package and/or ship equipment. If you know a local area contact, that is someone who can be responsible for picking up unpackaged grant items from our Portland location and then shipping them to you, please consider reapplying.
 +
 +
Best wishes,
 +
 +
_____'''your name_____'''
 +
 +
Hardware Grants Volunteer
  
 
(503) 232-9350 ext. 116
 
(503) 232-9350 ext. 116
  
 
===Organization type===
 
===Organization type===
−
_____'''Greeting,_____'''
+
'''_____ 'Dear' or 'Hi' their name,_____'''
  
 
My name is _____'''your name_____''', and I'm writing to let you know that the hardware grant request for _____'''organization name_____''' cannot be completed at this time. Currently Free Geek cannot grant computers to _____'''organization type, offer explanation._____'''
 
My name is _____'''your name_____''', and I'm writing to let you know that the hardware grant request for _____'''organization name_____''' cannot be completed at this time. Currently Free Geek cannot grant computers to _____'''organization type, offer explanation._____'''
  
−
Good luck,
+
Best wishes,
  
 
_____'''your name_____'''
 
_____'''your name_____'''
Line 100: Line 126:
  
 
===Items===
 
===Items===
−
_____'''Greeting,_____'''
+
'''_____ 'Dear' or 'Hi' their name,_____'''
  
−
My name is _____'''your name_____''', and I'm writing to let you know that the hardware grant request for _____'''organization name_____''' cannot be completed at this time. We do not receive enough working items that you requested to be able to grant them out. _____'''offer alternatives, if available._____'''
+
Unfortunately, your request cannot be fulfilled at this time as Free Geek does not currently offer this equipment through our Hardware Grants program. We do not receive enough working items that you requested to be able to make them equally available to organizations. We may offer these items in our thrift store, and would be happy to extend a 20% grant discount to you if that is the case. If you are interested in this possibility, please let me know so I can make the necessary arrangements. _____'''offer alternatives, if available._____'''
  
−
Good luck,
+
Thank you for understanding,
  
 
_____'''your name_____'''
 
_____'''your name_____'''
Line 113: Line 139:
  
 
(503) 232-9350 ext. 116
 
(503) 232-9350 ext. 116
−
 
−
==Follow-Up==
 
−
===Tech Support/Website Poke===
 
−
Thank you for applying for a Hardware Grant from Free Geek. Please use our tech support services when applicable and get in touch with us if you need anything else. We want this Free Geek hardware to help
 
−
your organization!
 
−
 
−
Furthermore, we would like to request your permission to make a short posting about this process on our website. We would include your organization name and a URL to your website, when applicable. Let us know if that's okay, and if now or later you have a testimonial!
 
  
 
[[Category:Hardware Grants]]
 
[[Category:Hardware Grants]]

Latest revision as of 12:33, 23 May 2014

deletion

This page has been migrated to a document on Free Geek's Google Drive.

Information remaining behind may no longer be relevant.

MIGRATOR:

When you have tagged this page as migrated,
please add a link to the new document on Google Drive.

(Link to new page immediately below.)


Link

Approved

Easy items

_____ 'Dear' or 'Hi' their name,_____

My name is _____your name_____, and I'm the Grants intern handling your request. My goal is to make sure that your hardware needs are met as much as possible. I'm writing to tell you that the _____organization name_____ grant application has been approved.

I can give you _____approved hardware_____ during one of these times:

_____availability_____

PLEASE select one specific date and time and contact me, letting me know when exactly works for you.

If no time given works for you, tell me and we can work something out. The day you (or another representative from _____organization name_____) come to pick up your grant, let the front desk person know that you are looking for me (_____your name_____) for a grant. Additionally, if possible, please bring print outs of our e-mail correspondence.

_____only include the following if they are receiving PC systems_____All PC systems and PC laptops that Free Geek gives out come installed with Xubuntu Linux (more info can be found at Xubuntu.com) as an operating system. Xubuntu Linux is free and open-source, which means it costs $0 to operate and there are people all around the world who are constantly developing it. It runs well on older as well as current PCs and works with most printers, scanners, cameras, etc. You are free to do whatever you'd like with your organization's computers, including installing another operating system like Windows XP or Vista. However, if you choose to keep Xubuntu on your computer Free Geek will provide tech support for up to one year after you receive your computer.


_____only include the following if they are receiving Mac systems_____All PowerPC Mac systems and Mac laptops that Free Geek gives out do not come installed with any operating system. It is the responsibility of your organization to install an operating system like Mac OSX on the computers you receive. Free Geek unfortunately cannot provide tech support for systems that do not have Xubuntu Linux as an operating system, and Xubuntu Linux does not work very well on PowerPC Mac computers. (PowerPCs are the vast majority of what we grant out. Were we to grant out any Intel Macs, these would come with Xubuntu Linux.)

Thank you!

_____your name_____

_____your title_____

c/o the Free Geek Hardware Grants Group

(503) 232-9350 ext. 116

Weird Items/Waitlist

For items that ARE NOT Macintoshes, laptops, printers, or LCD monitors, please gather them BEFORE mailing them out an approval notice.
We do not always have these items around.


_____ 'Dear' or 'Hi' their name,_____

My name is _____your name_____, and I'm the Grants intern handling your request. My goal is to make sure that your hardware needs are met as much as possible. I'm writing to tell you that the _____organization name_____ grant application has been approved.

I have added _____wait listed hardware_____ to our wait list. Due to the nature of our program it is very difficult to estimate exactly how long it will take for us to have these items prepared for you. If the period extends beyond 90 days, we may consider the request "unfillable at this time." We will let you know if that is the case. _____Available hardware is/are_____ available now. If you would like to pick up these items before your wait listed items are available, please contact me so that we can arrange a pick up time.


_____only include the following if they are receiving PC systems_____All PC systems and PC laptops that Free Geek gives out come installed with Xubuntu Linux (more info can be found at Xubuntu.com) as an operating system. Xubuntu Linux is free and open-source, which means it costs $0 to operate and there are people all around the world who are constantly developing it. It runs well on older as well as current PCs and works with most printers, scanners, cameras, etc. You are free to do whatever you'd like with your organization's computers, including installing another operating system like Windows XP or Vista. However, if you choose to keep Xubuntu on your computer Free Geek will provide tech support for up to one year after you receive your computer.


_____only include the following if they are receiving Mac systems_____All PowerPC Mac systems and Mac laptops that Free Geek gives out do not come installed with any operating system. It is the responsibility of your organization to install an operating system like Mac OSX on the computers you receive. Free Geek unfortunately cannot provide tech support for systems that do not have Xubuntu Linux as an operating system, and Xubuntu Linux does not work very well on PowerPC Mac computers. (PowerPCs are the vast majority of what we grant out. Were we to grant out any Intel Macs, these would come with Xubuntu Linux.) Thank you!

_____your name_____

_____your title_____

c/o the Free Geek Hardware Grants Group

(503) 232-9350 ext. 116

Server Grant Request

In order to adequately satisfy your request for servers, we will need this information before we can continue with your request:

Why do you need a server vs. a PC?:

Processor type:

Processor speed:

RAM specifications:

Hard drive capacity:

Rackmountable?:

Other needs?:

Pick Up Notice

Hi AAAAAAAAAAAAA,

Good news! We have these items ready for your organization: BBBBBBBBBBBBBB. You are able to come in to pick up the requested items during our open hours (10-5:45 Tuesday-Saturday) with an appointment. (Alternate text: You are able to come in to pick up the requested items when I volunteer here, CCCCCCCCCCCCCCCC, with an appointment. If you are unable to come during those times, please let me know when you are available during our open hours (10-5:45 Tuesday-Saturday) and I will try to setup an appointment with another Hardware Grants volunteer.)

Please let me know an exact date and approximate time at which you will be stopping by and I will confirm my availability. If you show up without a previously-confirmed appointment, we will likely be unavailable to disburse the grant due to other appointments. Also, if you will not be the person picking up the grant, please give us the name of who will retrieve the grant, so that we may know whom to expect.

When you come in, please stop at the front desk and let them know you are here to see Darren to pick up a hardware grant.

Thank you for your patience,

_____your name_____

_____your title_____

c/o the Free Geek Hardware Grants Group

(503) 232-9350 ext. 116

Rejected

Local area contact

_____ 'Dear' or 'Hi' their name,_____

Unfortunately, the hardware grant request for your organization cannot be fulfilled at this time as Free Geek does not have the means to package and/or ship equipment. If you know a local area contact, that is someone who can be responsible for picking up unpackaged grant items from our Portland location and then shipping them to you, please consider reapplying.

Best wishes,

_____your name_____

Hardware Grants Volunteer

(503) 232-9350 ext. 116

Organization type

_____ 'Dear' or 'Hi' their name,_____

My name is _____your name_____, and I'm writing to let you know that the hardware grant request for _____organization name_____ cannot be completed at this time. Currently Free Geek cannot grant computers to _____organization type, offer explanation._____

Best wishes,

_____your name_____

_____your title_____

c/o the Free Geek Hardware Grants Group

(503) 232-9350 ext. 116

Items

_____ 'Dear' or 'Hi' their name,_____

Unfortunately, your request cannot be fulfilled at this time as Free Geek does not currently offer this equipment through our Hardware Grants program. We do not receive enough working items that you requested to be able to make them equally available to organizations. We may offer these items in our thrift store, and would be happy to extend a 20% grant discount to you if that is the case. If you are interested in this possibility, please let me know so I can make the necessary arrangements. _____offer alternatives, if available._____

Thank you for understanding,

_____your name_____

_____your title_____

c/o the Free Geek Hardware Grants Group

(503) 232-9350 ext. 116

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