Difference between revisions of "Hardware Testing Instructor Responsibilities"
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+ | '''Always Remember: Supporting Advanced Testing volunteers is our number one priority as staff instructors!''' This means: | ||
+ | * Welcoming incoming volunteers at the beginning of the shift | ||
+ | * Introducing yourself to volunteers you haven't met before, or whose names you don't remember | ||
+ | * Giving volunteers choices about the kind of work they want to do that day, based on AT's needs, when possible | ||
+ | ** Appropriately engage each volunteer in an appropriate task, trying to get all tasks covered | ||
+ | ** Which volunteers are present during your shift? What are their strengths and weaknesses? Do they want to learn something new? Match up their interests with priority tasks | ||
+ | * Teaching volunteers how to test different kinds of gizmos, based on their interest, or facilitating another volunteer to teach them (as appropriate) | ||
+ | * Making them aware of their resources, *especially* our documentation, but also Google, the FG wiki, other volunteers, and you! | ||
+ | * Being available for any questions that they may have | ||
+ | * Remaining patient and friendly while maintaining good boundaries | ||
+ | * Providing volunteers opportunities to work on special projects, as is needed and appropriate | ||
+ | * Be sure to thank volunteers for their work as they leave | ||
+ | |||
+ | == Oversight Checklist == | ||
+ | |||
+ | === Beginning of Shift === | ||
+ | * Prioritize tasks based on current stock, store and Build needs - '''and update the white board''' | ||
+ | * Welcome volunteers and direct them to prioritized tasks | ||
+ | * Hard Drives - swap tested drives, load drives to be wiped | ||
+ | * Remember to delegate! But if no volunteers are available: | ||
+ | ** Swap tested memory, load memory to be tested | ||
+ | ** Sort boxes of power supplies that come from Receiving, routing them to other areas | ||
+ | ** Sorting lock box incoming in tardis into appropriate boxes | ||
+ | ** Sort wireless mice and keyboards into boxes by brand | ||
+ | ** Sort incoming optical drives, cards and networking devices | ||
+ | |||
+ | === During Shift === | ||
+ | * Be available to answer volunteers' questions and to support their endeavors | ||
+ | * Hard drive testing: | ||
+ | ** Pull and label all tested hard drives. Recycle the failed ones. | ||
+ | ** Stock all the machines. Your goal is to keep TARDIS as free of unwiped hard drives as much as you can. | ||
+ | ** Repair failed machines as necessary | ||
+ | ** REPORT PROBLEMS WITH MACHINES WHEN THEY HAPPEN (either to those with the know-how to fix 'em or on the AT instructor mailing list) | ||
+ | ** '''Remember to never leave unwiped drives unattended anywhere in Advanced Testing''' | ||
+ | |||
+ | === End of Shift === | ||
+ | * Make sure volunteers clean up their areas and that the area is neat and organized for the next shift | ||
+ | ** This includes emptying all yellow recycling bins - '''make sure all volunteers are familiar with this process!''' | ||
+ | ** This also includes recycling destroyed failed hard drives when the bin is full or close to full | ||
+ | * Make sure that all wiped hard drives are brought to TARDIS and sorted according to size (empty green bin!) | ||
+ | |||
+ | === End of Day === | ||
+ | * Lock up all hard drives - remember to check Store Returns bin & Incoming shelves | ||
+ | * Put away testing equipment | ||
+ | * Set up drives to test over night, but not on the weekend | ||
+ | * Turn off all unused computers and LCD monitors | ||
+ | |||
== Advanced Testing Tasks == | == Advanced Testing Tasks == | ||
* Power Supply Sorting | * Power Supply Sorting | ||
Line 15: | Line 62: | ||
* Wireless Cards - PCI and laptop PC Bus | * Wireless Cards - PCI and laptop PC Bus | ||
* Empty Recycling Bins | * Empty Recycling Bins | ||
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[[Category:Production]] | [[Category:Production]] | ||
[[Category:Advanced Testing]] | [[Category:Advanced Testing]] |
Revision as of 17:18, 5 November 2011
Always Remember: Supporting Advanced Testing volunteers is our number one priority as staff instructors! This means:
- Welcoming incoming volunteers at the beginning of the shift
- Introducing yourself to volunteers you haven't met before, or whose names you don't remember
- Giving volunteers choices about the kind of work they want to do that day, based on AT's needs, when possible
- Appropriately engage each volunteer in an appropriate task, trying to get all tasks covered
- Which volunteers are present during your shift? What are their strengths and weaknesses? Do they want to learn something new? Match up their interests with priority tasks
- Teaching volunteers how to test different kinds of gizmos, based on their interest, or facilitating another volunteer to teach them (as appropriate)
- Making them aware of their resources, *especially* our documentation, but also Google, the FG wiki, other volunteers, and you!
- Being available for any questions that they may have
- Remaining patient and friendly while maintaining good boundaries
- Providing volunteers opportunities to work on special projects, as is needed and appropriate
- Be sure to thank volunteers for their work as they leave
Oversight Checklist
Beginning of Shift
- Prioritize tasks based on current stock, store and Build needs - and update the white board
- Welcome volunteers and direct them to prioritized tasks
- Hard Drives - swap tested drives, load drives to be wiped
- Remember to delegate! But if no volunteers are available:
- Swap tested memory, load memory to be tested
- Sort boxes of power supplies that come from Receiving, routing them to other areas
- Sorting lock box incoming in tardis into appropriate boxes
- Sort wireless mice and keyboards into boxes by brand
- Sort incoming optical drives, cards and networking devices
During Shift
- Be available to answer volunteers' questions and to support their endeavors
- Hard drive testing:
- Pull and label all tested hard drives. Recycle the failed ones.
- Stock all the machines. Your goal is to keep TARDIS as free of unwiped hard drives as much as you can.
- Repair failed machines as necessary
- REPORT PROBLEMS WITH MACHINES WHEN THEY HAPPEN (either to those with the know-how to fix 'em or on the AT instructor mailing list)
- Remember to never leave unwiped drives unattended anywhere in Advanced Testing
End of Shift
- Make sure volunteers clean up their areas and that the area is neat and organized for the next shift
- This includes emptying all yellow recycling bins - make sure all volunteers are familiar with this process!
- This also includes recycling destroyed failed hard drives when the bin is full or close to full
- Make sure that all wiped hard drives are brought to TARDIS and sorted according to size (empty green bin!)
End of Day
- Lock up all hard drives - remember to check Store Returns bin & Incoming shelves
- Put away testing equipment
- Set up drives to test over night, but not on the weekend
- Turn off all unused computers and LCD monitors
Advanced Testing Tasks
- Power Supply Sorting
- Card Sorting
- Hard Drive Testing
- External Hard Drive Enclosure Testing
- Optical Drive Testing
- External Optical Drive Testing
- RAM Testing
- Motherboard Testing
- Processor Testing
- Video Card Testing
- Network Testing
- Wireless Keyboard & Mice Testing
- Bluetooth Headset Testing
- Wireless Cards - PCI and laptop PC Bus
- Empty Recycling Bins