Information on how to get tech support
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This is a how to for those working at the front desk to better assist volunteers who need help from Tech Support Experts.
- Tech Support Hours are from 3 to 6 pm, Tuesday, Wednesday, Friday and Saturday or by appointment.
- By phone - call the main Free Geek number during support hours - (503) 232-9350
- Walkin - Come to the reception area during tech support hours and they will direct you back to the tech support area
- Email - send an email to support AT freegeek.org (this of course can be done at any time, not just tech support hours).
- If a volunteer brings in a system outside of tech support hours, be sure to get this pertinent information before putting it it the Tech Support Office:
- volunteer name and geek ID number
- phone number
- date and time
- username and password for the box