Difference between revisions of "Laptop Printme Notes"

Revision as of 17:25, 22 April 2010

What would be helpful to have included in the Printme notes for a completed laptop? Be explicit and explain why this is helpful.

battery life (in minutes) so that we don't get scammed when a laptop sold with a known low battery life gets brought into Tech Support (and end up replacing their battery with a good one)
key combination that toggles the wifi on/off or if it's a physical switch where it is on the laptop (to reduce the number of laptops that come in because the "wifi broke").

Thrift store seconds the battery life suggestion. We run in to problems all the time where the original printme is lost, so we don't know the battery life. Jesse 01:30, 15 April 2010 (UTC)
Thrift store customers often ask us what year a system/laptop was manufactured. I think it would help if we had this number in the notes. Ian 18:20, 16 April 2010 (UTC)
Sometimes customers are puzzled at power-up/power-down quirks. For example, when you need to hold the power button longer to turn it on, or when a computer needs to be powered down with a button. This confuses the customer if there is no note. Today a customer returned immediately and wanted an exchange.
Sometimes, at least for systems, we get a printme that advertises SDRAM and it might be PC-100, PC-133 or any number of flavors of DDR. It would be nice if the PC-X number were advertised in the notes.
Something to think about: According to the process we have right now, laptops are coming back to the thrift store from tech support with new information that should probably be added to the notes. Who should do that update?

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 * Thrift store seconds the battery life suggestion. We run in to problems all the time where the original printme is lost, so we don't know the battery life. [[User:Jesse|Jesse]] 01:30, 15 April 2010 (UTC)
 * Thrift store customers often ask us what year a system/laptop was manufactured. I think it would help if we had this number in the notes. [[User:Koopa|Ian]] 18:20, 16 April 2010 (UTC)
+* Sometimes customers are puzzled at power-up/power-down quirks. For example, when you need to hold the power button longer to turn it on, or when a computer needs to be powered down with a button. This confuses the customer if there is no note. Today a customer returned immediately and wanted an exchange.
+* Sometimes, at least for systems, we get a printme that advertises SDRAM and it might be PC-100, PC-133 or any number of flavors of DDR. It would be nice if the PC-X number were advertised in the notes.
+* Something to think about: According to the process we have right now, laptops are coming back to the thrift store from tech support with new information that should probably be added to the notes. Who should do that update?
 == Laptop Build ==