NPA Tips on Training

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Introduction

Based on recent training experiences, we compiled a list of tactics that we thought were helpful and what can be improved in regards to the training process.


Tactics that worked!

  • 3 weeks total training period
  • Starting easy – Donor Desk, then Receiving, then Prebuild
  • If possible have NPAs clear their schedule (of commits, etc.) so that NPA Admin time is dedicated to helping trainees
  • Practicing sending emails and posting on the wiki
  • Repetition of ideas and introductions to other employees
  • NPA being patient and open to all silly questions


Tactics to be improved

  • Last week or so of training have trainee in charge at every area under old NPA supervision
    • Prebuild - trainee going through the boxes and then teach Hardware ID class; give volunteer orientation to system evaluation
    • Receiving - trainee takes care of donors and practices tallying
    • Donor Desk - trainee tries to answer all questions/do all work, but have NPA to fill in gaps if needed
    • Trainee co-give tour
  • If possible 2 consecutive days in Prebuild (too much info for just once a week!)
  • Trainee shadow multiple NPAs to ensure that all shifts are covered (ex. opening and closing till)
  • Checklist specifically designed for overall NPA responsibilities
    • Include Front Desk tasks as well


Additional Suggestions

  • Hardware ID: edit boxes, facilitator's guide
  • Have fun with it!!
  • See NPA class policy


Jessicam and Jahsie, created August 2010 (one week after NPA training was completed).