NPA Tips on Training

Introduction

Based on recent training experiences, we compiled a list of tactics that we thought were helpful and what can be improved in regards to the training process.

Tactics that worked!

• 3 weeks total training period
• Starting easy – Donor Desk, then Receiving, then Prebuild
• If possible have NPAs clear their schedule (of commits, etc.) so that NPA Admin time is dedicated to helping trainees
• Practicing sending emails and posting on the wiki
• Repetition of ideas and introductions to other employees
• NPA being patient and open to all silly questions

Tactics to be improved

• Last week or so of training have trainee in charge at every area under old NPA supervision
  • Prebuild - trainee going through the boxes and then teach Hardware ID class; give volunteer orientation to system evaluation
  • Receiving - trainee takes care of donors and practices tallying
  • Donor Desk - trainee tries to answer all questions/do all work, but have NPA to fill in gaps if needed
  • Trainee co-give tour
• If possible 2 consecutive days in Prebuild (too much info for just once a week!)
• Trainee shadow multiple NPAs to ensure that all shifts are covered (ex. opening and closing till)
• Checklist specifically designed for overall NPA responsibilities
  • Include Front Desk tasks as well

Additional Suggestions

• Hardware ID: edit boxes, facilitator's guide
• Have fun with it!!
• See NPA class policy

Jessicam and Jahsie, created August 2010 (one week after NPA training was completed).