Difference between revisions of "Pickups Intake"

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==Info that pickups customers should know==
 
==Info that pickups customers should know==
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*Required Fees: Pickup Fee starting at $40.00, all other fees apply (monitors fee, TV fee)
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* Tell the caller that they need to email pickups@freegeek.org with their request, and they will receive a reply within a couple of days with potential dates and an estimate for fees.  Their email should include:
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*Donations of hardware are tax deductible for fair market value (we will mail them a receipt)
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** Organization Name
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*We will call them back shortly to arrange a pickup time
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** Organization Address
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** Contact Name
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** Contact Phone Number and Email
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** Amount and type of equipment to pick up
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** If equipment is palletized, does the organization have a forklift or loading dock? 
  
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==Pickup Fee Exceptions==
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* Do not, under any circumstances, tell them whether or not we'll be able to pick up from them, quote prices, etc.  The picker-uppers will take care of all that once they receive their email.
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We will waive the pickup fee for neighborhood cleanup events and community ewaste events that are not out to make money.   
 
  
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==Questions to ask==
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==Neighborhood Cleanup Events==
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The following is a list of information that should be gathered when receiving an inquirer about a possible pickup:
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Have the contact person for the neighborhood cleanup event email pickups@freegeek.org.
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*Organization Name
 
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*Organization Address
 
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*Contact Name
 
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*Contact Phone Number and Email
 
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*Amount and type of equipment to pick up
 
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*If equipment is palletized, does the organization have a forklift or loading dock? 
 
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*Is the pickup urgent, or can it wait a few days until we can get it?
 
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==What to do with this info==
 
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Enter all this info into a new ticket in [http://todo.freegeek.org RT] under the pickups queue AND email "pickups at freegeek dot org" with the same information.
 
  
 
[[Category: Procedures]]
 
[[Category: Procedures]]

Revision as of 14:38, 10 February 2009

The following are some key points of info and questions to ask of people making inquiries about pickups so that all info can get routed through the proper channels and allow pickups to happen in a timely manner.

Info that pickups customers should know

  • Tell the caller that they need to email pickups@freegeek.org with their request, and they will receive a reply within a couple of days with potential dates and an estimate for fees. Their email should include:
    • Organization Name
    • Organization Address
    • Contact Name
    • Contact Phone Number and Email
    • Amount and type of equipment to pick up
    • If equipment is palletized, does the organization have a forklift or loading dock?
  • Do not, under any circumstances, tell them whether or not we'll be able to pick up from them, quote prices, etc. The picker-uppers will take care of all that once they receive their email.

Neighborhood Cleanup Events

Have the contact person for the neighborhood cleanup event email pickups@freegeek.org.

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