Difference between revisions of "RT Permissions"
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# CreateTicket | # CreateTicket | ||
# ReplyToTicket | # ReplyToTicket | ||
| − | # '''DO NOT''' give them any of the following: OwnTicket, StealTicket, TakeTicket | + | # '''DO NOT''' give them any of the following: OwnTicket, StealTicket, TakeTicket (allowing ownership of tickets by unprivileged users requires the query builder to load the entire list of users who have ever sent mail to RT, drastically slowing it down) |
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[[Category: Howto]] | [[Category: Howto]] | ||
Revision as of 12:24, 24 May 2012
When creating a queue in RT, one must assign permissions to the users who should be able to access the queue. This is generally best done by giving Group Rights. The following are the standard (non-admin) rights given to the group (e.g. FGCore, FGStaff, Coders, ASS). Generally these rights would only be given to one group.
- CommentOnTicket
- CreateTicket
- ModifyTicket
- OwnTicket
- ReplyToTicket
- SeeQueue
- ShowACL
- ShowTicket
- ShowTicketComments
- StealTicket
- TakeTicket
- Watch
- WatchAsAdminCc
The special group Everyone should generally be given the following rights (so that they can send and receive email to RT regarding the ticket)
- CommentOnTicket
- CreateTicket
- ReplyToTicket
- DO NOT give them any of the following: OwnTicket, StealTicket, TakeTicket (allowing ownership of tickets by unprivileged users requires the query builder to load the entire list of users who have ever sent mail to RT, drastically slowing it down)