Receiving plan

This is a draft of a new or in-progress document, and is likely to have a few people specifically working on it. You may wish to check in on the discussion page to see what the purpose of the document is and who's working on it; then feel free to give this article love and attention if have extra of those things.

---

Intro

How will Receiving change over the next 3-5 years so that Free Geek can better fulfill its mission and live up to its principles?

State of the program

Receiving is where almost all hardware donations come in the door on a day to day basis

Current and past issues

Receiving is always a high stress area as many things are usually all happening at once. We have increased our coverage over the years to take stress off staff members and volunteers and streamlined our intake procedures so that items get processed more efficiently. A big issue with receiving is that there is a customer service issue that really should not be overlooked. The better customer service that we can give to donors as they come to Free Geek, the greater chance we will have that they will return as well as give positive feedback about us to their social network.

Trends and predictions

We may want to add even more coverage to Receiving in the future so that there is always a person to give individual treatment to doners.

We will want to bring receiving out in to the world at large in the form of a truck.

SWOT

Please define a goal for this SWOT

	Good (for Free Geek)	Bad (for Free Geek)
Internal (to Free Geek)	Strengths: Strengths are advantages we have that are internal to Free Geek and helpful to achieving the objective. (Good things we do.) volunteers still want free computers and will volunteer in receiving to get them	Weaknesses: Weaknesses are problems we have that are internal to Free Geek and harmful to achieving the objective. (Things we do poorly or not at all.) We can be surly to donors.
External (to Free Geek)	Opportunities: Opportunities are advantages we have that are external to Free Geek and helpful to achieving the objective. (Good things that will or could happen to us.) eWaste legislation may encourage more people to use our services	Threats: Threats are problems we have that are external to Free Geek and harmful to achieving the objective. (Bad things that will or could happen to us.) We may get less receiving related income due to eWaste legislation.

See also Trends and Attributes | What do we want to do?