Difference between revisions of "Running the Store"

Revision as of 18:22, 31 July 2008

Here's a list of stuff to do if you're running the Thrift Store. Use your store volunteers well. Don't forget to check out our Store Prices (although they should be posted by the register as well).

This article was completely out-of-date, so here's a first stab at a rewrite:

Preparing the Store for Opening

End of day Closing Procedures

Work Modes

Cashiering
Sorting, Pricing, and Shelving
Answering questions/steering
Selling Computers
Improving the Store

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 Here's a list of stuff to do if you're running the [[Thrift Store]].  Use your [[Store Volunteering | store volunteers]] well.  Don't forget to check out our [[Store Prices]] (although they should be posted by the register as well).
-Here's a list of the things you should be doing in the store besides running the cash register:
+This article was completely out-of-date, so here's a first stab at a rewrite:
-== Processing Store Boxen==
+== Preparing the Store for Opening ==
-When the builder is done with a store box or store special, he should fill out a system sale tag with the following info in the appropriate places:
+== End of day Closing Procedures ==
-#* Processor and speed
+== Work Modes ==
-#* RAM
+* Cashiering
-#* Hard drive size
+* Sorting, Pricing, and Shelving
-#* rest of system specs checked off or filled in on the slip
+* Answering questions/steering
-#*  Tape the system sales tag to the box and put it on the shelves your build
+* Selling Computers
-#*  teacher directs you to. If it's a store special take it directly to the store
+* Improving the Store
-#* Put the build sheet on the clip board the slips are on.
+== The Most Annoying Problems and How to Deal with Them ==
-Pricing should be done by the sales coordinators or staff store clerks, more on our current pricing guidelines soon.
-=== Store Special Boxen===
-We hopefully have one or two of these for sale at all times.  The procedure for processing them is the same as above, except the general rule for pricing is $100 for each 1 GHz.  So a 1.6 GHz box would go on sale for $160.  Of course, you're encouraged to do some research and use common sense when applying this rule.  We have recently been using a more ad hoc system for this.  Mostly adjusting prices downward, as the price of a new box descends.  If it's not pretty, has some defects, or isn't a consumer type box, like say a heavy ugly server case, feel free to deduct ten or twenty dollars.  And then if it doesn't sell, deduct ten more. and keep it up until someone buys the damn thing.
-== White Board==
-Write special sale stuff up here.  Even regular 'ol stuff if we don't have much on special.  Make it pretty (and readable)!
-== Burning Distros==
-You can do this on the register computer.
-# Put a blank CD into the burner drive.
-# Open K3b from the toolbar.
-# From the top toolbar, select Tools-->CD-->Burn CD Image.  It's important to do this from the top toolbar so that the disk will boot up correctly when the customer installs the OS.
-# The isos (OS images) are in /home/sailor/Desktop/iso-store. Pick the distro and image you'd like to burn.  Often, the distros are 3-CD sets.  Disc 1 will be named something like "sarge-i386-1.iso", disc 2 will be "sarge-i386-2.iso", etc.  You'll need to repeat this process if there's more than 1 disc.
-# Press "Burn" buttons until the program starts burning.
-# When the program's done, it'll eject the disc.  Label the disc correctly, put it in a case, rubber band it if necessary, and put it in the display.
-== Printing the FreekBox Manual==
-The FreexBox manual is sold in the store for $1.  It lives in howto/deadtrees and is called ''manual.ps'' (please be aware that where it lives and what it's called could change).
-Please print it off from a printer that can print double-sided, as it's a long document (so, the store printer won't work).  If you can put the cute spiral binding on it, even better.
-== Printing Hall Passes ==
-No longer done.  Customers must make appointments with Dave, Matteo, or Jeff
-== The Why of Where Stuff Goes ==
-Please see [[Thoughts on Sorting in the Store]] for a discussion on this topic.
-== [[Selling Tech Support Tickets]]==
-== [[Processing Gift Certificates]] ==
-== Sorting SCSI cards==
-'''Cards to eliminate''':
-* Really old ISA cards with the beefy connector port
-* BusLogic on chipset
-* Missing faceplate/somthing's broken
-'''Keep''':
-* Everything else - Adaptec cards are standard/good
-* Especially good cards: Adaptec "AHA-2940" cards.  These should probably be priced a little higher.  They're widely-used and last a long time.
-== Hard Drives ==
-* Formatting: our drives are formatted in the EXT3 format.  It works for linux, but not necessarily Windows.  Tell customers that if they're using Windows, they'll need to reformat (they might need to use a boot disk or Fdisk to do so).
-== Payments ==
-* The store does not accept checks except in prearranged cases.  The store does accept:
-** Cash
-** Visa and Mastercard
-==Chinook Book Discounts==
-* Customers recieve a %50% discount on items with this coupon.  Please write the transaction number on the front of every coupon.
-== Returns ==
-''This is unofficial policy.  The [[Reuse]] Committee should create an official returns policy wiki page and link to it here. See [[Thrift Store Policy]] for more information.''
-* No refunds ever
-* All untested equipment is rarely exchanged or credited and only at the discretion of the sales coordinator
-* Tested equipment that does not function properly can be exchanged within 7 days of purchase if regulary available and not too hard the swap out. No exchange/credit after 7 days.
-* If it's something that's scarcer or more expensive, have the Production Coordinator (Dave) sign off on replacement or send it to advanced testing for a retest.
-* Store credit offered on returned tested A/V equipment if Dirk is available to test it (hours at reception).  No credit offered when Dirk is unavailable.
-[[Category: Thrift Store]]
-[[Category: Howto]]

Difference between revisions of "Running the Store"

Revision as of 18:22, 31 July 2008

Contents

Preparing the Store for Opening

End of day Closing Procedures

Work Modes

The Most Annoying Problems and How to Deal with Them

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