Difference between revisions of "Setting up an RT queue and a Mailman list to work together"

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{{Migrated}}
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[https://docs.google.com/document/d/1V1A2rFBq83cHcHDGHzMQ-Y61THs0kwT-HH5AAugy2VM/edit?usp=sharing Link]
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How to set up a queue and email list for ''FOOBAR'':
 
How to set up a queue and email list for ''FOOBAR'':
  
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== On haibane (mailman server) ==
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== On wasp (mailman server) ==
 
* Set up the mailman list ''FOOBAR''@lists.freegeek.org
 
* Set up the mailman list ''FOOBAR''@lists.freegeek.org
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* Goto http://lists.freegeek.org/admin/FOOBAR/privacy/sender and add "rt@todo.freegeek.org" to the "List of non-member addresses whose postings should be automatically accepted." field
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* Goto <nowiki>"http://lists.freegeek.org/admin/FOOBAR/privacy/sender"</nowiki> and add the following to the "List of non-member addresses whose postings should be automatically accepted." field:
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** ''FOOBAR''@todo.freegeek.org
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** ''FOOBAR''-comment@todo.freegeek.org
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* Privacy->Sender page should be set to allow implicit addresses
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== On george (mail server) as root ==
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* Add an alias to to the LDAP database like this:
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  ./ldap-addalias.sh ''FOOBAR'' ''FOOBAR''@todo.freegeek.org
  
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== On waitron (mail server) as root ==
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== On art (RT server) as root ==
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* Add an alias to /etc/postfix/virtual_alias like this:
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* Add email aliases to /etc/aliases like this:
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   ''FOOBAR''@freegeek.org ''FOOBAR''@todo.freegeek.org
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   ''FOOBAR'': "|/usr/bin/procmail -m /etc/request-tracker4/checkspam ''FOOBAR'' correspond"
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  ''FOOBAR''-comment: "|/usr/bin/procmail -m /etc/request-tracker4/checkspam ''FOOBAR'' comment"
 
* Run this command:
 
* Run this command:
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   postmap /etc/postfix/virtual_alias
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   newaliases
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== On todo (RT server) as root ==
 
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* Add email aliases to /etc/aliases/ like this:
 
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  ''FOOBAR'': "|/usr/bin/rt-mailgate --queue ''FOOBAR'' --action correspond --url http://localhost/rt/"
 
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  ''FOOBAR''-comment: "|/usr/bin/rt-mailgate --queue ''FOOBAR'' --action comment --url http://localhost/rt/"
 
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* Run the '''newaliases''' command on todo
 
  
 
== In RT as an administrator ==
 
== In RT as an administrator ==
 
* Create a user:
 
* Create a user:
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** username = ''FOOBAR''-user
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** Username = ''FOOBAR''-user
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** email address = ''FOOBAR''@lists.freegeek.org
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** Email address = ''FOOBAR''@lists.freegeek.org
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** real name = Fake ''FOOBAR'' user
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** Real name = Fake ''FOOBAR'' user
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* Set up a queue called ''FOOBAR'' with the regular [[RT Permissions]]
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** Allow the user to be granted rights
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* Add ''FOOBAR''-user as an admin-cc watcher to the ''FOOBAR'' queue
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* Set up a queue called ''FOOBAR'' and:
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** Set the Reply Address to ''FOOBAR''@todo.freegeek.org
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** Set the Comment Address to ''FOOBAR''-comment@todo.freegeek.org
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** Give the appropriate group (probably fgcore) the regular [[RT Permissions]]
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** Add ''FOOBAR''-user as an admin-cc watcher to the ''FOOBAR'' queue
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** Give ''FOOBAR''-user the right to create and reply to tickets
  
 
== Test it ==
 
== Test it ==
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[[Category: Howto]]
 
[[Category: Howto]]
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[[Category:Technocrats]]

Latest revision as of 10:53, 29 May 2014

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Information remaining behind may no longer be relevant.

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Link

How to set up a queue and email list for FOOBAR:

On wasp (mailman server)

  • Set up the mailman list FOOBAR@lists.freegeek.org
  • Goto "http://lists.freegeek.org/admin/FOOBAR/privacy/sender" and add the following to the "List of non-member addresses whose postings should be automatically accepted." field:
    • FOOBAR@todo.freegeek.org
    • FOOBAR-comment@todo.freegeek.org
  • Privacy->Sender page should be set to allow implicit addresses

On george (mail server) as root

  • Add an alias to to the LDAP database like this:
 ./ldap-addalias.sh FOOBAR FOOBAR@todo.freegeek.org

On art (RT server) as root

  • Add email aliases to /etc/aliases like this:
 FOOBAR: "|/usr/bin/procmail -m /etc/request-tracker4/checkspam FOOBAR correspond"
 FOOBAR-comment: "|/usr/bin/procmail -m /etc/request-tracker4/checkspam FOOBAR comment"
  • Run this command:
 newaliases

In RT as an administrator

  • Create a user:
    • Username = FOOBAR-user
    • Email address = FOOBAR@lists.freegeek.org
    • Real name = Fake FOOBAR user
    • Allow the user to be granted rights
  • Set up a queue called FOOBAR and:
    • Set the Reply Address to FOOBAR@todo.freegeek.org
    • Set the Comment Address to FOOBAR-comment@todo.freegeek.org
    • Give the appropriate group (probably fgcore) the regular RT Permissions
    • Add FOOBAR-user as an admin-cc watcher to the FOOBAR queue
    • Give FOOBAR-user the right to create and reply to tickets

Test it

  • Send a message to FOOBAR@freegeek.org
  • Wait a while and check the FOOBAR RT queue
  • Check the mailman archives for FOOBAR
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