Setting up an RT queue and a Mailman list to work together

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Link

How to set up a queue and email list for FOOBAR:

On wasp (mailman server)

• Set up the mailman list FOOBAR@lists.freegeek.org
• Goto "http://lists.freegeek.org/admin/FOOBAR/privacy/sender" and add the following to the "List of non-member addresses whose postings should be automatically accepted." field:
  • FOOBAR@todo.freegeek.org
  • FOOBAR-comment@todo.freegeek.org
• Privacy->Sender page should be set to allow implicit addresses

On george (mail server) as root

• Add an alias to to the LDAP database like this:

 ./ldap-addalias.sh FOOBAR FOOBAR@todo.freegeek.org

On art (RT server) as root

• Add email aliases to /etc/aliases like this:

 FOOBAR: "|/usr/bin/procmail -m /etc/request-tracker4/checkspam FOOBAR correspond"
 FOOBAR-comment: "|/usr/bin/procmail -m /etc/request-tracker4/checkspam FOOBAR comment"

• Run this command:

 newaliases

In RT as an administrator

• Create a user:
  • Username = FOOBAR-user
  • Email address = FOOBAR@lists.freegeek.org
  • Real name = Fake FOOBAR user
  • Allow the user to be granted rights
• Set up a queue called FOOBAR and:
  • Set the Reply Address to FOOBAR@todo.freegeek.org
  • Set the Comment Address to FOOBAR-comment@todo.freegeek.org
  • Give the appropriate group (probably fgcore) the regular RT Permissions
  • Add FOOBAR-user as an admin-cc watcher to the FOOBAR queue
  • Give FOOBAR-user the right to create and reply to tickets

Test it

• Send a message to FOOBAR@freegeek.org
• Wait a while and check the FOOBAR RT queue
• Check the mailman archives for FOOBAR