Talk:Online Sales Warranties

This is some language that I kind of liked. It calls for a 10-day inspection period and a 30-day warranty.

Within 10 days of receipt of your item, inspect it and test it out. If we have not described it's condition properly, please contact us to arrange a return and full refund.

Within 30 days of receipt of your item, we warrant that the item will be free of any defects which have not been clearly stated in the Item Description. Simply contact us within 30 days to arrange for a return or a repair. We are very accommodating of our customers and are here to provide a pleasant and risk free Ebay experience. This warranty is 100% guaranteed, check our feedback rating!

Ian 20:53, 4 June 2011 (UTC)

I feel that 10 days is a reasonable warranty period for inspection and testing. I don't understand the value of the secondary warranty period, If the item works but dies within 30 days do we want to pay to get it back (loosing money and time)

Also I suggest as a fraud reduction strategy that we find a "secret" way to mark the the tings we sell under this generous warranty. We need a way to know that the item returned is the one we sent. Even with books I had customers returning items that I had not sent them. Some people do try to get free replacements or upgrades and we would want to be certain about the switch-a-roo before denying a claim.

It is also customary to spell out who is responsible for items that are "lost in the mail" or damaged by the postal service. Making insurance required or part of the shipping may simplify this.

Within 10 days of receipt of your item, inspect it and test it out. We warrant that the item will be free of any defects which have not been clearly stated in the Item Description. Simply contact us within 10 days to arrange for a return or a repair. We are very accommodating of our customers and are here to provide a pleasant and risk free Ebay experience. This warranty is 100% guaranteed, check our feedback rating!