Difference between revisions of "Tech Support Plan"
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| + | ==Mission== | ||
| + | The mission of Free Geek's tech support program is to further the mission of Free Geek as a whole by ensuring the usefulness of the refurbished systems that Free Geek rescues from the waste stream. Tech support does this by repairing systems, configuring systems for special uses, replacing defective systems and by educating end users about the capabilities of the system. | ||
| + | ==Stakeholders== | ||
| + | |||
| + | [[image:stakeholders.png]] | ||
| + | |||
| + | I created this image as part of the volunteer management class to illustrate the different stakeholders in the tech support process, but actually it leaves out one of the important stakeholders, and that is the techs themselves who provide the actual work and get out of it a combination of experience, an enjoyable (for them) way of giving back to the community, and a boost for their resumes. I always enjoy being able to give a recommendation for a past or present volunteer tech. | ||
| + | |||
| + | ==SWOT== | ||
| + | This diagram was created for the 2007 plan, but is still applicable. | ||
| + | |||
| + | |||
| + | {{SWOT | ||
| + | | goal = Change Tech Support as necessary to support build, adoption and sales in a changing tech market | ||
| + | | strengths = | ||
| + | * We create the boxes, so we have the ability to modify production specs and installed programs | ||
| + | * We can always replace boxes with difficult problems | ||
| + | |||
| + | | weaknesses = | ||
| + | * Tech support must often make up for the adopters (buyers) lack of linux knowledge | ||
| + | * Quality control can be iffy, resulting in extra work for tech support and a bad experience for the adopter | ||
| + | | opportunities = | ||
| + | * The Linux distros are constantly improving, making it possible to give the adopter a better experience with less work | ||
| + | * More and more people are interested in actually using the OS we put on the box | ||
| + | | threats = | ||
| + | * | ||
| + | }} | ||
| + | |||
| + | |||
| + | |||
| + | [[Category:Long Term Planning]] | ||
Revision as of 14:59, 23 December 2009
Mission
The mission of Free Geek's tech support program is to further the mission of Free Geek as a whole by ensuring the usefulness of the refurbished systems that Free Geek rescues from the waste stream. Tech support does this by repairing systems, configuring systems for special uses, replacing defective systems and by educating end users about the capabilities of the system.
Stakeholders
I created this image as part of the volunteer management class to illustrate the different stakeholders in the tech support process, but actually it leaves out one of the important stakeholders, and that is the techs themselves who provide the actual work and get out of it a combination of experience, an enjoyable (for them) way of giving back to the community, and a boost for their resumes. I always enjoy being able to give a recommendation for a past or present volunteer tech.
SWOT
This diagram was created for the 2007 plan, but is still applicable.
| Good (for Free Geek) | Bad (for Free Geek) | |
|---|---|---|
| Internal (to Free Geek) |
Strengths: Strengths are advantages we have that are internal to Free Geek and helpful to achieving the objective. (Good things we do.)
|
Weaknesses: Weaknesses are problems we have that are internal to Free Geek and harmful to achieving the objective. (Things we do poorly or not at all.)
|
| External (to Free Geek) |
Opportunities: Opportunities are advantages we have that are external to Free Geek and helpful to achieving the objective. (Good things that will or could happen to us.)
|
Threats: Threats are problems we have that are external to Free Geek and harmful to achieving the objective. (Bad things that will or could happen to us.) |
See also Trends and Attributes | What do we want to do?